Relief in support - without lowering the service quality

Virtual assistants answer standard queries automatically. This allows your team to focus on complex issues calmly.

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Relief in support - without lowering the service quality

Virtual assistants answer standard queries automatically. This allows your team to focus on complex issues calmly.

Easily report the meter reading

How do I read the meter correctly? Where is the form again? - These questions become a thing of the past. The chatbot guides your customer through the process. And those who want to keep it very simple just send in a picture instead of typing in the meter reading.

To report the meter reading via a chatbot

Easily report the meter reading

How do I read the meter correctly? Where is the form again? - These questions become a thing of the past. The chatbot guides your customer through the process. And those who want to keep it very simple just send in a picture instead of typing in the meter reading.

Product advice even after hours

Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and rate.

Read more in the whitepaper

Product advice even after hours

Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and rate.

Quickly adjust the discount?

Not every customer request requires contact with an employee. With a chatbot, you offer a reliable self-service solution to enable them adjusting simple changes themselves in a fraction of time.

Read more in the whitepaper

Quickly adjust the discount?

Not every customer request requires contact with an employee. With a chatbot, you offer a reliable self-service solution to enable them adjusting simple changes themselves in a fraction of time.

"I have a question about my bill..."

Change to another rate? Or the budget billing? Your customers can even report their meter reading via a chatbot. It guides them through the entire process and simultaneously enters the necessary information into the system.

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"I have a question about my bill..."

Change to another tariff? Rebook a trip? Your customers can even report their meter reading via a chatbot. It guides them through the entire process and simultaneously enters the necessary information into the system.

Omnichannel customer service made easy

Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.

Omnichannel customer service made easy

Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.

How your clients and your team benefit

Answer in real time - day & night

Chatbots always answer your customers' questions immediately. Even at 2am in the morning.

No stress during peak hours

A chatbot doesn't care if it gets one or ten requests at a time.

The best of both worlds

If desired, the chatbot forwards conversations to real employees.

And it's as simple as that:

No Code

With our platform BOTfriends X, even non-developers can build and operate a chatbot without much effort or prior knowledge.

AI & Machine Learning

The exact answer, even for imprecise questions. We work with the best speech recognition technologies. Machine learning and clustering also help you improve your chatbot and adapt it to your customers' needs.

Ready Templates

Whether it's a meter reading notification or a rate finder - use our ready-made templates to save time. And benefit from over 5 years of experience with Conversational AI.

Discover BOTfriends X

About the platform

Let our experts advise you:

Let our experts advise you: