Conversational AI PlatformBOTfriends X

Build, optimize and scale your voice and chatbots on one platform

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Employees work with Conversational AI

Conversational AI PlatformBOTfriends X

Employees work with Conversational AI

Build, optimize and scale your voice and chatbots on one platform

Easily create voice bots and chatbots

Intuitive user interface

Build new chatbots and voice assistants quickly and easily without code.

Apply ready to use templates

Choose from numerous ready-made use cases to build a complete system in the shortest possible time.

Keep optimising your voice and chatbots

Train your bot

Assign the right answers to unknown questions with just a few clicks. That's how your bot gets better every day.

Feed your bot with new content

With our Intent Management you can independently add new questions and answers.

Keep optimising your voice and chatbots

A chatbot is trained with new content

Train your bot

Assign the right answers to unknown questions with just a few clicks. That's how your bot gets better every day.

Feed your bot with new content

With our Intent Management you can independently add new questions and answers.

Save time with Machine Learning

BOTfriends X automatically suggests new content for your voice and chatbots

Our platform automatically analyses incoming enquiries for you, filters out unanswered questions and sorts them into similar topics. This way, you know immediately what your users are most interested in.

And best of all, you can use them directly as new content for your voice or chatbots. This saves you a lot of work and resources.

Chatbot messages are sorted with artificial intelligence

Better safe than sorry with our automated tests

Chatbot conversations are tested automatically

Test new features before release

Have you ever faced this problem? Your bot is live, but you're not sure whether all the functions of your bot are running smoothly?

With BOTfriends X you can save as many sample conversations as you like and test them automatically at a desired time interval.

Of course, you can also test all recorded conversations manually, for example before a new release.

Make data-backed decisions

Measure

BOTfriends X creates automated reports for you so you know what your users are doing, when, where and how.

Analyse data

Analyse

Analyse how your users engage with your voice or chatbot. Find out what they are interested in and what they are looking for.

Gears

Optimise

Based on this data, you can then decide how to optimise your voice or chatbot.

Let man and machine work together

A chatbot passes on a conversation to a member of staff.

Forward conversations to real staff

With the Human Handover Tool, your bot can forward users to a real employee. For example, if they don't know the answer or the user asks for it directly.

Intervene in ongoing conversations when necessary

With human handover, staff can monitor ongoing conversations and take over if necessary. This ensures that your users are always satisfied.

Scale Conversational AI across your organisation

A chatbot has various tasks

Expand your bot's skill set

Add more use cases to your bot without much effort. Or use it on several channels at the same time, for example on your website and via WhatsApp.

Multiple voice and chatbots

Grow your bot team

With BOTfriends X, you can add more voices or chatbots for your business at any time. And manage and maintain them all in one place.

Employees work in a team

Team up - and move faster

BOTfriends X allows you to work on your voice and chatbots in a team. Via personalised access, your team members only see what is important to them.

Numerous companies already rely on BOTfriends X

Numerous companies already rely on BOTfriends X

Data protection seal

Of course, our voice and chatbots are data protection compliant

Of course, our voice and chatbots are data protection compliant

Data protection seal

Hosting in the EU

All the components and integrations we choose are hosted in the EU. So your data stays in the EU.

DSGVO compliant

You conclude a contract for commissioned data processing (ADV/DPA) with us in accordance with the DSGVO.

Compliant for every user

You can display a privacy policy to every user if you wish. Directly with the first message. You can use our sample privacy policy.

Choose the services and integrations that are best for your business

With BOTfriends X, you can freely choose which integrations, services and third-party tools you want to use. And exchange them again at any time. For example:

Choose the services and integrations that are best for your business

With BOTfriends X, you can freely choose which integrations, services and third-party tools you want to use. And exchange them again at any time. For example:

Software provider
The BOTfriends Solution Team

Benefit from personal customer service

Our Solutions team supports you from day one - from development to go-live and scaling across the business.

Learn more

Benefit from personal customer service

The BOTfriends Solution Team

Our Solutions team supports you from day one - from development to go-live and scaling across the business.

Want to know more or get a demo of BOTfriends X? Get in touch with us!

Want to know more or get a demo of BOTfriends X? Get in touch with us!