Municipal utilities and energy suppliers face major challenges in customer service. Frequently asked questions, which can actually be answered in self-service, often put a strain on existing resources and result in a high workload for service staff. Experience with other companies means that customers are also used to being looked after around the clock.

With BOTfriends, energy supply companies are revolutionizing their service processes. By using intelligent chatbots and voicebots, inquiries are processed quickly and accurately. Our solutions offer round-the-clock support and are able to handle a large number of inquiries simultaneously.

How do I read the meter correctly? Where is the form again? - These questions are now a thing of the past. The chatbot guides your customers through the process. Or even more convenient: simply send in a picture of the meter reading.

Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and the right rate.

Not every request requires contact with employees. With a chatbot, you can offer your customers a self-service solution that allows them to make simple changes themselves very quickly.

Change to another tariff? Change the budget billing? Your customers can even report their meter reading via a chatbot. It guides them through the entire process and simultaneously enters the necessary information into the system.

Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.