AvayaConversational AIChatbot Integration

Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired system such as Avaya.

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Chatbot integration Avaya

One chatbot platform - countless use cases

Use BOTfriends X to extend your Avaya communication solutions with Conversational AI. This integration enables the development of intelligent chatbots that can be integrated directly into your Avaya system. As a result, up to 80% of standard inquiries can be answered automatically, increasing the efficiency of your customer service team and reducing customer waiting times. Improve your customer experience and increase productivity by combining BOTfriends X and Avaya for a seamless and modern customer service experience.

BOTfriends Avaya Agent-Assist

Conversation summary and suggested answers in real time

Agents receive real-time summaries of conversations and automated response suggestions. This feature enables faster responses and more accurate customer care by providing your teams with supporting information during interactions.

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Forwarding to a service agent in case of incomprehension or specific requests

In situations where the chatbot does not understand questions or requires specialized support, it is smoothly forwarded to qualified employees. This ensures that complex inquiries are dealt with by the right people, while the chatbot continues to act as an efficient first point of contact.

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BOTfriends Avaya forwarding
BOTfriends Avaya active intervention

Active intervention by agents in user-bot communication

The integration enables your agents to actively intervene in the ongoing communication between users and the chatbot. This direct intervention makes it possible to provide support depending on the situation, clarify complex queries or personalize the interaction. Achieve higher customer satisfaction and ensure an optimal solution for individual concerns!

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Why you should automate your customer service with BOTfriends X & Avaya

Avaya's integration with the Conversational AI platform BOTfriends X offers numerous benefits for companies that want to automate their customer service with chatbots:

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Improved customer experience

By integrating chatbots into Avaya systems, companies can ensure seamless and efficient communication with their customers. Customers can interact with chatbots via various channels such as telephone, chat or social media.

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24/7 availability

Chatbots can be available around the clock, enabling continuous support for customers, even outside regular business hours.

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Increased efficiency in customer service

Chatbots can answer frequently asked questions, solve simple problems and route customers to the right support staff, reducing employee workload and increasing efficiency.

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Data integration and analysis

By connecting chatbots with Avaya platforms, companies can collect and analyze data to gain insights into customer queries, preferences and trends that can be used to improve products and services.

BOTfriends Avaya Integration

Integrate applications and automate your service

Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.

BOTfriends Sales