Chatbot ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsFor SMEs to enterprises: AI automation without complexity
AI agent platform forChatbot, Voicebot & Automation
Efficient automation of calls, chats and workflows - without the burden and complexity of classic enterprise solutions.
enterprise solutions. Ideal for service teams with 10-100+ agents.
As smart as your most experienced team member:AI agents that chat, talk and solve every request
BOTfriends X is the purpose-built platform that enables customer service teams to create human-sounding voice and text
voice and text agents at lightning speed, control them securely and analyze them in real time.
Phone Agents
Phone agents answer every call in natural language and resolve issues without being put on hold. Scalable around the clock - without any additional call center volume.
Relieve hotline →
Chat Agents
Chat agents provide answers within seconds in the web, app and messenger and clarify standard questions immediately. More complex issues are escalated automatically - without media discontinuity.
Implement chatbots →
AI workflows & automation
AI workflows connect your service channels with CRM, ERP & payment and control processes end-to-end. Routine tasks run fully automatically, while dashboards provide real-time insights.
Start automation →
Success stories:Why service teams trust our AI Agent platform
From mid-market to enterprise, our platform delivers measurable results in customer service teams at hundreds of companies. Implement in record time and expand seamlessly as your operations grow.
The intuitive platform that turns your employeesinto AI agent architects:
Your service agent at the touch of a button: no-code editor, deeply integrable, freely selectable
LLM and guaranteed GDPR-compliant provision
Our AI Knowledge Base combines all company content in one platform, updates it automatically and makes it immediately available to all or selected AI agents on a task-specific basis.
Our Dialog Builder allows you to combine agentic and static dialogs as required. This allows classic decision trees to be seamlessly mixed with LLM-supported agents.
Smart triggers, condition blocks and back-end integrations for fully automated end-to-end processes.
Develop once, deploy everywhere: website chat, WhatsApp, email, phone, Slack & Co.
REST, webhooks and low-code connectors connect your systems seamlessly.
Choose the large language model that best suits your use case at any time - or bring your own.
AI Agent integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Start with customer service and scale tofurther use cases
Your service agent at the touch of a button: no-code editor, deeply integrable,
freely selectable LLM and guaranteed GDPR-compliant provision
Classification & Routing
recognizes a ticket request in a fraction of a second and automatically forwards it to the right team. This shortens response times and makes incorrect assignments a thing of the past.
product consulting
An AI chatbot queries specific needs and recommends the right product or the best tariff 24/7 - even when your sales team is already off work. This shortens the decision-making process and increases sales.
AI Copilot
The BFX AI Copilot supports service agents directly in the work window, researches relevant information at lightning speed and suggests specific answers or next steps. This allows your employees to solve complex cases faster and with less effort.
AI Response Generation
The AI immediately creates ready-to-send draft responses from your knowledge base, which agents only need to check and send. This saves valuable minutes every time a ticket is processed.
Real Time Translation
Real-time translation removes language barriers by simultaneously translating incoming requests and your responses into the required language. International support is therefore possible without additional teams.
Data protection-compliant AI agents for your company. Hosted in the EU.
With the help of the BOTfriends X platform, a high number of conversations are handled monthly via the well-trained AI assistants. In order for this to be possible at all in Germany and the EU, all of our services are subject to the strict requirements of the GDPR.
