Calculate the ROI of your chatbot project

The time gained can be used more effectively. Your employees are relieved of routine tasks and can concentrate on more complex issues. This not only increases the efficiency of your service department, but also the quality.

Companies benefit from a variety of concrete advantages, such as efficient customer support, 24/7 availability and the fast response time of the bot. The simultaneous solution and answering of various customer questions and concerns also increases productivity and service quality.

To calculate the ROI of a chatbot, various key figures can be used to quantify the investment costs and the benefits achieved. Our interactive ROI Calculator gives you a first rough estimate for this. Other factors can be:

• Costs for the development and implementation of the bot
• Operating costs
• Customer support costs
• Number of interactions processed
• Increase in customer satisfaction
• Sales increase
• Lead generation
• Dropout rates
• Error rates

The initial implementation effort of your chatbot depends entirely on the complexity and the scope of services. In general, however, it can be said that after a successful implementation and training phase, the chatbot maintenance effort is reduced to a few hours per week.

The cost of implementing and maintaining a chatbot can vary depending on the scope, complexity, and technologies selected. As a rule, the acquisition costs consist of the license price for the chatbot platform, any project costs incurred, and optional costs for training your employees.