NovomindConversational AIChatbot Integration

Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired system such as Novomind.

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Chatbot integration Novomind

One chatbot platform - countless use cases

Increase the effectiveness of your e-commerce and customer support by integrating BOTfriends X with Novomind. This combination allows you to develop advanced chatbots that can be seamlessly integrated into the Novomind platform. These bots provide automated support for customer inquiries, order tracking and product information. By integrating with Novomind, you can improve the customer experience, increase response speed and reduce the burden on your support team. Use BOTfriends X together with Novomind to provide a more efficient and customer-oriented e-commerce service.

BOTfriends Chatbot Novomind Agent Assist

Conversation summary and suggested answers in real time

Agents receive real-time summaries of conversations and automatic suggestions for responses. This feature enables quick responses and improves customer care by providing your teams with supporting information during interactions.

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Forwarding to a service agent in case of incomprehension or specific requests

In situations where the chatbot does not capture questions accurately or requires specialist knowledge, it forwards them smoothly to qualified employees. This ensures that complex queries are handled by knowledgeable staff, while the chatbot continues to act as an efficient first point of contact.

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BOTfriends Chatbot Novomind forwarding
BOTfriends chatbot Novomind active access

Active intervention by agents in user-bot communication

The integration allows your agents to actively intervene in ongoing conversations between users and the chatbot. This direct integration enables situation-dependent support, clarification of complex queries and personalization of the interaction. This leads to increased customer satisfaction and ensures optimal solutions for individual concerns!

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Why you should automate your customer service with BOTfriends X & Novomindautomate your customer service

The integration of Novomind into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:

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Improved customer experience

By integrating Novomind, companies can ensure seamless and efficient communication with their customers. Customers can also interact with chatbots via different channels such as telephone, chat or social media.

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Uninterrupted availability

Chatbots can even be available outside regular business hours, which enables continuous support.

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More efficient customer service

The workload of employees is reduced and efficiency is increased when chatbots answer frequently asked questions, solve simple problems and forward customers to the right support staff. 

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Data integration and analysis

By connecting to the Novomind platforms, companies can collect and analyze data. They gain insights into customer requests, preferences and trends that can be used to improve products and services.

BOTfriends Integration Novomind

Integrate applications and automate your service

Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.

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