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Whitepaper: The acceptance of chatbotsWhitepapers & e-books on AI agents, automation and conversational AI
Our carefully crafted whitepapers and e-books provide in-depth insights into the latest developments and best practices in AI agent technology. Discover how AI in customer service not only processes requests faster and more efficiently, but also creates a personalized customer experience.
AI Persona Guide
Learn how to build a consistent AI persona and create intelligent AI agents that authentically represent your brand.
Prompting Guide for Agentic AI
Learn from our experts how to write effective prompts for AI agents using best practices and examples.
Municipal utilities study 2026
In an exciting industry benchmark, we examine the customer service of more than 400 German municipal utilities and highlight differences in customer expectations and potential for efficiency improvements.
Modern AI agent building
Learn how to create intelligent, efficient and cost-saving customer service through a synergy of Static and Agentic Dialog.
Tourism customer service in turbulent times
Master the current customer service challenges of the tourism and hospitality industry.
The acceptance of chatbots
Do your customers really want to talk to chatbots? Learn about the adoption rate of digital agents.
Virtual assistants in customer service
Learn how chatbots can be used in customer service in tourism, energy and B2B.
Chatbots in the Energy Industry
Learn how ESWE, enviaM and Süwag use their chatbots and get 7 use cases specifically for the energy industry + a detailed case study.