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Whitepaper: The acceptance of chatbotsPTnovaConversational AIChatbot Integration
Create chatbots intuitively in the BOTfriends X platform and integrate them into your desired system such as PTnova.
One chatbot platform - countless use cases
Use BOTfriends X together with PTnova to optimize your sales and customer service processes in public transport with Conversational AI. This integration enables the development of intelligent chatbots that realize efficient and customer-centric sales and provide your customers with 24/7 self-service for subscriptions. Improve interaction with your passengers and increase productivity by combining PTnova and Conversational AI for a seamless and modern public transport customer service experience.
Subscription self-service and simple subscription management
Thanks to the integration, private and major customers as well as school transport services can manage their subscriptions online around the clock. With just a few clicks, customers can order new subscriptions, digitize existing ones and conveniently manage all subscription data - all in real time and without time restrictions.
Customer service and support
The chatbot enables passengers to interact quickly and easily to clarify questions about timetables, fares and other matters. This seamless support is available to passengers around the clock and relieves the customer service team by automatically processing standard inquiries and reducing waiting times.
Help with intermodal travel planning
The chatbot offers passengers support in planning intermodal journeys by providing information about different modes of transport such as buses, trains, bicycles or car sharing services. By integrating with PTnova, the chatbot can suggest personalized itineraries based on passengers' individual preferences and needs. This feature allows passengers to plan their trips efficiently and use different transportation options to reach their destination.
Why you should automate your customer service with BOTfriends X & PTnova
The integration of PTnova into the conversational AI platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with chatbots:
Improved customer experience
By integrating PTnova, companies can ensure seamless and efficient assistance for their customers. Customers can interact with chatbots via various channels such as telephone, chat or social media.
24/7 availability
Chatbots can be available around the clock, enabling continuous support for customers, even outside regular business hours.
Increased efficiency in customer service
Chatbots can answer frequently asked questions, solve simple problems and route customers to the right support staff, reducing employee workload and increasing efficiency.
Data integration and analysis
By connecting chatbots with PTnova, companies can collect and analyze data to gain insights into customer queries, preferences and trends that can be used to improve products and services.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
