All chatbots on a single platform - ultimate control, fully compatible.
BOTfriends X
Conversational Middleware
Platform
Use Conversational AI throughout the company
Manage Conversational AI in your company with just a single platform.
Choose proven technologies for your flexible agents and maintain control.
Design and manage dialogues with your users via an intuitive user interface.
Administration Interface
Administration
- Intent Management
Easily create conversational content and customize it to your customers' needs. Work simultaneously in the development environment of the NLP and the Intent Management interface with direct synchronization.
- Analytics and Training
Gain insight into important data and optimize your agents.
- Human Handover
Take over individual conversations and communicate with your customers personally. Decide yourself whether it makes sense to intervene or simply get a notification if customers are dissatisfied.
- Prebuilts
Choose from various use cases to set up a complete system in no time.
Reach your customers on their favorite web channels, social media, and messaging services.
Exchange and integrate the best technologies as you wish:
NLP Engines
Use the natural language processing service which suits to your project best. If you are no longer satisfied, you can simply replace it whenever you want.
Third Party Tools
Expand your system with custom functions: For example, it is possible to chat base for analysis data, Google Vision for image recognition or Google Translate for translations.
Keep your infrastructure and complete business processes with what you need:
System Integrations
Connect your agents with enterprise software such as SAP, Salesforce, or other cloud services to complement business processes.
Interfaces
Interfaces and toolkits are offering you the possibility to expand your systems flexibly and to adapt them to different needs.
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