AI Agent ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsWe don't sell use cases.We plan your automation.
Say goodbye to superficial AI wrappers. Orchestrate specialized AI agents
via phone, chat, and email. With strict business logic and deep system integration.
The Model
A shared journey instead of individual packages
All phases are planned and firmly agreed upon together at the start of the contract. From day one, you’ll know exactly what you’re investing in, when, and what results we’ll deliver in return.
Most projects go live in 4–12 weeks.Each subsequent phase begins as soon as the previous one has achieved its goal.
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Start
Getting to Know Each Other Try it free for 14 days
- Jointly Modeling the First AI Agents
- Full platform access for voice, chat, and email
- Sparring with Our Experts
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Live in 4–12 weeks
Go-Live First Agent in Live Operation
- A flagship use case with the highest contact volume
- In full production, not a showcase pilot
- Automation rate and ROI baseline agreed upon in advance
- Integration of core systems, including an IT security check
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After the initial go-live
Expansion More Issues, More Channels
- Other inquiries via phone, chat, and email
- End-to-end processes completed using Tool Calling
- Multi-Agent Orchestration Across All Channels
- Multilingualism, Other Brands, and Locations
- Your team will be trained as Agent Operators
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Ongoing
Company-wide AI Across the Entire Company
- Continuous Optimization with AI Evaluation and Custom KPIs
- Your team operates and optimizes the agents independently using low-code
- AI Agents in Other Departments as Well
- Joint Roadmap with Fixed Sprint Capacity
"Working with Botfriends is truly impressive, as they consistently deliver exceptional responsiveness. It's a pleasure to work with such a dedicated and efficient team."
Karlsruhe municipal utilities
"The bot is available around the clock and handles peak call volumes. It is always friendly and responds based on a verified knowledge base. Thanks to its modular design, the solution scales to meet our evolving needs."
Fröling GmbH
“The combination of traditional chat and a phone bot was the deciding factor for us, which is why we quickly chose BOTfriends. Thanks to the agent solution, we were able to replace the call center we had been using and significantly reduce our costs.”
LinkRadQuadrat, LLC
"We have several chatbots, including some on our ships. They help reduce the volume of emails and phone calls. This noticeably lightens the workload for our customer service representatives, which in turn reduces the need for human resources."
TUI Cruises
Feature Comparison
Everything productive AI agents need. At every stage.
Why not “starting at €99”?
The lowest starting price is rarely the lowest total price
Low entry-level prices usually cover only one channel with a small number of users. The features a productive AI agent needs for customer service are added later at an extra cost.
Starting at 99 € / month
- Just a single-prompt agent
- Channels as an Upgrade
- Additional charge per integration or user
- Knowledge Base and Language Limits
- Implementation by a third-party provider
- New negotiations at each stage of expansion
One price, everything included
- Multi-agent orchestration with specialized agents
- Phone, Chat, and Email on One Platform
- Unlimited integrations and users
- Implementation by our own team
- Expansion Phases Firmly Agreed Upon from Day 1
- Success Measured by the Automation Rate
Our AI agent comparison
9 AI agent tools for customer service in 2026 compared
Our voicebot comparison
8 voicebot providers for customer service in 2026 compared
Our chatbot comparison
6 chatbot providers for customer service in 2026 compared
Your Path to an AI Strategy
Three Steps to Your AI Strategy
The result is a clear plan: where AI agents have the greatest impact in your company, where to start, and how to measure success.
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Step 1 · 30 minutes
Introductory Meeting
We'll get to know your company, your service channels, and your goals, and provide you with an initial assessment of where AI can have the greatest impact for you.
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Step 2
Discovery & Potential Analysis
Together, we'll evaluate your processes and systems, prioritize the use cases based on their impact, and establish an ROI baseline as a benchmark.
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Step 3
Your AI Roadmap
Prioritized use cases, a timeline, and key performance indicators for all phases, including the appropriate investment. Binding and with no fine print.
