Our services in Chatbot Development.
We are combining various technologies to provide an outstanding individual solution for you.
Natural Language Processing
With the help of Artificial Intelligence we are able to understand your users and answer accordingly.
Independent from Platforms
◦ Facebook Messenger, Telegram,
Kik, WeChat
◦ Slack, Skype, Teams
◦ Websites, Apps
etc.
Conversational Design
Through Design Thinking Workshops we make sure to give your chatbot a unique personality with tonality and character matching your brand and target group. Years of experience empower us to create an exceptional UX.
Automated Training
We have developed a technology automatically building up knowledge bases enabling chatbot development at a fast pace.
Machine Learning
To even improve your service we are able to integrate great ML technologies:
◦ Image & Barcode Recognition
◦ Voice to Text
◦ Sentiment Analysis
◦ Multilanguage
Integration of APIs
We can connect any of your existing Systems such as CRMs, ERPs and Databases to your chatbot as well as any foreign APIs to add more functionalities.
Human Handovers
Your customer is unsatisfied with the current conversation? Or has a complex request the chatbot cannot handle? We will enable a smooth escalation via E-mail, CRM-ticketing or Human Takeover.
Our Portfolio.
Chatbots we have developed.
-
Porsche Jobs & Career Chatbot
Instantly answering questions regarding vacancies at Porsche on Facebook Messenger:
- NLP
- Human Handover
- Webviews
- Multi-Languages
Try it out: http://m.me/Porschekarriere
Porsche Jobs & Career Chatbot
-
IT Support Chatbot
IT Support Chatbot
-
Marketing Chatbot Chloe
Let us introduce the new assistant of the Cookhoue Lab: Chloe
- Designing a unique Chatbot Personality by defining chatbot character and tonality
- Content Marketing at it‘s best
Marketing Chatbot Chloe
-
The Event Chatbot
The Event Chatbot
-
S. Oliver Würzburg
S. Oliver Würzburg
-
The Event Chatbot
The Event Chatbot
-
Stipendienberatung
Stipendienberatung
-
Stadt Würzburg
Stadt Würzburg
Successful Results of the Porsche Chatbot.
The Jobs & Career Chatbot on Facebook Messenger is instantly answering questions regarding vacancies, internships and career events at Porsche 👩🏻💻.
To ensure a great service we are enabling Human Handovers to keep the users happy when conversations escalate 😊.
To reach more potential applicants we have integrated multiple languages to be able to talk to everyone regardless of language and origin 🇩🇪 🇮🇪 🇫🇷 🇵🇱.
Increased Engagement
Over 100 %
Reduced Workload
Over 25 %
Response Rate
100 %
Awards & Cooperations
We design and develop great chatbots.
But see what other people say about us.
The Founders of BOTfriends.
Tobias Gansler
Daniel Rösch
Kevin Dees
Michelle Skodowski
Follow Our Story
Watch the Video and get to know us better!
Check out our blog!
Ein Chatbot für Fans: Das Basketball Bundesliga Team s.Oliver Würzburg führt einen Chatbot ein
Das junge Team der BOTfriends konnte sich noch vor einiger Zeit selber zu Studenten zählen. Dementsprechend liegt es uns am Herzen auch in Zukunft eng mit Studenten unserer Ursprungsstätte der Fakultät für Informatik an der Fachhochschule Würzburg Schweinfurt zusammenzuarbeiten, um den aufstrebenden Talenten die Technologie von Chatbots anhand von realen Projekten näher zu bringen. Das[…]
#1 Conversational UX: Error Handling – How To Write User-Friendly Error Messages
Those of you who have ever written a chatbot have probably encountered several error messages such as, “Sorry, I don’t understand your questions” answered by the chatbot. Maybe you have even experienced that your own developed chatbot is receiving extremely random questions from users who are clearly just testing the chatbots boundaries. These irrelevant requests[…]
Looking For A Way To Optimize Test Drives? A Chatbot Could Be The Solution
In February, we participated in the first Innovation Safari at the “Deutschen Remarketing Kongress” and won the pitch competition. The challenge was to come up with innovative, digital solutions for car dealerships, in our case, for a test drive. In a 24h hackathon we developed a chatbot arranging test drives automatically for car dealers via Facebook[…]
#1 Chatbots in HR: How set up an Application Process in a Chatbot
Just last week we attended Beyond Conventions in Essen participating in a pitch challenge competing to build a HR Chatbot for Thyssenkrupp. This event, amongst many others is proof that there is definitely the need of coming up with new ideas and innovations to stand out as an employer between all of the sought-after qualified[…]
BOTfriends kündigt ihren Blog an
Hallo Friends der BOTfriends! 👋🏻 Es wurde Zeit die Vorsätze für das Jahr 2018 umzusetzen. Das heißt: Endlich eine neue Webseite 🎉 und natürlich durfte der lang ersehnte Blog nicht fehlen 😉. Was wird euch hier erwarten? So ziemlich alles zum Thema Conversational Interfaces. Seid gespannt auf interessante Case Studies, neue Projekte, Updates zu unserem Startup und vieles mehr.[…]
Our Chatbot Trainings.
Training: Conversational Design
- Intro to Chatbots
- Chatbot Examples
- Find your use case
- Personas
- Channels
- Character & Tonality
- Conversational Map
- Conversational Design Rules
Training: Dialogflow For Users
- Intro to chatbots
- Intents - How to set up a knowledge base
- Channels – Integrate on different platforms
- Training – How to make your chatbot understand better
- ML settings – Chatbot configuration
- Multi language – Conversations regardless of language
- Entities – Extract information in natural language
- Prompts – Ask for missing information
- Follow up intents & context – Keep the state of your conversation
- & much more
Training: Chatbot Architecture For Developers
- Dialogflow advanced concepts
- Dialogflow SDKs & APIs
- Chatbot architectures
- Integration of Google ML APIs
- Multi language concepts
- Cross division/ multi company chatbot
- Integration of external systems (CRM, ERP, ...)
- Human handovers
- Usage of other cloud services
- BOTfriends tools (Clustering, Parser)