Overview of costs & features

More automation, lower costs. The AI agent platform for medium-sized businesses and enterprises.

Agentic chat, phone, and workflow automation in a single interface. Maximum results and a fast time to value without hidden costs or IT overhead.

OMR Reviews

What awaits you

  • AI Agent Platform – Made in Germany
    Cutting-edge Agentic AI features meet a no-code interface that makes enterprise functions simple and accessible.
  • Unlimited integrations, seats & channels
    Scale new use cases free from license or user limits.
  • EU hosting & AI compliance
    GDPR & EU AI Act ready – operated in certified European data centers.
  • Dedicated Success Manager
    Guided onboarding, regular KPI reviews & premium support ensure you are live in weeks instead of months.

Fair cost structure that grows with your results.
Based on the added value of your AI agents

BOTfriends Starter
from € 2,490 / month

Your first chat or voice AI agent goes live.

BOTfriends Enterprise
on request

Limitless automation & premium AI workflows.

"Working with Botfriends is truly impressive, as they consistently deliver exceptional responsiveness. It's a pleasure to work with such a dedicated and efficient team."

Photo by Laura von Beust
Laura von Beust
Karlsruhe municipal utilities

"It was a great collaboration from the very beginning. The BOTfriends team is extremely competent and always available when you need help. The platform itself is also super intuitive and has a lot to offer."

Photo by Nina Stuckart
Nina Stuckart
BLACKROLL AG

"Since implementing the chatbot, our internal processes and procedures have noticeably evolved, creating new, previously nonexistent structures. This dynamic provides us with significant added value."

Photo by Chris Wendland
Chris Wendland
ROLLER GmbH & Co. KG

"The bot supports both us and our customers. This allows our agents to focus on the really tricky issues, while the chatbot provides the customer with the information they need quickly and easily."

Photo by Noreen Schuppert
Noreen Schuppert
vTours GmbH
Premium Services

Onboarding, Implementation & Support Personal contacts for your success

BOTfriends Team Pricing

With BOTfriends, you don't just get a powerful platform. Our monthly base fee includes a comprehensive service package that provides you with initial setup, implementation, and ongoing support at no additional cost. This means no hidden fees, no surprises—simply first-class service right from the start.

BOTfriends

Incl. personal onboarding & kickoff

Implementation of the bot incl. content & processes

Design & UX Workshops

Incl. individual system integrations

Live training & courses for users

Personal Project & Success Manager

Other providers

Automated onboarding

Bot must be built independently

No workshop offer

High costs for system integration

Self-service only

Changing contact persons

Feature & cost comparison

From simple chatbots to complex integrations and AI workflows - BOTfriends X offers you the ideal setup for your scalable Conversational AI Journey at clearly calculable monthly costs.

BOTfriends X

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Industry standard

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Platform icon Platform features

Chatbot Yes Table Yes Table
Phonebot Yes Table No Table
Mailbot Yes Table No Table
Languages Unlimited Limited
Channels Unlimited Limited
Human Handover Yes Table Yes Table
Live Chat Yes Table Yes Table
System integrations Unlimited Limited
SMS dispatch by AI agent to users Yes Table No Table

Platform icon Platform features

Xpand
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Number of bot projects 3 1
Phonebot Yes Table No Table
Text messages per month 80.000 Yes Table
Voice minutes per month and/or 30,000 No Table
Topics Unlimited Limited
Languages Unlimited Limited
Channels Unlimited Limited
Human Handover Yes Table Yes Table
Live Chat Yes Table Yes Table
System integrations Unlimited Limited
Email templates & integration Yes Table No Table

Generative AI featuresLLM & NLU

NLU (hybrid approach LLM & NLU) Yes Table No Table
BOTfriends Managed LLM Yes Table No Table
Bring-Your-Own LLM Yes Table No Table
Knowledge Base Yes Table Yes Table
Knowledge Base API Yes Table No Table
Kowledge Base Limit Unlimited Limited
Google Gemini    Google Gemini
Yes Table No Table
Vertex AI    Vertex AI
Yes Table No Table
Azure OpenAI    Azure OpenAI
Yes Table Yes Table

Generative AI featuresGenerative AI

Xpand
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Number of bot projects 3 1
Phonebot Yes Table No Table
Text messages per month 80.000 Yes Table
Voice minutes per month and/or 30,000 No Table
Topics Unlimited Limited
Languages Unlimited Limited
Channels Unlimited Limited
Human Handover Yes Table Yes Table
Live Chat Yes Table Yes Table
System integrations Unlimited Limited
Email templates & integration Yes Table No Table
Managed Generative AI Yes Table Yes Table
Custom Generative AI Yes Table No Table
Knowledge Base Yes Table Yes Table
Kowledge Base Limit Unlimited Limited
GenAI Nodes Yes Table No Table
Google Gemini   Google Gemini
Yes Table No Table
Azure OpenAI   Azure OpenAI
Yes Table Yes Table

Phone FeaturesPhone

SIP integration Yes Table No Table
PSTN integration Yes Table No Table
Google provider    Google TTS
Yes Table No Table
Mircrosoft provider    Microsoft TTS
Yes Table No Table
100+ different languages Yes Table No Table
500+ different voices Yes Table No Table

