BOTfriends Use Case Canvas

Chatbot Use Case: Adapt your chatbot to your users (Part 2)

How do you want your chatbot to be designed?After looking at the first part, we...


BOTfriends Use Case Canvas

Chatbot Use Case: Adapt your chatbot to your users (Part 1)

When developing a chatbot, it's not enough to focus solely on...


Chatbots can be used in the medical and pharmaceutical industry

9 Chatbot examples for the pharmaceutical and medical industry

Chatbots are becoming more and more popular in more and more industries, including the pharmaceutical and medical industry -...


Customer satisfaction with chatbots

Chatbots as new customer advisors?

"The customer is king." There's nothing like that old wisdom...


How do chatbots and voicebots work?

What actually happens in the background when you send a chatbot or voicebot...


Analytics Dashboard

20 Chatbot KPIs - How to measure the success of virtual assistants

Although chatbot adoption is growing among customers, they still often arouse...


How to build a successful Conversational AI team

For a long-term conversational AI strategy, it is essential to internally...


Chatbot a&o Hostels

Interview with a&o Hostels about the use of BOTfriends X

a&o Hostels, Europe's leading hostel chain, lays the foundation stone for the...


3 Reasons Why Chatbots Fail

Let's face it: don't you have a chatbot proof of concept in your...


How do I train and optimize chat- and voicebots?

Training your virtual assistant is for short-term improvements....