Privacy Statement  

We manage our web sites in accordance with the principles set out below:

We undertake to comply with statutory data protection regulations and endeavour always to take into account the principles of data avoidance and data minimisation.

1. Name and address of the data controller and the data protection officer

a) Controller

The controller, within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the Member States, as well as other statutory data protection regulations, is:

BOTfriends GmbH

Eichhornstraße 28

97070 Würzburg, Germany

Germany

Tel.: +49 931 80474739

E-mail: [email protected]

Website: www.botfriends.de

 

b) The Data Protection Officer

You can reach the data protection officer at:

SiDIT GmbH, Langgasse 20, 97261 Güntersleben, [email protected]

2. definitions of terms

We have designed our privacy policy according to the principles of clarity and transparency. However, if there are any ambiguities regarding the use of various terms, the relevant definitions can be found here can be viewed here.

3. legal basis for the processing of personal data

We only process your personal data such as your surname and first name, your e-mail address and IP address etc. if there is a legal basis for this. In particular, the following rules can be considered under the basic data protection regulation:

• Art. 6(1)(a) GDPR: The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
• Art. 6(1) (b) GDPR: Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
• Art. 6(1) (c) GDPR: Processing is necessary for compliance with a legal obligation to which the controller is subject
• Art. 6 (1)(d) GDPR: Processing is necessary in order to protect the vital interests of the data subject or of another natural person
• Art. 6(1)(e) GDPR: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
• Art. 6(1)(f) GDPR: Processing is necessary for the purpose of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.  

However, we will always inform you at the appropriate points in this Privacy Statement of the legal basis on which your personal data are being processed.

 

4. disclosure of personal data

Where personal data are disclosed, processing is also carried out within the meaning of section 3, above. At this point, however, we would like to inform you separately about disclosure of data to third parties. The protection of your personal data is particularly important to us. For this reason, we are especially careful when disclosing your data to third parties.  

Data is only disclosed to third parties if there is a legal basis for the processing. For example, we disclose personal data to persons or companies acting as processors on our behalf, pursuant to Art. 28 GDPR. A processor is anyone who processes personal data on our behalf, in particular under our instruction and control.  

In accordance with the requirements of the GDPR, we conclude a contract with each of our processors in order to ensure that they comply with data protection regulations, thus providing comprehensive protection for your data.  

 

5. storage period and deletion

We will erase your personal data once those data are no longer necessary for the purposes for which they were collected or otherwise processed, and where the processing is not necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defence of legal claims.

6. SSL encryption

This website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the website operator. as the website operator, uses SSL encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data that you transmit to us cannot be read by third parties.

7. cookies

We use cookies on our website. Cookies are small data packets created automatically by your browser and stored on your client device when you visit our website. These cookies are used to store information about the client device being used.  

When cookies are used, a distinction is made between technically necessary cookies and “other” cookies. Cookies are said to be technically necessary if they are essential for providing an information society service which you have expressly requested.

a) Sessions cookies

In order to make the use of our services more convenient for you, we use what are known as session cookies (e.g. language and font selection, shopping basket, etc.). These session cookies come under the category of technically necessary cookies and are automatically deleted after you have left our site. The legal basis for the cookies derives from Art. 6(1)(c) GDPR, a legal permission.

b) Other cookies

Other cookies include cookies for statistical, analysis, marketing and retargeting purposes.  

We use these cookies either based on a justified interest in accordance with Art. 6 (1) (f) DSGVO to improve and optimize our offers or with your consent in accordance with Art. 6 (1) (a) DSGVO.  

If we use cookies based on legitimate interest, you can object to their further use in the future at any time.

You can revoke your consent for the use of cookies at any time. 

You can withdraw your consent to the use of cookies at any time. We would like to inform you that the revocation of your consent does not affect the legality of the processing that has taken place on the basis of your consent until the revocation.

To do this, you can either edit your cookie settings on our website, deactivate the use of cookies in your browser settings (whereby this may also restrict the functionality of the online offer) or set an opt-out for the relevant service in individual cases.

You can also object to the use of cookies for marketing purposes via the EU website http://www.youronlinechoices.com/ or generally at http://optout.aboutads.info declare your objection.

We will point out the legal basis on which this data is processed for the respective services within the data protection declaration.

