Conversational AI Chatbot Solutions for Utilities & Municipal Utilities

AI-supported real-time service for energy providers and municipal utilities: Relieve your employees and engage your customers with fast help and intelligent answers. Make your company fit for the future with our chatbot solutions.

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Online Dein virtueller Assistent der Richtige für mich ist ... Ich weiß nicht welcher Stromtarif User Kein Problem! Dein virtueller Assistent Tarif finden 6 mehr 5 4 3 2 1 Anzahl der Personen im Haushalt PLZ/Wohnort Tarifberatung

AI chatbots for energy providers: Focusing on complex queries by automating repetitive requests and processes

Chatbots enable efficient customer service. They automate repetitive tasks, improve accessibility through 24/7 service, and facilitate standardized processes. Through scalability and fast communication, AI chatbots contribute to increased efficiency, customer loyalty and customer satisfaction.

white paper

7 use cases for virtual assistants, especially in the energy sector, and how they can help as a self-service solution.

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Get to know the chatbot platform in a non-binding conversation and receive numerous practical insights for your project.

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Using concrete examples, you will learn how AI chatbots can be used efficiently in the energy industry.

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Efficient customer communication for energy providers: Use the Conversational AI platform BOTfriends X to automate your customer communication and offer an intelligent service.

The bot can perform tasks such as meter reading.

Easily report the meter reading

How do I read the meter correctly? Where is the form again? - These questions are now a thing of the past. The chatbot guides your customers through the process. And the lazy ones simply send in a picture instead of typing in the meter reading.

Transmit meter readings

Product advice even after hours

Would your customers also like to be advised outside opening hours? No problem! A chatbot is available 24/7 to help your customers find the right product and the right tariff.

Offer service around the clock
The bot is available 24/7, even outside opening hours.
Chatbots help with standard queries such as changing the budget billing rate

Quickly adjust the discount?

Not every request requires contact with employees. With a chatbot, you offer your customers a self-service solution with which they can make simple changes themselves very quickly.

Automate processes via chatbot

"I have a question about my bill..."

Change to another tariff? Change the budget billing? Your customers can even report their meter reading via a chatbot. It guides them through the entire process and simultaneously enters the necessary information into the system.

Answer queries automatically
The bot answers your questions quickly and at any time.

Omnichannel customer service made easy

Chatbots can be used in different channels at the same time. And if a customer switches from the website to a messenger channel, the chatbot can simply pick up the conversation again.

Provide multilingual support

Features that make the difference

Provide 24/7 support

Chatbots answer your customers' questions immediately and 24/7, even outside of service hours.

Relieve employees

Rely on scalable AI assistants to handle numerous queries simultaneously.

Human Handover

If chatbots do not have an answer, users can be forwarded to real employees.

No Code

With BOTfriends X, even non-developers can build and operate chatbots without much effort and prior knowledge.

AI & Machine Learning

Machine learning and clustering help to improve your chatbot and adapt it to customer needs.

Ready Templates

Use our templates to save time. Developed by our experts with over 5 years of Conversational AI experience.

"With "Karl", we are pleased to make another digital trend tangible and usable for our customers. Our chatbot optimally complements our existing online channels and offers our customers the opportunity to get answers to questions about Süwag or their energy product around the clock. In addition, we are proud to provide our customers with Karl, a virtual assistant who perfectly supports them in communicating their meter reading and can even help them find the right tariff."

Süwag Benjamin Ritter

Benjamin Ritter
Digital Marketing Officer,
Süwag Vertrieb AG & Co. KG

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BOTfriends Consulting for the use of Artificial Intelligence and Chatbots

Who are the BOTfriends?

BOTfriends designs and develops successful chat and voicebots for a wide range of customers. Years of experience meets individual consulting and an intuitive Conversational AI platform that greatly simplifies the creation and maintenance of bots for you. We are your professional implementation partner.


Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.

Integrate systems with chatbots

Your strategy conversation with AI experts

There are many possible uses for chatbots in the energy industry. But which use case fits best in your company and can relieve your employees the most?

BOTfriends Contact
  • Specific AI recommendations for action.
  • Information about required internal resources & costs
  • Non-binding & Competent
  • Easy integration into your systems