LiveChat.comConversational AIChatbot Integration

Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired system such as LiveChat.

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One chatbot platform - countless use cases

Increase the efficiency and responsiveness of your online customer service by integrating BOTfriends X with LiveChat. This connection enables the development of customized chatbots that can be integrated directly into your LiveChat system. These bots provide automated assistance in answering common customer questions, speeding up support requests and increasing customer satisfaction through instant responses. With the integration into LiveChat, you can reduce waiting times for customers and relieve your support team at the same time. Use BOTfriends X in conjunction with LiveChat to create a fast, effective and always available online customer service.

BOTfriends LiveChat Agent Assist

Conversation summary and suggested answers in real time

The chatbot helps your agents by summarizing conversations in real time and providing automated response suggestions. This function enables employees to respond more quickly and serve customers more efficiently.

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Forwarding to a service agent in case of incomprehension or specific requests

If the chatbot does not understand a question, or if specialist knowledge is required, it forwards the conversation smoothly to qualified employees. This ensures that complex inquiries are dealt with by knowledgeable staff. The chatbot then continues to act as an efficient first point of contact.

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BOTfriends LiveChat forwarding
BOTfriends LiveChat active access

Active intervention by agents in user-bot communication

This integration allows agents to actively intervene in ongoing conversations between users and the chatbot. This promotes situation-dependent support and ensures that complex queries are resolved individually. You can thus increase customer satisfaction and provide optimal solutions for individual concerns!

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Why you should automate your customer service with BOTfriends X & LiveChat.comto automate your customer service

The integration of LiveChat into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:

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Improved customer experience

Ensure seamless and efficient communication with your customers by integrating LiveChat. Customers can also interact with the chatbot via various channels such as telephone, chat or social media.

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Uninterrupted availability

Unlike most customer service staff, chatbots can be available around the clock. This means that your company even outside regular business hours, enabling continuous support for your customers.

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More efficient customer service

Reduce the workload of your customer service staff and increase efficiency by using chatbots to answer frequently asked questions, solve simple problems and route customers to the right support agents. 

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Data integration and analysis

By connecting to the LiveChat platforms, you can collect and analyze various data. You gain insights into customer inquiries, preferences and trends that can be used to improve products and services.

BOTfriends Integration LiveChat

Integrate applications and automate your service

Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.

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