BOTfriends Seminars

Conversational Design


  • Intro to Chatbots
  • Chatbot Examples
  • Use case
  • Personas
  • Channels
  • Character & Tonality
  • Conversational map
  • Conversational Design Rules
To the seminar

Dialogflow for users


  • Intro to Chatbots
  • intents
  • Channels
  • workout
  • ML settings
  • multi-language
  • entities
  • prompt
  • Follow Up Intents & Context
To the seminar

Chatbot architecture for developers


  • Dialogflow progressive concepts
  • Dialogflow SDKs & APIs
  • chatbot architectures
  • Integration of Google ML APIs
  • Multi-language concepts
  • Cross Division/Multi Company Chatbot
  • Integration of external systems (CRM, ERP,...)
  • Human Handovers
  • Use of other cloud services
  • BOTfriends Tools (Clustering, Parser)
To the seminar