Chatbots are becoming more and more popular in many industries, including the pharmaceutical and medical industry. They can make life easier for patients,doctors and employees alike:

For example, patients can be supported before and after treatment. Doctors can find out quickly and at any time of the day about the interactions or other properties of drugs, and sales staff can prepare for customer meetings with the help of a bot.

 

In this blog post we introduce you to 10 chatbots from the pharmaceutical and medical industry:

1. A chatbot for diabetes patients

The Chatbot Sophia from Novo Nordisk is available for diabetes patients on the diabetes portal Cornerstones4Care. It answers patients' questions about nutrition, provides information about the disease and offers advice on a healthy lifestyle.

Within half a year Sophia conducted 11,000 interviews and answered 27,000 questions. The Danish pharmaceutical company decided to use a chatbot after it noticed increased traffic on the website between 11pm and 1am. With the chatbot, website visitors can now be advised outside business hours. 

Chatbot Sophia supports diabetes patients

2. A chatbot helps people with sleep disorders

The Chatbot Nina from Sanofi was introduced for the same reason: The company noticed that a particularly large number of people visited the Team de Nuit's website at three in the morning. Nina was developed for people with mild sleep disorders. The bot is available 24/7 and recommends its users, for example, the sleep mode on the iPhone, which can be used to adjust the brightness of the display.

In order to increase consumer acceptance, the company involved its customers in the development of the chatbot and had them vote on Facebook, for example, whether the chatbot's avatar should be called Tom or Nina:

Chatbot Nina helps sleepless users

3. A virtual assistant as a personal companion for diabetes patients

The virtual assistant Sugarpod from Wellpepper is designed for diabetes patients. Among other things, the bot tracks the user's meals and their blood sugar concentration. It can also be controlled solely by the voice of the users. Furthermore it is able to scan the feet of the patient. This additional function is especially valuable for diabetes patients, because diabetes can lead to damage to vessels and nerves, and here the feet are particularly frequently affected.

4. Current information about Corona through a chatbot

The Corona Chatbot from BOTfriends gives information about Corona: The users can inform themselves about the symptoms of the disease, initial restrictions or testing possibilities.

The BOTfriends Corona Chatbot informs about the latest Corona editions

5. A chatbot as health coach for patients

The Healthily chatbot from Your.md helps the user to inform themselves about various diseases and to keep an eye on their health, mental condition and fitness.

The chatbot informs the user about flu symptoms

6. A chatbot as a personal assistant for anxiety and depression

Woebot was developed to help people with anxiety and depression. He contacts users on daily basis and helps them with exercises to cope better with their everyday life.

Chatbot Woebot helps patients with anxiety and depression

7. A chatbot as a training tool for sales staff

Kebot was developed to train sales employees and to support them after customer meetings. With the help of a questionnaire, employees take notes after a sales meeting and evaluate themselves and their performance. By using Conversational AI, the questionnaire can be filled out via chat as well as via voice instructions. This makes everyday life easier for the sales staff, as they can fill in the questionnaire as they are on the way to the next customer.

All entered data is stored in real time in the CRM system of Roche Pharma and forms the basis for training materials and further sales talks. The employees get a personal access. This allows the training of the employees to be personalized and to prepare them as individually as possible for upcoming sales talks.

8. A chatbot as a consultant for doctors

The Safedrugbot chatbot is available to doctors via the messaging service Telegram. It supports them by providing the necessary information for prescribing medication to expecting and nursing mothers.

The Safedrugbot chatbot advises doctors on the care of expectant and nursing mothers.

9. Increasing patient loyalty through a chatbot

Northwell Health, a non-profit network for integrated health care, offers a personalized chatbot for patients at Long Island Jewish Medical Center and Southside Hospital. It is designed to reduce the "no-show" rate for patients with an appointment for a colonoscopy examination. The procedure is used for colon cancer screening. However, patients often do not show up, since they fear that the examination will be very unpleasant. The personalized chatbot is designed to provide information to reduce anxiety and remind patients of their appointment. Access to the program is assigned to each patient after registration.

The chatbot also helps website users to find the right doctor, book an appointment and provides information about Corona.

The Northwell chatbot helps patients find the right doctors.

10. A chatbot as a consultant for patients

The Chatbot Ada carries out an initial preliminary diagnosis with the users by asking detailed questions about symptoms and then assigning them to possible clinical pictures. 

Afterwards, he gives recommendations for further action and offers the user the possibility to record the course of the disease or an improvement or worsening of the symptoms.

The chatbot Ada asks users detailed questions about symptoms.

As you can see, the applications for chatbots in the pharmaceutical and medical industry are manifold. If you would like to know more about the implementation of chatbot projects, download our white paper "No more POC Chatbots". Here you will learn what the most common mistakes are when planning Conversational AI projects and how to avoid them.