Chatbot ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsAI agent platform forChatbot, Voicebot & Automation
Build your own AI workforce to improve customer and agent experiences.
Without programming knowledge. Easier & faster than ever before. Powered by Generative AI.
The challenge without an AI agent platform
83% of customers expect customer service to be available immediately
Excellent customer service is more important than a low price. Current studies show: Many customers are willing to pay more for good service.
Long waiting times, overworked employees and insufficient answers to customer questions lead to a migration to competitors.
Thanks to service automation with the help of AI agents such as chatbots or phonebots, these problems can be solved.
The solution: BOTfriends AI Agent platform
Conversational AI as a competitive advantage in service
Up to 80% automated communication
Automate up to 80% of your customer inquiries using Conversational AI and deliver rapid measurable ROI results.
Save costs & increase efficiency
Handle recurring requests via AI Agents. This gives your employees time for the really important inquiries. Effectively reduce your cost per interaction and cost per ticket with AI.
24/7 availability on all channels
Be present on exactly the service channels your customers expect. Around the clock. In all languages.
100 % service coverageon all channels
Customer service today is no longer linear. Be available to your customers 24/7 on all service channels.
⌀ 65 % Automationof service requests
Our AI agents recognize almost all requests - in any language. This ensures a high automation rate.
30,000 € savings
Even for simple FAQ bots, the annual cost savings thanks to AI are huge. Use our ROI calculator for a deeper analysis.
AI agents for all industries
The BOTfriends X platform makes artificial intelligence & service automation accessible in numerous companies from a wide range of industries.
Artificial Intelligence & Service Automation accessible. Industry templates ensure fast results.
Customer service
Automation in Customer Service. For an outstanding customer experience and higher customer satisfaction.
Tourism
Whether travel advice, the entire booking process or frequently asked questions: smart bots for the tourism industry.
Energy & Public Utilities
Ease the burden on your staff and engage your customers with fast help, integrated processes, and smart answers.
The powerful AI agent platform -Supported by Generative AI
Create a virtual customer service representative with BOTfriends X who is available 24/7,
speaks all languages and responds with the same intelligence and nuance as a human.
No Code
Create and train AI agents such as chatbots and phonebots even without development knowledge. Our no-code solution makes it possible.
Human Handover
If an AI agent does not have a suitable answer ready, it can forward your users to your employees via live chat.
Multi-language
Offer multilingual support. Your AI agent understands and responds in more than 120 languages.
Role Management
Work on your agent projects as a team and decide who should have access to what.
Analytics
Analytics data can be used to monitor and further optimize the success of your AI Agent projects.
Your agent grows with you
A new API? Another channel? No problem - you can expand and scale your AI Agent setup at any time.
From the knowledge base to thechatbot in just a few minutes
Import documents or website URLs into our chatbot platform. The chatbot learns on its own based on your data and is ready to use in minutes.
This saves you the time-consuming initial training and manual addition of questions and answers. Generative AI takes this work off your hands!
Create AI agents more intuitively andgraphically as never before
Forget complex programming languages and hours of training. Use Agentic Dialogs to create AI agents interactively via drag and drop.
Every dialog, every answer and every integration is like a building block that you can arrange as you wish. This allows maximum flexibility and creativity when building your agents.
Complex processes at record speed: GenAI Nodes
Until now, creating complex bot processes was time-consuming. With GenAI Nodes, you simply write a task description and define what data the bot should collect.
GenAI technology takes care of the rest. It models the required processes, considers all possible scenarios and even handles complicated edge cases. A process that could previously take days is now completed in a matter of minutes.
Use GenAI Nodes for a variety of applications such as booking appointments, making hotel reservations, or reporting meter readings.
BFX AI Copilot
AI Agent Assist for employees
The BFX AI Copilot from BOTfriends is the ideal AI assistant that revolutionizes the day-to-day work of service employees.
With intelligent ticket classification and quick e-mail suggestions, it noticeably reduces the workload and increases efficiency in customer service.
Ready to go within minutes, the Copilot enables more precise and faster processing of inquiries and raises service quality to a new level.
AI Agent integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Data protection-compliant AI agents for your company
With the help of the BOTfriends X platform, a high number of conversations are handled monthly via the well-trained AI assistants. In order for this to be possible at all in Germany and the EU, all of our services are subject to the strict requirements of the GDPR.
GDPR compliant
Our AI Agent platform is ideal for use in Germany and the European Union.
Job processing
In accordance with data protection law, you will receive an order processing agreement (AVV) from us.
Secure login
Secure access to your AI Agent data by logging in with Two Factor Authentication.
Your strategy meeting with AI experts
Would you like to find out how our innovative AI agent solutions and chatbots can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)