Phone FeaturesPhone

Xpand
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Google Journey Voices Yes Table No Table
SIP integration Yes Table No Table
PSTN integration Yes Table No Table
Google provider    Google as a provider
Yes Table No Table
Microsoft provider    Microsoft as a provider
Yes Table No Table
100+ different languages Yes Table No Table
500+ different voices Yes Table No Table

Agentic AI Icon Agentic AI

AI Agent Persona Yes Table No Table
Agentic Dialogs Yes Table No Table
Agentic Nodes Yes Table No Table

AI Workflows Icon AI workflows

AI workflows Yes Table No Table
Number of runs Depending on the use case -

AI Workflows Icon AI workflows

Xpand
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AI workflows Yes Table No Table
Number of runs Depending on the use case -

AI Copilot Icon AI Copilot

AI Copilot Yes Table No Table
AI ticket classification Yes Table No Table
Agent Assist response generation Yes Table No Table
AI Summary Yes Table No Table
Real-time translations Yes Table No Table

AI Copilot Icon AI Copilot

Xpand
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AI Copilot Yes Table No Table
AI ticket classification Yes Table No Table
Agent Assist response generation Yes Table No Table
AI Summary Yes Table No Table
Real-time translations Yes Table No Table

User Management Icon User Management

User access Unlimited Limited
User rights management Yes Table Yes Table

User Management Icon User Management

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User access Unlimited Limited
User rights management Yes Table Yes Table

 Messenger & Channels

Customizable web widget Yes Table Yes Table
WhatsApp    WhatsApp
Yes Table No Table
WhatsApp    Facebook Messenger
Yes Table Depending on the package
instagram    instagram
Yes Table Depending on the package
Phone    Phone
Yes Table No Table
slack    slack
Yes Table Depending on the package
Teams    Microsoft teams
Yes Table No Table

 Messenger & Channels

Xpand
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Switch to BOTfriends
User access Unlimited Limited
User rights management Yes Table Yes Table
Customizable web widget Yes Table Yes Table
WhatsApp   WhatsApp
Yes Table No Table
Facebook Messenger   Facebook Messenger
Yes Table Depending on the package
instagram   instagram
Yes Table Depending on the package
Phone   Phone
Yes Table No Table
slack   slack
Yes Table Depending on the package
Microsoft teams   Microsoft teams
Yes Table No Table

Support & Onboarding Icon Support & Onboarding

Personal Success Manager Yes Table No Table
Personal onboarding Yes Table No Table
Support level Phone & E-Mail Often only for a surcharge
Monthly Live Office Hour Yes Table No Table

Support & Onboarding Icon Support & Onboarding

Xpand
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Personal Success Manager Yes Table No Table
Personal onboarding Yes Table No Table
Support level Phone & E-Mail Often only for a surcharge
Monthly Live Office Hour Yes Table No Table

Privacy & Security Icon Privacy & Security

AI Policies Yes Table No Table
Anonymization of personal data Yes Table No Table
Single sign-on Yes Table No Table

Privacy & Security Icon Privacy & Security

Xpand
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AI Policies Yes Table No Table
Anonymization of personal data Yes Table No Table
Single sign-on Yes Table No Table

From project start to go-live:We accompany you on your Conversational AI Journey

At BOTfriends, we offer more than just an intuitive conversational AI platform - we are your partner for successful chatbot, voicebot and AI agent projects. We are at your side as consultants, problem solvers and technical partners to make your vision a reality.

We work with you to plan the project scope and costs and also develop your bot concept, optimize the conversational design and support you with our experienced team of developers and success managers during implementation. We always keep an eye on the costs incurred for chatbots, voicebots and AI agents and ensure an efficient, scalable solution.

Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.

Find out more about our structured process and shape the future of communication with us. We look forward to advising you individually and developing a tailor-made use case together - with transparent costs for your Conversational AI solution.

Arrange a consultation
BOTfriends Consulting
BOTfriends OMR Reviews

"We are delighted with the chatbot SaaS softwareand the excellent service."

Maximilian Pilz, Siemens AG

We define a chat as a completed conversation that can consist of any number of bot messages and user responses. A chat can be closed in two ways:

  1. The user's issue has been resolved and they leave the conversation
  2. The user no longer responds and the chat times out

The advantage for you here is that you are not billed according to message volume, but the focus is on added value - the resolved customer issue. No matter how many counter questions your user asks in a conversation.

To ensure that the BOTfriends X platform grows with your requirements thanks to Auto Scaling, is performant and remains available only as a cloud solution. This also ensures maximum security and no further administrative overhead for you.

The webhook, on which own systems are connected, can of course be hosted on premise.

The use of the BOTfriends platform is of course GDPR-compliant. We attach great importance to transparent data protection. Further information can be found here: GDPR & data protection at BOTfriends

Depending on which model you choose, you have the choice between two variants:

  • Managed Generative AI
    Here you use our own LLM instances and don't have to worry about anything else. BOTfriends guarantees the operation of the LLM and you can start immediately and there are no further costs for you.
  • Custom Generative AI
    You are free to choose between different LLM licenses and store your personal key in the platform settings. The selected LLM is billed internally by you.

The knowledge base is the "brain" of your bot. To ensure that your bot is as intelligent as possible and can access a lot of knowledge, we do not limit the number of data records that you store in your knowledge base.

If you have an extremely large number of data records, we will be happy to support you with our know-how during training and data preparation.

You can add unlimited users to the platform and configure the roles and rights of the users individually.