 

Change cookie settings

8. collection and storage of personal data as well as their type and purpose of use

a) When visiting the website

When you access our website, information is automatically sent to our web server by the browser being used on your client device. This information is stored temporarily in what is known as a log file. The following information is recorded without any action on your part and stored until it is automatically erased:  

• IP address of the requesting computer 
• the date and time of access,  
• the name and URL of the requested file,  
• the website from which the site is accessed (referrer URL),
• the browser used, and if applicable, your computer’s operating system and the name of your access provider.

We process the above-mentioned data for the following purposes:  

• to ensure the connection to the website is established smoothly,
• to ensure that our website is convenient to use,  
• for evaluation of system security and stability, and  
• Error analysis
• for other administrative purposes. 

Data which permit you to be identified as an individual, such as the IP address, will be erased after 7 days at the latest. Any data we store beyond this period will be pseudonymised, so that they can no longer be associated with you.

The legal basis for the data processing is Art. 6(1)(f) GDPR. Our legitimate interest derives from the data collection purposes listed above. Under no circumstances do we use the data collected for the purpose of identifying you as an individual. 

b) Newsletter

Newsletter content and registration data

We will only send you a newsletter if you have ordered this from us and provided your consent in accordance with Art. 6 (1) (a) GDPR. The contents of the newsletter are specifically described during registration. To register for a newsletter, it is sufficient to give your e-mail address. If you choose to provide additional data, such as your name and/or sex, these will be used solely to personalise the newsletter we send you.

Double opt-in and logging

For security reasons, we use the double opt-in procedure to register for our newsletter so that no one can register with other people's e-mail addresses. Therefore, after you have registered for our newsletter, you will first receive an e-mail asking you to confirm your registration. Only with the confirmation of the registration it becomes effective.

Furthermore, your registration for the newsletter will be logged. The logging includes the storage of the registration and confirmation time, your specified data and your IP address. If you make changes to your data, these changes will also be logged.  

Withdrawal of consent

If you no longer wish to receive our newsletter, you can revoke your consent at any time for the future. To do so, you can click on the unsubscribe link at the end of each newsletter or send us an email to the following email address: [email protected]

The withdrawal of consent does not affect the lawfulness of processing carried out based on consent before its withdrawal.

Use of Hubspot

Registration takes place with the help of the newsletter service "HubSpot", which is offered by HubSpot Inc (25 First Street, Cambridge, MA 02141 USA).

The e-mail addresses of our interested parties and also their further data described in the context of these notes are stored on HubSpot's servers in the USA. HubSpot uses this information to send and evaluate the participation links on our behalf. Furthermore, according to its own information, HubSpot may use this data to optimize or improve its own services, e.g., to technically optimize the dispatch and display of the invitation or for economic purposes to determine from which countries the recipients come. However, HubSpot does not use the data of our prospects to write to them itself or to pass it on to third parties.

We have concluded the standard contractual clause with HubSpot. HubSpot does not obtain the right to pass on your data.

You can find HubSpot's privacy policy here.

The use of the HubSpot service is based on our legitimate interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. We are interested in the use of a user-friendly and secure ticketing system that serves our business interests and meets the expectations of users..

c) Contact form / e-mail contact

We provide a form on our website so that you have the possibility to contact us at any time, make a demo request for our products or a partnership request. In addition, we offer request forms so that you have the opportunity to download content such as white capers or web goods and order white papers. To use the forms, you must provide a name for a personal salutation and a valid email address to contact us so that we know who the request is from and can process it.  

If you send us enquiries via a form, the information you provide in the enquiry form, including the contact details you enter there and your IP address, will be processed in accordance with Art. 6 Para. 1 Sentence 1 lit. b and f DSGVO for the purpose of carrying out pre-contractual measures in response to your enquiry or for the exercise of our legitimate interest, namely the performance of our business activities. to carry out pre-contractual measures in response to your enquiry or to safeguard our legitimate interest, namely to carry out our business activities..

You are also welcome to send us an e-mail using the e-mail address provided on our website. In this case, we will store and process your e-mail address and the data you provide in the e-mail, pursuant to Art. 6(1)(1)(b) and (f) GDPR, in order to process your message.

