Price overview & features

Benefit from our unique combination of a powerful platform and comprehensive all-inclusive service. Our transparent pricing model enables you to work cost-effectively and efficiently - no matter how many users, languages, intents or integrations you need for the success of your bot projects. No hidden costs.

Xplore

from €1,190 / month

Start your Conversational AI Journey and begin with simple automation.

Check    1 Chatbot project

Check    1,000 chats

Check    Onboarding & Support

Check    1 Channel

Check    Unlimited topics

Check    Unlimited languages
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Xelerate

from €2,950 / month

Increase your reach and automate it across all contact points.

Check    1 chatbot or phonebot

Check    5,000 chats / 10,000 min

Check    Onboarding & Support

Check    Project implementation

Check    Unlimited channels

Check    Generative AI features
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Xclusive

on request

Scaling automation with various use cases and efficient AI workflows.

Check    Chatbots and phonebots

Check    Unlimited chats / voice min.

Check    Onboarding & Support

Check    Project implementation

Check    Custom Generative AI

Check    AI workflows
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Premium Services

Onboarding, implementation & supportAll inclusive - for your success

BOTfriends Team Pricing

With BOTfriends, you don't just get a powerful platform. Our monthly basic fee includes a comprehensive service package,
that offers you entry, implementation and ongoing support at no extra cost.
For you, this means no hidden fees, no surprises - just first-class service right from the start.

BOTfriends

Incl. personal onboarding & kickoff

Implementation of the bot incl. content & processes

Design & UX Workshops

Incl. individual system integrations

Live training & courses for users

Personal Project & Success Manager

Tracking bot performance & optimizations

Other providers

Chargeable onboarding fee

Bot must be built independently

No workshop offer

High costs for system integration

Self-service only

Changing contact persons

No mounting of the bot performance

Compare the plans & features

Whether you need simple bots or complex integrations and AI workflows - BOTfriends X
BOTfriends X offers you the ideal setup for your scalable Conversational AI Journey.

Xplore

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Xelerate

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Xclusive

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Other providers

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Platform icon Platform features

Number of bot projects 1 1 Unlimited 1
Phonebot No Table Yes Table Yes Table No Table
Chats per month 1.000 5.000 Unlimited Yes Table
Voice minutes per month No Table or 10,000 Unlimited No Table
Topics Unlimited Unlimited Unlimited Limited
Languages Unlimited Unlimited Unlimited Limited
Channels 1 Unlimited Unlimited Limited
Human Handover Yes Table Yes Table Yes Table Yes Table
Live Chat Yes Table Yes Table Yes Table Yes Table
System integrations Unlimited Unlimited Unlimited Limited
Email templates & integration Yes Table Yes Table Yes Table No Table

Platform icon Platform features

Xplore
Arrange a demo 		Xelerate
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Number of bot projects 1 1 3 1
Phonebot No Table Yes Table Yes Table No Table
Text messages per month 4.000 20.000 80.000 Yes Table
Voice minutes per month No Table or 10,000 and/or 30,000 No Table
Topics Unlimited Unlimited Unlimited Limited
Languages Unlimited Unlimited Unlimited Limited
Channels 1 Unlimited Unlimited Limited
Human Handover Yes Table Yes Table Yes Table Yes Table
Live Chat Yes Table Yes Table Yes Table Yes Table
System integrations Unlimited Unlimited Unlimited Limited
Email templates & integration Yes Table Yes Table Yes Table No Table

Solutions Project services (included in the price)

Personal onboarding & kickoff Yes Table Yes Table Yes Table Depending on model
Project management & coordination Yes Table Yes Table Yes Table Often only self-service
Design & UX Workshops Yes Table Yes Table Yes Table No Table
Training & education for users Yes Table Yes Table Yes Table Often only self-service
Implementation of the bot project incl. content and processes Yes Table Yes Table Yes Table No Table
Individual system integration Yes Table Yes Table Yes Table Yes Table
Feedback & Testing Yes Table Yes Table Yes Table No Table
Go Live Support Yes Table Yes Table Yes Table No Table

Generative AI featuresGenerative AI

Managed Generative AI No Table Yes Table Yes Table Yes Table
Custom Generative AI No Table No Table Yes Table No Table
Knowledge Base No Table Yes Table Yes Table Yes Table
Kowledge Base Limit - Unlimited Unlimited Limited
GenAI Nodes No Table Yes Table Yes Table No Table
Google Gemini   Google Gemini
 No Table Yes Table Yes Table No Table
Azure OpenAI   Azure OpenAI
 No Table Yes Table Yes Table Yes Table

Generative AI featuresGenerative AI

Xplore
Arrange a demo 		Xelerate
Arrange a demo 		Xpand
Arrange a demo 		Other providers
Change to BOTfriends
Managed Generative AI No Table Yes Table Yes Table Yes Table
Custom Generative AI No Table No Table Yes Table No Table
Knowledge Base No Table Yes Table Yes Table Yes Table
Kowledge Base Limit - Unlimited Unlimited Limited
GenAI Nodes No Table Yes Table Yes Table No Table
Google Gemini   Google Gemini
 No Table Yes Table Yes Table No Table
Azure OpenAI   Azure OpenAI
 No Table Yes Table Yes Table Yes Table

