Automation in customer service. Create an outstanding customer experience.

Virtual assistants answer standard queries automatically. This guarantees the service team relief and focus on complex concerns.

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Automation in customer service. For an outstanding customer experience.

Virtual assistants answer standard queries automatically. This guarantees the service team relief and focus on complex concerns.

Answer in real time - day & night

Chatbots answer your customers' questions immediately & 24/7, even outside of service hours.

No stress during peak hours

Rely on scalable AI assistants to handle numerous requests at once.

The best of both worlds

If chatbots don't have an answer right away, users can be directed to real employees.

Answer standard queries automatically

Up to 80% of your queries can be answered by a well-designed chatbot. This allows your team to focus on more complex customer issues.

Read more in the whitepaper

Answer standard queries automatically

Up to 80% of your queries can be answered by a well-designed chatbot. This allows your team to focus on more complex customer issues.

As simple and intuitive as a conversation

In addition to FAQ, our AI assistants can also take on more complex tasks or processes: Changing customer data, rebooking or triggering orders. Bots guide through processes and simultaneously maintain the necessary information in systems.

Learn more

As simple and intuitive as a conversation

In addition to FAQ, our AI assistants can also take on more complex tasks or processes: Changing customer data, rebooking or triggering orders. Bots guide through processes and simultaneously maintain the necessary information in systems.

Do you speak English? Parli italiano?

Your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.

Do you speak English? Parli italiano?

Your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.

Omnichannel customer service made easy

Chatbots can be used in different channels at the same time. Besides website or app, popular messenger platforms or internal channels can be easily integrated in corporate communication.

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Omnichannel customer service made easy

Chatbots can be used in different channels at the same time. Besides website or app, popular messenger platforms or internal channels can be easily integrated in corporate communication.

And it's as simple as that:

No Code

With our platform BOTfriends X, even non-developers can build and operate a chatbot without much effort or prior knowledge.

AI & Machine Learning

The exact answer, even for imprecise questions. We work with the best speech recognition technologies. Machine learning and clustering also help you improve your chatbot and adapt it to your customers' needs.

Ready Templates

Whether it's a meter reading notification or a rate finder - use our ready-made templates to save time. And benefit from over 5 years of experience with Conversational AI.

Discover BOTfriends X

About the platform

Let our experts advise you:

Contact our experts