The enquiries as well as the associated data will be deleted at the latest 3 months after receipt at the latest, unless they are required for a further contractual relationship.

d) Demo request

We provide forms on our website that allow you to request a demo version. 

If you contact us via the form, your details from the enquiry form, including the contact details you provide there, as well as your IP address, will be processed in accordance with Art. 6 para. 1 p. 1 lit. b and f DSGVO for the purpose of to carry out pre-contractual measures in response to your enquiry or to safeguard our legitimate interest, i.e. to carry out our business activities..

The inquiries as well as the associated data will be deleted no later than 3 months after receipt, unless they are required for a further contractual relationship. 

e) Crash Course

We provide forms on our website that give you the opportunity to sign up for a crash course. 

If you contact us via the form, your details from the enquiry form, including the contact details you provide there, as well as your IP address, will be used in accordance with Art. 6 para. 1 p. 1 lit. b and f DSGVO to implementation of pre-contractual measures, which are carried out in response to your enquiry or for the exercise of our legitimate interest, namely to carry out our business activities..

The inquiries as well as the associated data will be deleted no later than 3 months after receipt, unless they are required for a further contractual relationship. 

f) Blog

If you would like to comment on a blog post, your first and last name as well as your email address will be collected and stored. The legal basis here results from Art. 6 para. 1 p. 1 lit. f DSGVO for the exercise of legitimate interests, as the storage of this data is necessary for our security, as we can be prosecuted for unlawful content on our website..

Other visitors to our website will see your first and last name as the author of your comment, as well as possibly the date and time of your comment.

9. analysis and tracking tools

On our website, we use the analysis and tracking tools listed below. The purpose of these is to ensure ongoing optimisation of our website and to tailor it to the needs of customers.

We use these tools on the basis of the consent you have given us in accordance with Art. 6 (1) (a) GDPR. You can withdraw your consent at any time by changing the cookie settings. Processing up to the revocation remains lawful.  

The respective data processing purposes and data categories can be found in the corresponding tools. Please note that we have no influence on whether and to what extent the service providers carry out further data processing.

a) Google Analytics

On our website we use Google Analytics (https://www.google.de/ intl/de/about/), a web analytics service from Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, hereafter „Google“).  

Google uses cookies in this context (see para 8). Information about your use of this website that is generated by the cookie such as

• Name and version of the browser used
• Operating system of your computer
• the website from which the site is accessed (referrer URL),
• IP address of the requesting computer
• Time of the server request

Is normally transferred to a Google server in the United States and stored there.

However, because we have activated anonymisation on our website, Google performs prior truncation of your IP address within European Union Member States or other signatory states of the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be transferred to a Google server in the USA and truncated there.

Google will use this information on our behalf for the purpose of evaluating your use of the website, in order to reports on website activity and to provide other services relating to website and internet usage to us. The IP address transferred by your browser via Google Analytics will not be combined with other Google data.

Please click here for an overview of Google's privacy policy.

b) Google Remarketing

We use Google Analytics’ remarketing feature to target advertising campaigns (including Google AdWords campaigns) to users who visit our website.

Remarketing presents ads to you which are relevant to you when you visit other websites associated with the Google Display Network, based on information you have accessed during your previous visits to our website.

The DoubleClick cookie enables Google (as well as us and other external advertisers) to target advertising to you that matches your interests, based on your previous visits to our website and/or to other websites. That advertising may be displayed on Google’s websites or on the websites of other Google Display Network operators. We also use the Google Analytics advertising features to analyse the effectiveness of our own advertising campaigns.

If you have given consent via your Google account to Google’s association of your web and app browsing with your Google account and to Google’s use of information from your Google account to personalise ads, Google will use your data in combination with Google Analytics to create audience lists for cross-device remarketing. For this purpose, Google Analytics will first collect Google-authenticated IDs associated with your Google account for you as a user on our website. Subsequently Google Analytics will temporarily associate these IDs with Google Analytics data in order to optimise our audiences.

Please click here for an overview of Google's privacy policy.

c) Google Ads

We use Google Ads, an online advertising programme from Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), on our website.). Conversion tracking is also used in this process. With this tool, Google Ads sets a cookie on your end device when you come to our website via a Google ad.

