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Whitepaper: The acceptance of chatbotsFacebook MessengerConversational AIChatbot Integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired channels such as Facebook Messenger.
One chatbot platform - countless use cases
Facebook Messenger, used by millions, is an important interface between companies and customers. Many users regard it as a fully-fledged service channel and therefore expect excellent support around the clock. With the help of BOTfriends X, you can create intelligent chatbots based on Conversational AI and Generative AI and, thanks to our integration, also play them out in Facebook Messenger. Your virtual agent can answer up to 80% of support requests automatically, reducing response times and effectively cutting your contact center costs. This is how modern customer service works.
Integrate knowledge base
Upload documents or website links to our chatbot platform. The bot is automatically trained with the data you provide and is ready for use in Facebook Messenger within a few minutes.
This eliminates the need for lengthy initial training and the manual insertion of questions and answers. Generative AI technology takes care of this process for you!
Bookings & Reservations
For service industries such as hotels or travel agencies, the chatbot in Facebook Messenger can automate bookings, reservations and appointment requests.
Customers can book or change appointments directly via Facebook Messenger, which simplifies the booking process and takes the pressure off service agents.
Order status & shipping information
Improve the customer experience with the integration of Facebook Messenger in BOTfriends X by offering your customers quick and convenient access to important information.
Through further integration with ordering systems, your customers receive immediate help with frequently asked questions such as order status or shipment tracking.
Why you should automate your customer service with BOTfriends X & Facebook Messenger
The integration of Facebook Messenger into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with the help of chatbots:
Increased range
Facebook Messenger is one of the most popular messaging platforms in the world. The integration allows you to reach a broader customer group and interact with them exactly where they spend most of their time.
Improved customer interaction
With Facebook Messenger, you can offer fast and efficient communication. Your customers can make inquiries around the clock and in all languages and receive answers in real time. This demonstrably increases customer satisfaction.
Automation of routine requests
Frequently asked questions can be answered automatically thanks to the chatbot. This reduces the workload of your service agents and also cuts customer service costs.
Integration with other systems
BOTfriends X allows seamless integration with existing CRM and ERP systems to ensure a consistent customer experience across different channels.
Analytic tools
By integrating Facebook Messenger into the conversational AI platform BOTfriends X, you gain valuable insights into customer interactions and preferences, which contributes to the continuous improvement of your customer service.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
