Chatbots & Voicebots for Excellent Customer Service in Tourism

Virtual assistants answer standard queries automatically. This allows your team to focus on complex concerns in peace.

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Online Dein virtueller Assistent Ich möchte mein Zimmer upgraden. User Optionen kann ich Dir aktuell anbieten: Gar kein Problem. Folgende Upgrade- Dein virtueller Assistent Premium Suite Superior Suite Upgrade erfolgreich!
Online Your Virtual Assistant I would like to upgrade my room User No problem. I can currently offer you the following upgrade options: Your Virtual Assistant Premium Suite Superior Suite I would like to book the Premium Suite. User You have chosen the Premium Suite. The surcharge of 49,- Euro per night will be automatically debited from your credit card. Do you want to book the room upgrade? Your Virtual Assistant Yes No Yes User Congratulations, the upgrade was successful! You can get more   information at the reception desk   during check-in. Your Virtual Assistant
Online Dein virtueller Assistent Ich möchte mein Zimmer upgraden. User Optionen kann ich Dir aktuell anbieten: Gar kein Problem. Folgende Upgrade- Dein virtueller Assistent Premium Suite Superior Suite Upgrade erfolgreich!
Online Dein virtueller Assistent Ich möchte mein Zimmer upgraden User Gar kein Problem. Folgende Upgrade- Optionen kann ich dir aktuell anbieten: Dein virtueller Assistent Premium Suite Superior Suite Ich möchte die Premium Suite buchen User Du hast dich für die Premium Suite entschieden. Der Aufpreis von 49,- Euro pro Nacht wird automatisch von deiner hinterlegten Kreditkarte abgebucht. Möchtest du das Upgrade verbindlich buchen? Dein virtueller Assistent Ja Nein Ja User Glückwunsch, das Upgrade war erfolgreichreich! Weitere Informationen erhälst du an der Rezeption beim Check-In. Dein virtueller Assistent

Chatbots & Voicebots for excellent customer service in tourism

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Virtual assistants answer standard queries automatically. This allows your team to focus on complex concerns in peace.

white paper

How to meet today's customer service challenges in the tourism and hospitality industry.

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Fast and straightforward consulting for your chatbot use case incl. guided tour through the platform

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Webinar

Exciting practical insights into the introduction of chatbot projects with Stefanie Frei from vtours.

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Countless use cases

Our chatbot solutions accompany your customers throughout the entire customer journey.
customer journey. Around the clock, in a variety of languages.

Quote generation & customer:inside consulting. Effectively automated with chatbots.

The chatbot guides your customers automatically through a variety of recurring tasks: Booking assistance, offers, advice, travel tips, cross- and upselling and customer care.

Offer automated advice

Effectively support your customers in preparing their trips.

Numerous customer questions about travel regulations, vaccinations and special features can be answered automatically. Offer an even better service with packing lists and checklists.

Assist with travel arrangements
The bot supports you in your travel preparations.
The bot is an optimal contact for your travel support.

The digital contact for worry-free travel support.

With chatbots, your customers always have a competent contact person at their side. Here you can score points with targeted advice on excursions or restaurants or quick help in emergencies.

Automated customer care

Travel aftercare. Because good service continues where the journey ends.

It doesn't matter whether it's a question about invoices or direct debits, or whether further travel recommendations are to be sent out afterwards. Authentic feedback and reviews can also be generated in this way.

Customers: fully advised
The bot supports you with your travel aftercare.
Hello, how can I help you? Chatbot Bonjour, Comment puis-je vous aider ? Chatbot Bonjour, comment puis-je vous aider? Chatbot Salve, come posso aiutarla? Chatbot Merhaba, size nasıl yardımcı olabilirim? Chatbot Hola, ¿en qué puedo ayudarle? Chatbot Hallo, wie kann ich dir helfen? Chatbot Hello, how can I help you? Chatbot Hello, how can I help you? Chatbot Hallo, wie kann ich Dir helfen? Chatbot Hola, ¿en qué puedo ayudarle? Chatbot

Provide world-class support.In any language.

Do your customers speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.

Provide multilingual support

Features that make the difference

Provide 24/7 support

Chatbots answer your customers' questions immediately and 24/7, even outside of service hours.

Relieve employees

Rely on scalable AI assistants to handle numerous queries simultaneously.

Human Handover

If chatbots do not have an answer, users can be forwarded to real employees.

No Code

With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.

LLM & GenAI

In our Conversational AI platform, we rely on Large Language Models and Generative AI. This allows you to create powerful bots in just a few moments.

Ready Templates

Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.

Real results from practice

Numerous companies from a wide range of industries rely on the chatbot & voicebot solutions from BOTfriends.
We are always on hand as a strong partner from the start of the project.

TUI Cruises relies on BOTfriends

With AI chatbot to a better user experience

Case Study: How TUI Cruises uses the chatbot Thies to handle up to 10,000 conversations per month at peak times.

To the Case Study

vTours reference logo

Increase automation with AI chatbot

Case Study: How vTours was able to cut classic FAQ requests in half and achieve 97% response recognition with the help of chatbot Vito.

To the Case Study

Integrations

Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.

Integrate systems with chatbots

Talk to our Conversational AI Expert:inside

Would you like to learn how to automate service processes, cross-sell & up-sell effectively and provide excellent customer support with the BOTfriends X platform?

Volker Kirstein
Conversational AI Consultant at BOTfriends

Your advantages with BOTfriends

✅ Personal contact persons & success managers
Individual solutions for your use case
✅ User-friendly platform
✅ Analysis area
✅ Support for different languages

Talk to our Conversational AI Expert:inside

Would you like to learn how the BOTfriends X platform can help you automate service processes, cross-sell and up-sell effectively, and provide outstanding customer support?

Volker Kirstein
Conversational AI Consultant at BOTfriends

Your advantages with BOTfriends

✅ Personal contact persons & success managers
Individual solutions for your use case
User-friendly platform
Analysis area
✅ Support for different languages

Integrations

Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.

Integrate systems with chatbots