The cookie is no longer valid after 30 days. It does not serve any personal traceability. If you visit our website as a user and the cookie is still working, it will be recognisable to us together with Google that you have clicked on the corresponding ad and were redirected to our page. A different cookie is assigned to each Google Ads customer. Cookies are thus not traceable via the websites of the Ads customers.

The cookie will expire after 30 days. The cookie does not create any personal traceability. If you visit our website as a user and the cookie is still working, we and Google will recognise that you clicked on the ad and were redirected to our site. Each Google Ads customer is assigned a different cookie. Cookies are thus not traceable via the websites of the advertisers.

The data obtained using conversion cookies is used to generate conversion statistics for Ads customers. From these statistics, as an Ads customer, we can see the total number of users who reacted to our ad and were redirected to a website with a conversion tracking tag. We do not receive any information by this process which could be used to personally identify you as a user.  

You can find out more about Google's privacy policy at http://www.google.de/policies/privacy/.

d) Google Ad Sense

We use the Google AdSense service on our website from Google cGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.). for the integration of advertisements.

Google AdSense uses cookies. These are files stored on the end device that enable Google to analyse data on your use of our website. Google AdSense also uses web beacons, invisible graphics that enable Google to analyse clicks on our website, the traffic on the site and similar information.

The information received via cookies and web beacons, your IP address and the delivery of advertising formats, are transferred to a Google server located in the USA and stored there. Google may forward this collected information to third parties where this is required by law or where Google has commissioned third parties to process data on its behalf. However, Google will not combine your IP address with the other stored data.

More details of Google’s Privacy Policy are available at

http://www.google.de/policies/privacy/.

e) Facebook Conversion Pixel

We use the “Conversion Pixel” (visitor behaviour tracking pixel) from Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. When this pixel is accessed from your browser, Facebook can detect whether a Facebook advert was successful; for example, whether it resulted in an online purchase.

We only receive statistical data from Facebook for this purpose without any reference to a specific person. This allows us to record the effectiveness of the Facebook ads for statistical and market research purposes. In particular, if you are registered with Facebook, we refer you to their data protection information. https://www.facebook.com/about/privacy/.

You have the opportunity to join us on Facebook at https://www.facebook.com/settings?tab=ads to change your settings or you can click here if you wish to revoke your consent to the conversion pixel.

f) LinkedIn Conversion Tracking

We use the conversion tracking function of LinkedIn on our website. This enables us to target you with advertisements following a visit to our website. In addition, LinkedIn provides reporting that shows how successful our advertisements are and how users generally interact with our site. If you have logged in via LinkedIn before visiting our site, this will be recognized as part of the conversion tracking and you will be associated with your LinkedIn account as a visitor to our site.

 

You can find more information in LinkedIn's privacy policy: 

https://www.linkedin.com/legal/privacy-policy?_l=de_DE

In addition, you have the option to unsubscribe from interest-based advertising via LinkedIn. This is possible via the following link: 

https://www.linkedin.com/psettings/enhanced-advertising

g) Use of Google reCAPTCHA

We use the reCAPTCHA service of Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) on our websites for our contact form.)We use this service to distinguish between human input and automated, abusive, machine processing. We have a legitimate interest in protecting our website from automated spying and SPAM.

When queried by the reCAPTCHA service, both your IP address and any other data required by Google for the reCAPTCHA service are forwarded to Google and processed there.

You must accept Google's terms of use when using reCAPTCHA. There is a separate field for this purpose. We have activated IP anonymization on this website so that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On our behalf, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other data from Google. The deviating data protection provisions of the Google company apply to this data.

For more information on Google's privacy policy, please visit: https://www.google.com/intl/de/policies/privacy/.

h) Usercentrics

i) Hubspot

We use the services of "HubSpot", which is operated by HubSpot Inc. (25 First Street, Cambridge, MA 02141 USA).

….

We have concluded the standard contractual clauses with HubSpot. HubSpot does not obtain the right to share your data.

You can find HubSpot's privacy policy here.

10. video embedding

YouTube

Our website uses the YouTube plugin, which is operated by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).

If you activate the YouTube plugin during your visit, a connection to the YouTube servers is established and the YouTube server is informed which of our pages you have visited. This allows YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your member account before visiting our website.

For more information on the handling of user data, please refer to YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

The legal basis results from the consent granted by you according to Art. 6 (1) (a) GDPR. You can revoke your consent at any time by changing the cookie setting on our website.

