Chatbots & Voicebots for Excellent Customer Service in Tourism
Virtual assistants answer standard queries automatically. This allows your team to focus on complex concerns in peace.
Chatbots & Voicebots for excellent customer service in tourism
Virtual assistants answer standard queries automatically. This allows your team to focus on complex concerns in peace.
white paper
How to meet today's customer service challenges in the tourism and hospitality industry.
Arrange demo
Fast and straightforward consulting for your chatbot use case incl. guided tour through the platform
case study
Exciting practical insights into the implementation of chatbot projects with Stefanie Frei from vtours.
Countless use cases
Our chatbot solutions accompany your customers throughout the entire customer journey.
customer journey. Around the clock, in a variety of languages.
Quote generation & customer:inside consulting. Effectively automated with chatbots.
The chatbot guides your customers automatically through a variety of recurring tasks: Booking assistance, offers, advice, travel tips, cross- and upselling and customer care.
Effectively support your customers in preparing their trips.
Numerous customer questions about travel regulations, vaccinations and special features can be answered automatically. Offer an even better service with packing lists and checklists.
The digital contact for worry-free travel support.
With chatbots, your customers always have a competent contact person at their side. Here you can score points with targeted advice on excursions or restaurants or quick help in emergencies.
Travel aftercare. Because good service continues where the journey ends.
It doesn't matter whether it's a question about invoices or direct debits, or whether further travel recommendations are to be sent out afterwards. Authentic feedback and reviews can also be generated in this way.
Provide world-class support.In any language.
Your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.
Features that make the difference
Provide 24/7 support
Chatbots answer your customers' questions immediately and 24/7, even outside of service hours.
Relieve employees
Rely on scalable AI assistants to handle numerous queries simultaneously.
Human Handover
If chatbots do not have an answer, users can be forwarded to real employees.
No Code
With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.
LLM & GenAI
In our Conversational AI platform, we rely on Large Language Models and Generative AI. This allows you to create powerful bots in just a few moments.
Ready Templates
Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.
Real results from practice
Numerous companies from a wide range of industries rely on the chatbot & voicebot solutions from BOTfriends.
We are always on hand as a strong partner from the start of the project.
With AI chatbot to a better user experience
Case Study: How TUI Cruises uses the chatbot Thies to handle up to 10,000 conversations per month at peak times.
Integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Talk to our Conversational AI Expert:inside
Would you like to learn how to automate service processes, cross-sell & up-sell effectively and provide excellent customer support with the BOTfriends X platform?
Volker Kirstein
Conversational AI Consultant at BOTfriends
Your advantages with BOTfriends
✅ Personal contact persons & success managers
Individual solutions for your use case
✅ User-friendly platform
✅ Analysis area
✅ Support for different languages
Talk to our Conversational AI Expert:inside
Would you like to learn how the BOTfriends X platform can help you automate service processes, cross-sell and up-sell effectively, and provide outstanding customer support?
Volker Kirstein
Conversational AI Consultant at BOTfriends
Your advantages with BOTfriends
✅ Personal contact persons & success managers
Individual solutions for your use case
User-friendly platform
Analysis area
✅ Support for different languages