Automation in Customer Service. For an outstanding customer experience.
Virtual assistants answer standard queries automatically. This guarantees the service team relief and focus on complex concerns.
Virtual assistants in customer service: offering first-class service automatically
In today's world, where customers have high expectations of customer service, virtual assistants are increasingly being used as an effective solution to provide them with excellent service. Thanks to the support of voice and chatbots, companies can optimize their processes and increase customer satisfaction at the same time.
case study
How Herolé is improving the quality and accessibility of its customer service with AI chatbot Hermine.
white paper
Learn more about customer service bots and their use in different industries.
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Our team supports you with your individual use case - from development to go-live.
With our conversational AI platform BOTfriends X, customer queries can be answered quickly and effectively within the shortest possible time.
Answer standard queries automatically
80% of your queries can be answered by a well-designed chatbot. This allows your team to focus on more complex concerns.
As simple and intuitive as a conversation
In addition to FAQ, our AI assistants can also take on more complex tasks or processes: changing personal data, rebooking, or triggering orders. Bots guide through processes and simultaneously maintain the necessary information in systems.
Use multilingual bots
Your users speak different languages? With BOTfriends you can create and train your virtual assistants in different languages.
Omnichannel customer service made easy
Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.
Features that make the difference
Be available 24/7
By using a chatbot, you can also be reached by employees and applicants with questions outside of business hours.
Strengthen employer brand
Set yourself apart from competitors by using a modern communication solution and increase the positive perception of your brand.
Multi-language
If chatbots do not have an answer, users can be forwarded to real employees.
No Code
With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.
AI & Machine Learning
Machine learning and clustering help you improve your chatbot and adapt it to customer needs.
Ready Templates
Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.
"The decision to use BOTfriends is not made solely because the platform offers all the possibilities to create great voice and chatbots in a short time. People also choose because of the professional and innovative team behind the platform."
Carsten Herold
Owner and Managing Director
More on the topic of AI in customer service
Who are the BOTfriends?
BOTfriends designs and develops successful chat and voicebots for a wide range of customers. Years of experience meets individual consulting and an intuitive Conversational AI platform that greatly simplifies the creation and maintenance of bots for you. We are your professional implementation partner.
Integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This way you automate processes and have more time for the things that really matter.
Your strategy conversation with AI experts
Whether as a special product advisor or general contact person for frequently asked questions. An AI chatbot in customer service can relieve your company and increase customer satisfaction at the same time.
- Concrete AI recommendations for action for your HR department
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration with Microsoft Teams