In addition, we embed videos from YouTube, which is operated by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), into our website as part of iFrame. As part of the embedding of the videos, we have activated YouTube's extended data protection mode.

 

If you play a YouTube video during your visit, a connection is established to YouTube's servers and the YouTube server is informed which of our pages you have visited. This allows YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your member account before visiting our website. In addition, YouTube sets various cookies when starting the service in order, according to its own information, to improve their offered services and to prevent misuse.   

For further information on the handling of user data and the cookies set, please refer to YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

The legal basis results from the consent granted by you according to Art. 6 (1) (a) GDPR. You can revoke your consent at any time by changing the cookie setting on our website.

11. rights of the data subject

You have the following rights:

a) Right of access

You have the following rights:

Pursuant to Art. 15 GDPR, you shall have the right to request information about your personal data being processed by us. This right of access includes the following information:

• the processing purposes
• the categories of personal data
• the recipients or categories of recipients to whom your information has been or will be disclosed
• the planned storage period or at least the criteria for determining the storage period
• the existence of a right to rectification, erasure, limitation of processing or opposition
• the existence of a right of appeal to a supervisory authority
• the origin of your personal data, if not collected by us

the existence of automated decision making, including profiling and, where appropriate, meaningful information on its details

b) Correction

In accordance with Art. 16 DSGVO, you have the right to have incorrect or incomplete stored personal data corrected by us without delay.

c) Deletion

In accordance with Art. 17 GDPR, you shall have the right to obtain from us without undue delay the erasure of your personal data stored by us, unless further processing is required for one of the following reasons:

• the personal data are still necessary for the purposes for which they were collected or otherwise processed;
• to exercise the right of freedom of expression and information;
• for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89(1) GDPR, to the extent that the right referenced in a) is likely to render impossible or seriously impair the achievement of the objectives of that data processing, or
• for the establishment, exercise or defence of legal claims.

(d) restriction of processing

Pursuant to Art. 18 GDPR, you may request the restriction of processing of your personal data, for one of the following reasons:

• You contest the accuracy of your personal data.  
• The processing is unlawful, and you oppose the erasure of your personal data.
• We no longer require the personal data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims.
• You object to processing pursuant to Art. 21(1) GDPR.

 

e) Information

If you request the correction or deletion of your personal data or a restriction of processing in accordance with Art. 16, Art. 17 para. 1 and Art. 18 DSGVO, we will communicate this to all recipients to whom your personal data have been disclosed, unless this proves impossible or involves a disproportionate effort. You can request that we inform you of these recipients.

 

f) Transmission

You shall have the right to obtain the personal data which you have provided to us in a structured, commonly used and machine-readable format.

You also have the right to request the transfer of this data to a third party, provided that the processing was carried out with the aid of automated procedures and is based on consent according to Art. 6 Para. 1 p. 1 lit. a or Art. 9 Para. 2 lit. a or on a contract in accordance with Art. 6 (1) sentence 1 lit. b DSGVO.

 

g) Revocation

Pursuant to Art. 7(3) GDPR, you shall have the right at any time to withdraw consent you have previously granted to us. The withdrawal of consent shall not affect the lawfulness of processing carried out based on consent before its withdrawal. We may not carry out any further processing based on your consent, once you have withdrawn it.

 

h) Complaint

Pursuant to Art. 77 GDPR, you shall have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data is contrary to the GDPR.

 

i) Contradiction

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, insofar as there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which will be implemented by us without specifying the particular situation. If you would like to make use of your right of revocation or objection, it is sufficient to send an e-mail to: [email protected]

 

j) Automated decision in individual cases including profiling

You shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This right shall not apply if the decision:

 

1. is necessary for entering into, or for the performance of, a contract between you and us,
2. is authorised by Union or Member State law to which we are subject, and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
3. is based on your explicit consent.

 

However, such decisions shall not be based on special categories of personal data referred to in Art. 9(1) GDPR, unless Art. 9(2)(a) or (g) GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place.

In the cases referred to in a) and c), we shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, including at least the right to obtain human intervention on our part, to express your point of view, and to contest the decision.

12. amendment of the privacy policy

If we amend the Privacy Statement, this will be indicated on the homepage.

Status: 04.08.2022