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Normally, intents are triggered by user input in the form of natural language. By using events, intents can also be triggered from the backend. In Dialogflow, events can be divided into platform-dependent events and custom events.

An example for events

For a news & media chatbot with push message function, an intent can be stored with an event that sends new articles daily at 6:00 pm. The intent is not triggered after a message from the user, but when the backend system displays a new article on the subscribed topic.

Platform dependent events

This type of event is triggered by user activity on the output channel associated with Dialogflow. A common example is the Welcome Event, which is activated on Facebook after clicking the Go's button.

Custom Events

Custom events are defined for a specific use case and are not dependent on the output channel.

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