Conversational AI Platform
BOTfriends X
Build, optimise and scale your chatbots and voice assistants on one platform
Conversational AI PlatformBOTfriends X
Build, optimise and scale your voice and chatbots on one platform.
Create uncomplicated voice and chatbots
Intuitive user interface
Build new chatbots and voice assistants quickly and easily without code.
Apply ready to use templates
Choose from numerous ready-made use cases to build a complete system in the shortest possible time.
Keep optimising your voice and chatbots
Train your bot
Assign the right answers to unknown questions with just a few clicks. That's how your bot gets better every day.
Feed your bot with new content
With our Intent Management you can independently add new questions and answers.
Keep optimising your voice and chatbots
Train your bot
Assign the right answers to unknown questions with just a few clicks. That's how your bot gets better every day.
Feed your bot with new content
With our Intent Management you can independently add new questions and answers.
Save time with Machine Learning
BOTfriends X automatically suggests new content for your voice and chatbots
Our platform automatically analyses incoming enquiries for you, filters out unanswered questions and sorts them into similar topics. This way, you know immediately what your users are most interested in.
And best of all, you can use them directly as new content for your voice or chatbots. This saves you a lot of work and resources.
Play it safe with automated tests
Test new features before release
Have you ever faced this problem? Your bot is live, but you're not sure whether all the functions of your bot are running smoothly?
With BOTfriends X you can save as many sample conversations as you like and test them automatically at a desired time interval.
Of course, you can also test all recorded conversations manually, for example before a new release.
Make data-backed decisions
Measure
BOTfriends X creates automated reports for you so you know what your users are doing, when, where and how.
Analyse
Analyse how your users engage with your voice or chatbot. Find out what they are interested in and what they are looking for.
Optimise
Based on this data, you can then decide how to optimise your voice or chatbot.
Let man and machine work together
Forward conversations to real staff
With the Human Handover Tool, your bot can forward users to a real employee. For example, if they don't know the answer or the user asks for it directly.
Intervene in ongoing conversations when necessary
With human handover, staff can monitor ongoing conversations and take over if necessary. This ensures that your users are always satisfied.
Scale Conversational AI across your organisation
Expand your bot's skill set
Add more use cases to your bot without much effort. Or use it on several channels at the same time, for example on your website and via WhatsApp.
Team up - and move faster
BOTfriends X allows you to work on your voice and chatbots in a team. Via personalised access, your team members only see what is important to them.
Grow your bot team
With BOTfriends X, you can add more voice or chatbots for your business at any time. And manage and maintain them all in one place.
Numerous companies are already building on BOTfriends X:
Chatbot Thies has answers to 1300 travel-related topics
Chatbot Karl transmits the new meter reading of energy customers
Chatbot Luisa advises electricity customers and provides information on the Stadtwerke's mobility offers
Numerous companies are already building on BOTfriends X:
Of course, our chatbots and voice assistants are data protection compliant
Of course, our voice and chatbots are data protection compliant
Hosting in the EU
All the components and integrations we choose are hosted in the EU. So your data stays in the EU.
DSGVO compliant
You conclude a contract for commissioned data processing (ADV/DPA) with us in accordance with the DSGVO.
Compliant for every user
You can display a privacy policy to every user if you wish. Directly with the first message. You can use our sample privacy policy.
Choose the services and integrations that are best for your business
With BOTfriends X, you can freely choose which integrations, services and third-party tools you want to use. And exchange them again at any time. For example:
Choose the services and integrations that are best for your business
With BOTfriends X, you can freely choose which integrations, services and third-party tools you want to use. And exchange them again at any time. For example:
Benefit from personal customer service
Our solutions team supports you from day one - from development to go-live to scaling across the enterprise.
Benefit from personal customer service
Our solutions team supports you from day one - from development to go-live to scaling across the enterprise.