Conversational AI Chatbot Solutions for Utilities & Municipal Utilities
AI-supported real-time service for energy providers and municipal utilities: Relieve your employees and engage your customers with fast help and intelligent answers. Make your company fit for the future with our chatbot solutions.
AI chatbots for energy providers: Focusing on complex queries by automating repetitive requests and processes
Chatbots enable efficient customer service. They automate repetitive tasks, improve accessibility through 24/7 service, and facilitate standardized processes. Through scalability and fast communication, AI chatbots contribute to increased efficiency, customer loyalty and customer satisfaction.
white paper
7 use cases for virtual assistants specifically in the energy industry and how they can help as a self-service solution
Arrange demo
Get to know the chatbot platform in a non-binding conversation and receive numerous practical insights for your project.
Webinar
Using concrete examples, you will learn how AI chatbots can be used efficiently in the energy industry.
Efficient customer communication for energy providers: Use the Conversational AI platform BOTfriends X to automate your customer communication and offer an intelligent service.
Easily report the meter reading
How do I read the meter correctly? Where is the form again? - These questions are now a thing of the past. The chatbot guides your customers through the process. And the lazy ones simply send in a picture instead of typing in the meter reading.
Product advice even after hours
Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and the right tariff.
Quickly adjust the discount?
Not every request requires contact with employees. With a chatbot, you offer your customers a self-service solution with which they can make simple changes themselves very quickly.
"I have a question about my bill..."
Change to another tariff? Change the budget billing? Your customers can even report their meter reading via a chatbot. It guides them through the entire process and simultaneously enters the necessary information into the system.
Omnichannel customer service made easy
Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.
Features that make the difference
Provide 24/7 support
Chatbots answer your customers' questions immediately and 24/7, even outside of service hours.
Relieve employees
Rely on scalable AI assistants to handle numerous queries simultaneously.
Human Handover
If chatbots do not have an answer, users can be forwarded to real employees.
No Code
With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.
AI & Machine Learning
Machine learning and clustering help to improve your chatbot and adapt it to customer needs.
Ready Templates
Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.
"With "Karl", we are pleased to make another digital trend tangible and usable for our customers. Our chatbot optimally complements our existing online channels and offers our customers the opportunity to get answers to questions about Süwag or their energy product around the clock. In addition, we are proud to provide our customers with Karl, a virtual assistant who perfectly supports them in communicating their meter reading and can even help them find the right tariff."
Benjamin Ritter
Digital Marketing Officer,
Süwag Vertrieb AG & Co. KG
More about AI in the energy sector
Integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Who are the BOTfriends?
BOTfriends designs and develops successful chat and voicebots for a wide range of customers. Years of experience meets individual consulting and an intuitive Conversational AI platform that greatly simplifies the creation and maintenance of bots for you. We are your professional implementation partner.
Your strategy conversation with AI experts
There are many possible uses for chatbots in the energy industry. But which use case fits best in your company and can relieve your employees the most?
- Specific AI recommendations for action.
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems