Chatbots & Voicebots for Excellent Customer Service in Tourism

Virtual assistants answer standard queries automatically. This allows your team to focus on complex issues calmly.

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Online Dein virtueller Assistent Ich möchte mein Zimmer upgraden User Gar kein Problem. Folgende Upgrade- Optionen kann ich dir aktuell anbieten: Dein virtueller Assistent Premium Suite Superior Suite Ich möchte die Premium Suite buchen User Du hast dich für die Premium Suite entschieden. Der Aufpreis von 49,- Euro pro Nacht wird automatisch von deiner hinterlegten Kreditkarte abgebucht. Möchtest du das Upgrade verbindlich buchen? Dein virtueller Assistent Ja Nein Ja User Glückwunsch, das Upgrade war erfolgreichreich! Weitere Informationen erhälst du an der Rezeption beim Check-In. Dein virtueller Assistent
Online Your Virtual Assistant I would like to upgrade my room User No problem. I can currently offer you the following upgrade options: Your Virtual Assistant Premium Suite Superior Suite I would like to book the Premium Suite. User You have chosen the Premium Suite. The surcharge of 49,- Euro per night will be automatically debited from your credit card. Do you want to book the room upgrade? Your Virtual Assistant Yes No Yes User Congratulations, the upgrade was successful! You can get more   information at the reception desk   during check-in. Your Virtual Assistant
Online Your Virtual Assistant I would like to upgrade my room User No problem. I can currently offer you the following upgrade options: Your Virtual Assistant Premium Suite Superior Suite I would like to book the Premium Suite. User You have chosen the Premium Suite. The surcharge of 49,- Euro per night will be automatically debited from your credit card. Do you want to book the room upgrade? Your Virtual Assistant Yes No Yes User Congratulations, the upgrade was successful! You can get more   information at the reception desk   during check-in. Your Virtual Assistant
Online Dein virtueller Assistent Ich möchte mein Zimmer upgraden User Gar kein Problem. Folgende Upgrade- Optionen kann ich dir aktuell anbieten: Dein virtueller Assistent Premium Suite Superior Suite Ich möchte die Premium Suite buchen User Du hast dich für die Premium Suite entschieden. Der Aufpreis von 49,- Euro pro Nacht wird automatisch von deiner hinterlegten Kreditkarte abgebucht. Möchtest du das Upgrade verbindlich buchen? Dein virtueller Assistent Ja Nein Ja User Glückwunsch, das Upgrade war erfolgreichreich! Weitere Informationen erhälst du an der Rezeption beim Check-In. Dein virtueller Assistent

Chatbots & Voicebots for Excellent Customer Service in Tourism

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Virtual assistants answer standard queries automatically. This allows your team to focus on complex issues calmly.

Numerous tourism and travel companies trust in BOTfriends

Countless use cases

Our chatbot solutions accompany your customers throughout the entire
customer journey. Around the clock, in a variety of languages.

BOTfriends Tourism AI Chatbot Travel Booking

Quote generation & customer consulting. Effectively automated with chatbots.

The chatbot automatically guides your customers through a variety of recurring tasks: Booking assistance, offers, advice, travel tips, cross- and upselling and customer care.

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Effectively support your customers in preparing their trips.

Numerous customer questions about travel regulations, vaccinations and special features can be answered automatically. Offer even better service with packing lists and checklists.

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The digital contact for worry-free travel support.

With chatbots, your customers always have a competent contact person at their side. Here you can score points with targeted advice on excursions or restaurants or quick help in emergencies.

Automated customer care

Travel aftercare. Because good service continues where the journey ends.

It doesn't matter whether it's a question about invoices or direct debits, or whether further travel recommendations are to be sent out afterwards. Authentic feedback and reviews can also be generated in this way.

Customers: fully advised
BOTfriends tourism AI chatbot travel aftercare
Hello, how can I help you? Chatbot Bonjour, Comment puis-je vous aider ? Chatbot Bonjour, comment puis-je vous aider? Chatbot Salve, come posso aiutarla? Chatbot Merhaba, size nasıl yardımcı olabilirim? Chatbot Hola, ¿en qué puedo ayudarle? Chatbot Hallo, wie kann ich dir helfen? Chatbot Hello, how can I help you? Chatbot Hello, how can I help you? Chatbot Hallo, wie kann ich dir helfen? Chatbot Hola, ¿en qué puedo ayudarle? Chatbot

Offer first class support.
In any language.

Your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.

Provide multilingual support

Features that make the difference

Provide 24/7 support

Chatbots answer your customers' questions immediately and 24/7, even outside of service hours.

Relieve employees

Rely on scalable AI assistants to handle numerous requests at once.

Human Handover

If chatbots do not have an answer, users can be forwarded to real employees.

No Code

With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.

AI & Machine Learning

Machine learning and clustering help improve your chatbot and adapt it to customer needs.

Ready Templates

Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.

Real results from practice

Numerous companies from a wide range of industries rely on the chatbot & voicebot solutions from BOTfriends.
We are always on hand as a strong partner from the start of the project.

TUI Cruises relies on BOTfriends

With AI chatbot to a better user experience

Case Study: How TUI Cruises uses the chatbot Thies to handle up to 10,000 conversations per month at peak times.

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vTours reference logo

Increase automation with AI chatbot

Case Study: How vTours was able to cut classic FAQ requests in half and achieve 97% response recognition with the help of chatbot Vito.

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Integrations

Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This way you automate processes and have more time for the things that really matter.

Zero
Integration consulting

Talk to our Conversational AI Experts

Want to learn how to automate service processes, cross-sell & upsell effectively and provide great customer support with the BOTfriends X platform?

Volker Kirstein
Conversational AI Consultant at BOTfriends

Your advantages with BOTfriends

✅ Personal contact persons & success managers
✅ Individual solutions for your use case
✅ User-friendly platform
✅ Analysis area
✅ Support for different languages

Talk to our Conversational AI Experts

Want to learn how to automate service processes, cross-sell & upsell effectively and provide great customer support with the BOTfriends X platform?

Volker Kirstein
Conversational AI Consultant at BOTfriends

Your advantages with BOTfriends

✅ Personal contact persons & success managers
✅ Individual solutions for your use case
✅ User-friendly platform
✅ Analysis area
✅ Support for different languages