Chatbot Masterclass

Chatbots in purchasing - automation of processes and communication

At the Medtec Summit, BOTfriends Co-Founder Kevin Dees provides exciting insights into the versatile uses of chatbots in procurement. Smart buyers use AI to automate purchasing processes, increase efficiency and save costs. Chatbots enable companies to focus on more strategic tasks, improve customer service and offer scalability without additional human resources. Secure your Masterclass now to learn more.

Watch Masterclass free of charge
  • 23 minutes
  • On demand
  • German
  • Kevin Dees

Who is the webinar for?

Customer:ing Service Managers

Your team is overwhelmed by a large number of repetitive requests that take up an unnecessary amount of resources? Your customer service representatives don't have enough time to adequately address the concerns that really matter? Watch our webinar to learn how a chatbot can help you overcome these challenges.

Relieve employees

Customer Experience Manager:inside

In the tourism sector, suppliers' products are often very similar. This leads to high customer turnover. However, if you provide a positive experience for your customers by offering excellent support that provides round-the-clock advice and the right answers, this can help reduce customer churn.

Bind customers

Decision maker:inside

You are already aware that using a chatbot can lead to higher customer satisfaction, cost savings and customer retention. However, are you unsure if your company has the resources to do so? Our webinar will provide you with the answers and highlight key stakeholders and necessary resources that can help.

You will need these resources

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Kevin Dees of BOTfriends provides clarity for the following topics:

  • Introduction to Natural Language Processing, Machine Learning and Generative AI technology.
  • Importance & advantages of chatbots in purchasing
  • Cost savings and time savings for efficient purchasing
  • Chatbots & Employees: Man and Machine Hand in Hand
  • Practical examples of Negotiation Chatbot, Internal Order Chatbot, Supplier Communication Chatbot, Guided Buying Chatbot and more.