AI Workflows Icon AI workflows

AI workflows No Table No Table Yes Table No Table
Number of runs - - Depending on the use case -

AI Workflows Icon AI workflows

Xplore
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AI workflows No Table No Table Yes Table No Table
Number of runs - - Depending on the use case -

User Management Icon User Management

User access Unlimited Unlimited Unlimited Limited
User rights management Yes Table Yes Table Yes Table Yes Table

User Management Icon User Management

Xplore
Arrange a demo 		Xelerate
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Change to BOTfriends
User access Unlimited Unlimited Unlimited Limited
User rights management Yes Table Yes Table Yes Table Yes Table

 Messenger & Channels

Customizable web widget Yes Table Yes Table Yes Table Yes Table
WhatsApp   WhatsApp
 Yes Table Yes Table Yes Table No Table
WhatsApp   Facebook Messenger
 Yes Table Yes Table Yes Table Depending on the package
instagram   instagram
 Yes Table Yes Table Yes Table Depending on the package
Phone   Phone
 No Table No Table Yes Table No Table
slack   slack
 Yes Table Yes Table Yes Table Depending on the package
Teams    Microsoft teams
 Yes Table Yes Table Yes Table No Table

 Messenger & Channels

Xplore
Arrange a demo 		Xelerate
Arrange a demo 		Xpand
Arrange a demo 		Other providers
Change to BOTfriends
Customizable web widget Yes Table Yes Table Yes Table Yes Table
WhatsApp   WhatsApp
 Yes Table Yes Table Yes Table No Table
WhatsApp   Facebook Messenger
 Yes Table Yes Table Yes Table Depending on the package
instagram   instagram
 Yes Table Yes Table Yes Table Depending on the package
Phone   Phone
 No Table No Table Yes Table No Table
slack   slack
 Yes Table Yes Table Yes Table Depending on the package
Teams    Microsoft teams
 Yes Table Yes Table Yes Table No Table

Support & Onboarding Icon Support & Onboarding

Personal Success Manager Yes Table Yes Table Yes Table No Table
Personal onboarding Yes Table Yes Table Yes Table No Table
Support level Phone & E-Mail Phone & E-Mail Phone & E-Mail Often only for a surcharge
Monthly Live Office Hour Yes Table Yes Table Yes Table No Table

Support & Onboarding Icon Support & Onboarding

Xplore
Arrange a demo 		Xelerate
Arrange a demo 		Xpand
Arrange a demo 		Other providers
Change to BOTfriends
Personal Success Manager Yes Table Yes Table Yes Table No Table
Personal onboarding Yes Table Yes Table Yes Table No Table
Support level Phone & E-Mail Phone & E-Mail Phone & E-Mail Often only for a surcharge
Monthly Live Office Hour Yes Table Yes Table Yes Table No Table

Privacy & Security Icon Privacy & Security

AI Policies Yes Table Yes Table Yes Table No Table
Anonymization of personal data Yes Table Yes Table Yes Table No Table
Single sign-on Yes Table Yes Table Yes Table No Table

Privacy & Security Icon Privacy & Security

Xplore
Arrange a demo 		Xelerate
Arrange a demo 		Xpand
Arrange a demo 		Other providers
Change to BOTfriends
AI Policies Yes Table Yes Table Yes Table No Table
Anonymization of personal data Yes Table Yes Table Yes Table No Table
Single sign-on Yes Table Yes Table Yes Table No Table

From project start to go-live:We accompany you on your Conversational AI Journey

At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.

Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.

Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.

Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.

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BOTfriends Consulting
BOTfriends OMR Reviews

"We are delighted with the chatbot SaaS softwareand the excellent service."

Maximilian Pilz, Siemens AG

Frequently asked questions

We define a chat as a completed conversation that can consist of any number of bot messages and user responses. A chat can be closed in two ways:

  1. The user's issue has been resolved and they leave the conversation
  2. The user no longer responds and the chat times out

The advantage for you here is that you are not billed according to message volume, but the focus is on added value - the resolved customer issue. No matter how many counter questions your user asks in a conversation.

To ensure that the BOTfriends X platform grows with your requirements thanks to Auto Scaling, is performant and remains available only as a cloud solution. This also ensures maximum security and no further administrative overhead for you.

The webhook, on which own systems are connected, can of course be hosted on premise.

The use of the BOTfriends platform is of course GDPR-compliant. We attach great importance to transparent data protection. Further information can be found here: GDPR & data protection at BOTfriends

Depending on which model you choose, you have the choice between two variants:

  • Managed Generative AI
    Here you use our own LLM instances and don't have to worry about anything else. BOTfriends guarantees the operation of the LLM and you can start immediately and there are no further costs for you.
  • Custom Generative AI
    You are free to choose between different LLM licenses and store your personal key in the platform settings. The selected LLM is billed internally by you.

The knowledge base is the "brain" of your bot. To ensure that your bot is as intelligent as possible and can access a lot of knowledge, we do not limit the number of data records that you store in your knowledge base.

If you have an extremely large number of data records, we will be happy to support you with our know-how during training and data preparation.

You can add unlimited users to the platform and configure the roles and rights of the users individually.