Frequently asked questions
We define a chat as a completed conversation that can consist of any number of bot messages and user responses. A chat can be closed in two ways:
- The user's issue has been resolved and they leave the conversation
- The user no longer responds and the chat times out
The advantage for you here is that you are not billed according to message volume, but the focus is on added value - the resolved customer issue. No matter how many counter questions your user asks in a conversation.
To ensure that the BOTfriends X platform grows with your requirements thanks to Auto Scaling, is performant and remains available only as a cloud solution. This also ensures maximum security and no further administrative overhead for you.
The webhook, on which own systems are connected, can of course be hosted on premise.
The use of the BOTfriends platform is of course GDPR-compliant. We attach great importance to transparent data protection. Further information can be found here: GDPR & data protection at BOTfriends
Depending on which model you choose, you have the choice between two variants:
- Managed Generative AI
Here you use our own LLM instances and don't have to worry about anything else. BOTfriends guarantees the operation of the LLM and you can start immediately and there are no further costs for you. - Custom Generative AI
You are free to choose between different LLM licenses and store your personal key in the platform settings. The selected LLM is billed internally by you.
The knowledge base is the "brain" of your bot. To ensure that your bot is as intelligent as possible and can access a lot of knowledge, we do not limit the number of data records that you store in your knowledge base.
If you have an extremely large number of data records, we will be happy to support you with our know-how during training and data preparation.
You can add unlimited users to the platform and configure the roles and rights of the users individually.
The chatbot costs depend heavily on the type and the desired functions. Simple rule-based chatbots are cheaper, while AI-supported chatbots based on advanced language models such as GPT-4 are more complex and therefore more expensive. The main cost drivers are the monthly platform usage, the chat volume and the initial effort for training, implementation and integration into existing systems. BOTfriends offers an AI agent platform with costs starting at €2,490 per month. This includes a comprehensive service package and ensures a transparent cost structure for companies.
The basic monthly fee for the BOTfriends AI Agent platform, starting at €2,490 for the Starter plan, offers a comprehensive service package with no hidden costs. This includes the use of the innovative NoCode platform for chatbots, phonebots and AI workflows. Unlimited integrations, user access and channels (such as WhatsApp, Facebook Messenger, Slack, Shopify) are included. In addition, companies benefit from a personal success manager, guided onboarding, implementation support, workshops and ongoing premium support to ensure a fast go-live and achieve optimal results.
A company can determine the ROI of a chatbot by analyzing the costs saved and the added value generated. Chatbots reduce personnel costs by automating routine inquiries and increase the efficiency of customer service. At the same time, they can qualify leads and increase the conversion rate, especially in e-commerce. BOTfriends offers a chatbot ROI calculator and helps companies to precisely determine their savings potential. This is done by calculating the automation potential of simple inquiries and the value of additional leads generated by the bot.
Yes, BOTfriends attaches great importance to data protection and compliance. The AI Agent platform is developed in Germany and hosted on servers within the European Union, which ensures 100% GDPR compliance. Customer data is encrypted, anonymized and logically separated. BOTfriends also meets the requirements of the EU AI Act, which classifies the use of chatbots as 'limited risk'. This means transparency obligations, the option for users to end the dialog at any time and the protection of personal rights, providing companies with a secure and trustworthy solution.
The AI Agent platform from BOTfriends is specially designed for SMEs and large companies (enterprise). It offers scalable solutions for a wide range of applications, including the automation of customer service, the relief of employees in HR and IT, as well as the optimization of sales and marketing processes. The bots can be used in various channels such as websites, WhatsApp, Facebook Messenger, Instagram, Slack and via phonebots. BOTfriends supports industries such as public utilities, tourism, healthcare and e-commerce to revolutionize customer communication and make processes more efficient.
Let's develop your AI strategy together.
A 30-minute introductory session, an initial assessment of your potential, and an honest evaluation of where AI agents can make the biggest difference for you.