We create conversations.

Our services in Chatbot Development.

We are combining various technologies to provide an outstanding individual solution for you.
Natural Language Processing

With the help of Artificial Intelligence we are able to understand your users and answer accordingly.

Independent from Platforms

◦ Facebook Messenger, Telegram, Kik, WeChat
◦ Slack, Skype, Teams
◦ Websites, Apps

Conversational Design

Through Design Thinking Workshops we make sure to give your chatbot a unique personality with tonality and character matching your brand and target group. Years of experience empower us to create an exceptional UX.

Automated Training

We have developed a technology automatically building up knowledge bases enabling chatbot development at a fast pace.

Machine Learning

To even improve your service we are able to integrate great ML technologies:
◦ Image & Barcode Recognition
◦ Voice to Text
◦ Sentiment Analysis
◦ Multilanguage

Integration of APIs

We can connect any of your existing Systems such as CRMs, ERPs and Databases to your chatbot as well as any foreign APIs to add more functionalities.

Human Handovers

Your customer is unsatisfied with the current conversation? Or has a complex request the chatbot cannot handle? We will enable a smooth escalation via E-mail, CRM-ticketing or Human Takeover.

Our Portfolio.

Chatbots we have developed.
  • Porsche Jobs & Career Chatbot

    Porsche Portfolio



    Instantly answering questions regarding vacancies at Porsche on Facebook Messenger:

    • NLP
    • Human Handover
    • Webviews
    • Multi-Languages

    Try it out: http://m.me/Porschekarriere

    Porsche Portfolio
    Porsche Jobs & Career Chatbot
  • IT Support Chatbot

    • Skype for Business Online
    • Human Handovers via E-Mail
    • Feedback Ratings
    • NLP
    • Integrated Data bases


    IT Support Chatbot
  • Marketing Chatbot Chloe

    Let us introduce the new assistant of the Cookhoue Lab: Chloe

    • Designing a unique Chatbot Personality by defining chatbot character and tonality
    • Content Marketing at it‘s best
    Marketing Chatbot Chloe
  • The Event Chatbot

    The Event Chatbot
  • S. Oliver Würzburg

    S. Oliver Würzburg
  • The Event Chatbot

    The Event Chatbot
Go Back

Successful Results of the Porsche Chatbot.

Winner HR Excellence Award in HR Tech & Data 🏆

The Jobs & Career Chatbot on Facebook Messenger is instantly answering questions regarding vacancies, internships and career events at Porsche 👩🏻‍💻.
To ensure a great service we are enabling Human Handovers to keep the users happy when conversations escalate 😊.
To reach more potential applicants we have integrated multiple languages to be able to talk to everyone regardless of language and origin 🇩🇪 🇮🇪 🇫🇷 🇵🇱.

  • Increased Engagement

    Over 100 %

  • Reduced Workload

    Over 25 %

  • Response Rate

    100 %

Awards & Cooperations

We design and develop great chatbots.

But see what other people say about us.

The Founders of BOTfriends.

Tobias Gansler
Tobias Gansler
Chief Technology Officer
Daniel Rösch
Daniel Rösch
CEO Products
Kevin Dees
Kevin Dees
CEO Customer Success
Michelle Skodowski
Michelle Skodowski
Chief Marketing Officer & User Experience

Watch the Video and get to know us better!

Check out our blog!

Our Pricing models.


Want to learn more about Chatbots?


  • In our chatbot workshop, we are setting the focus on how people will communicate with companies in the future. We elaborate the best use cases for your company by concentrating on the users needs and customer journey. Moreover, we set great store by creating a perfectly concepted Conversational Design. Therefore, we build personas and chatbot characters in order to establish a unique tonality of your brand.

Example Chatbot Solution

This price is based on a former project to give an idea.


  • Conception & Conversational Design
  • 40 Intents
  • NLP & Guided Conversation
  • 2 Channels (FB Messenger & Website)
  • Rich Messages
  • Training
  • Reporting
  • Hosting for 3 months in Germany

Individual Chatbot Solution

Let our experts create a great product.

Individual Pricing

  • Are you looking for experts implementing and integrating an individually designed chatbot for your company? We offer full service in conception, conversational design, implementation, integration, and maintenance.

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