Follow-up Intents

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Follow-Up Intents are Intents that are sent to a presented intent and thus form a flow of conversation. The output context of the higher-level intent is automatically created as the input context in the follow-up intent. The term comes from the NLP Service dialogue flowThese functions allow you to easily create conversation flows without having to manually create and manage contexts.

In Dialogflow you have the possibility to choose between Predefined and Custom Follow-up Intents.

Predefined Follow-Up Intents

Dialogflow specifies these intents, which already contain training phrases when they are created. The advantage of this is that you can none utterances and can build up conversations more quickly. For example, if a question can be answered with Yes or No, these are each created as a Predefined Follow-Up Intent. There are already training phrases like "Yes", "Sure", "Absolutely", "Yes please" or "No", "Nee", "Ne, thank you". Beside common intents like "Yes" or "No" there are also some for "Abort", "More" or "Later". There is also a Fallback Follow-up Intent, which serves to intercept inappropriate answers from the user and return them to the actual question. An example:

Chatbot: "Would you like an order confirmation for your pizza?" (Chatbot expects "Yes" or "No" as answer from the user)

User: "I would like to order another pizza?"

Here the chatbot would jump to the Fallback Follow-Up Intent as this does not correspond to a Yes/No answer. So the chatbot could ask again for an order confirmation to return to the topic.

Custom Follow-Up Intents

With this type of intensity, the user must manually enter the training phrases. The contexts are still created automatically.

Example in Dialogflow:

Follow-up Intents in Dialgoflow

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