Phonebots & Voicebots
Automate your telephone inquiries with the help of BOTfriends X. Calls from customers can be answered around the clock and your support team is relieved.
Master service challenges
Improved key performance indicators
Improve critical KPIs such as reachability, first response time and hang-up rate with AI automation and increase management and employee satisfaction.
Counteracting the shortage of skilled workers
In view of rising personnel costs, a shortage of skilled workers and the challenges posed by external call center providers, the use of phonebots offers a quick and direct ROI.
Increase customer satisfaction
Long waiting times are a thing of the past. The bot is available for your customers 24/7 and in all languages.
Revolutionize your call center with an AI phonebot
22%
Increase in first call resolution (FCR)
50%
fewer hangers
80%
Cost advantage
100%
Accessibility
Greater customer satisfaction thanks to reduced waiting times
Concern recognition & routing
By using Conversational AI, you can increase the precision with which customer concerns are recognized and forwarded. Enhance the customer experience by using voicebot interactions to create a natural conversational atmosphere through the use of open-ended questions and dynamic data collection.
Automated processing
Service hotline employees are often confronted with repetitive requests. The use of AI makes it possible to automate these routine requests. This allows call center agents to concentrate on processing more demanding requests that cannot be automated.
Identification & authentication
With our phonebots, the cumbersome process of pressing buttons becomes superfluous. The bot enables seamless and secure identification through natural dialog guidance and smart interface connection. Customers can authenticate themselves in a user-friendly and efficient way in a fluent conversation.
Human Takeover
Our platform recognizes when a real agent is needed. This initiates a seamless transition from the voicebot to the agent, who has immediate access to the previous interaction between the customer and the bot. This enables the employee to find a suitable solution to the issue efficiently and quickly.
Audio samples
Thanks to a smart combination of state-of-the-art AI voices and the use of Generative AI
you achieve a natural conversation. Let our audio samples convince you.
Customer reports his meter reading
Customer has a question about a flight
Customer queries the delivery status
Customer books a hotel room
Customer changes his address data
Customer has a technical problem
Multi-language
Provide outstanding support around the clock, 7 days a week, in almost any language. Your Phonebot does not require time-consuming training to provide multilingual, professional answers.
~ 800
Voices
147
Languages
Direct call center integration
Easily create and integrate phonebots to suit any size of business and requirement. Whether you need a simple phonebot or a comprehensive voicebot solution for multiple international use cases.
The platform masters even the challenges of complex call center structures effortlessly thanks to advanced system integrations and the extensive experience of our team. Connection is simple via call number forwarding or SIP integration.
Goodbye IVR menus
Don't let your callers "press 1" - let them formulate their requests freely. The Voicebot records and understands the caller's content with a high degree of accuracy. If there is a problem with understanding, you have the option of specifying how to proceed in such cases. For example, by forwarding the call directly to one of your service employees.
Simple setup & training
Thanks to the intuitive drag and drop editor, even complex phonebots can be created in no time at all without any programming knowledge. The comprehensive analytics area also helps you to monitor the performance of your bot and train it further if necessary.
The powerful Conversational AI platform -Supported by Generative AI
Create a virtual customer service representative with BOTfriends X who is available 24/7,
speaks all languages and responds with the same intelligence and nuance as a human.
SSML
Set to Speech Synthesis Markup Language to guarantee high response recognition.
Queing
The bot manages and prioritizes the waiting queue. It also arranges callback appointments.
Custom Voice
Would you like a very special voice for your bot? It is also possible to import your own voice models.
GDPR compliant
As a German conversational AI company, the sensitive handling of data in accordance with the GDPR is part of our DNA.
Analytics
Analytics data can be used to monitor and further optimize the success of your bot projects.
No Code
Create and train AI bots even without development skills. Our No Code solution makes it possible.
Phone and chat?
Channel expansion in just a few clicks
You don't have to choose between a phone or chatbot solution in our platform. Additional channels can be added in just a few steps. This means your bot project is scalable and ready for any expansion.
Integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Your strategy conversation with AI experts
Would you like to find out how our innovative phonebots and voicebots can revolutionize your telephone communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)