Customer satisfaction with chatbots

Chatbots as new customer advisors?

"The customer is king." There's nothing like that old wisdom...


How do chatbots and voicebots work?

What actually happens in the background when you send a chatbot or voicebot...


Analytics Dashboard

20 Chatbot KPIs - How to measure the success of virtual assistants

20 Chatbot KPIs - How to measure the success of virtual assistants


How to build a successful Conversational AI team

How to build a successful Conversational AI team: An overview of...


Chatbot a&o Hostels

Interview with a&o Hostels about the use of BOTfriends X

a&o Hostels, Europe's leading hostel chain, lays the foundation stone for the...


3 Reasons Why Chatbots Fail

3 reasons why virtual assistants like chat or voicebots fail...


How do I train and optimize chat- and voicebots?

How do I train and optimize chat- and voicebots? Training your...


Develop your chatbot concept - Part 2

Develop your chatbot concept - Part 2 In the second part, we'll...


Press release BOTfriends X

BOTfriends X Enables New Possibilities for Companies to Use Chatbots and Conversational AI

Press release BOTfriends XBOTfriends X opens up new business opportunities for companies...


Brands get a voice in 2020

What makes a brand? Your logo? The products? The testimonials that she...