For SMEs to enterprises: scaling without complexity

The chatbot platformfor smart customer service

Revolutionize your customer service with AI-driven chatbots.
With 24/7 availability, intelligent responses and fully automated conversations.

Check Icon No dedicated IT team required
EU Icon GDPR-compliant & hosted in the EU
Germany Icon Made in Germany
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AI Agent Header

The chatbot platform for AI service agents

Use the BOTfriends platform to develop AI service agents that solve even the
the most difficult customer issues and increase your business success at the same time.

AI Knowledge Base

The AI Knowledge Base allows you to add new resources, update existing content and extend your AI Service Agents with websites, articles, help center content or documents.

AI Knowledge Base

Intuitive & safe

Thanks to our flexible no-code builder, BOTfriends makes the creation of AI service agents intuitive and accessible. It goes without saying that the platform meets the highest security standards and legal requirements.

Intuitive & safe

Flexibly scalable

Regardless of whether you want to open up another channel, integrate your service agents into the telephone system or map complex AI workflows. We grow with you.

Flexibly scalable

The solution: BOTfriends Conversational AI platform

 A central AI agent platform that makes enterprise functions accessible.
Thanks to ready-made AI agents and system integrations, you can implement your automation quickly and efficiently. Record a noticeable reduction in ticket volume and faster processing of complex requests in the first 4 weeks.

Features of the chatbot platform

AI Knowledge Base

Our AI Knowledge Base combines all content from websites, help centers and internal documents into a unified source of knowledge that can be accessed not only by chatbots, but also by phonebots and other AI agents. This creates seamless, company-wide automation, allowing you to train your bot just as effortlessly as you would explain something to a human colleague.

  • Central knowledge management: collect, update and manage all content in one platform
  • Automated content refresh: changes to websites, articles and FAQs are automatically applied
  • Easy maintenance: Quickly add new data sources without in-depth expertise or major project effort
Create your AI knowledge base now
AI Knowledge Base
Intuitive drag & drop

Intuitive drag & drop editor

Our intuitive drag & drop editor allows you to create AI agents such as chatbots and phonebots without writing a single line of code. You can keep an eye on all processes and test your bot directly in the preview before it goes live.

  • No code: Simply create your AI agents with a click of the mouse, without any development knowledge.
  • Live testing: Check every step before customers interact with your bots.
  • Omnichannel capability: Automate both chat and phone channels in the same interface.
  • Flexible modules: Combine AI functions, data queries, interfaces and personalized responses as you wish.
Seamlessly connect systems
Synchronization with your data

Synchronization with your data

All common tools and data sources can be connected with just a few clicks and without any programming knowledge, so that your AI agent always has access to the right information and all processes are automated smoothly.

AI workflows

Automated AI workflows

Our AI workflows orchestrate complex processes by connecting different systems and data sources. This allows you to partially or fully automate processes such as returns, contract renewals or customer inquiries - right through to dark processing, where no manual intervention is required.

Quick start thanks to templates

Quick start thanks to templates

Our specially developed templates ensure a smooth start: ready-made plug-and-play interfaces, pre-modulated dialogs and tried-and-tested best practices ensure that you can go live in no time at all - without lengthy setup processes or in-depth specialist knowledge.

Support on every channel & every language

Support on every channel & every language

Our platform enables seamless support across all channels - whether chat, telephone or social media - in over 147 languages. This means that customers around the world receive fast and reliable answers without language barriers.

Human Handover

Human Handover

Some issues require direct contact with the service team. If required, the ongoing chat, including all conversation content, can be transferred to a live agent. This keeps the conversation flowing seamlessly for your customers, while you retain control over when a handover takes place and what happens if no agent is available.

Customizable chat widget

Customizable chat widget

Our chat widget can be perfectly adapted to your company's corporate design - from colors and logo to fonts and style. This keeps the look and feel of your brand consistent while your customers interact with the AI agent directly on your website or app.

Chatbots from our customers

Chatbot example scooter

The AI Service Agent supports customers with issues such as complaints and automatically arranges consultation appointments.

Test live
Chatbot example Blackroll

The AI Service Agent advises customers on products and guides them through various processes such as complaints or refunds.

Test live
Chatbot example MVG

The MVG chatbot provides customers with quick information on topics such as connections, tickets or current issues.

Test live
★ ★ ★ ★ ★
We solve many technical queries about our products. Furthermore, we provide drawings and pictures for many technical problems, which contribute to a better understanding.
Mario - Grauthoff
★ ★ ★ ★ ★
The chatbot supports both us and our customers. This allows our service agents to concentrate on the really tricky issues, while the customer gets the information they need quickly and easily via the chatbot.
Neele - vTours GmbH
★ ★ ★ ★ ★
Thanks to real-time language recognition, we can offer our customers with a migration background an intuitive system for obtaining information and interacting with the administration.
Lars - City of Krefeld
★ ★ ★ ★ ★
We offer 24/7 availability and most questions and problems can already be answered or solved. Of course, this also takes the pressure off internal departments.
Martin - Austrian Anadai Bank
★ ★ ★ ★ ★
The customer support was really very good, you always had a contact person who was available to help you with any concerns. Our use case was addressed individually and the options that botfriends could offer us were discussed.
Federica - KMK children's room
★ ★ ★ ★ ★
It was a great collaboration right from the start. The Botfriends team is super competent and always available if you need help. The platform itself is also super intuitive and has a lot to offer.
Nina - BLACKROLL AG
★ ★ ★ ★ ★
Thanks to BOTfriends, simple requests from our customers could be answered automatically without us having to intervene. This has saved us a lot of time in our day-to-day community management work.
Carolin - GEMA
★ ★ ★ ★ ★
Working with Botfriends is really impressive, as their speed of response is always impressive. It's great fun to work with a team that is so committed and efficient.
Laura - Stadtwerke Karlsruhe
★ ★ ★ ★ ★
It was a great collaboration right from the start. The Botfriends team is super competent and always available if you need help. The platform itself is also super intuitive and has a lot to offer.
Nina - BLACKROLL AG
★ ★ ★ ★ ★
The voice/chatbot integrates generative AI, which ensures natural and contextualized conversations, much better than other systems where callers can only press buttons or say keywords. The bot not only answers questions, but also proactively suggests solutions.
Bernd - Mrohs
★ ★ ★ ★ ★
Compared to others in the tender process, BOTFriends was able to stand out due to its fast support. Fast response times and accurate expert understanding of the use case enabled quick live test demos.
Hagen - Tchibo Coffee Service Team
★ ★ ★ ★ ★
The dashboard is easy to understand and use. Previous versions can be loaded in the event of operating errors. If necessary, the Botfriends team is always on hand with help and advice.
Henry

Industries & Use Cases

Customer service

Relieve employees and increase customer satisfaction.

Purchasing

Make your purchasing department smart thanks to artificial intelligence.

HR & Internal Communication

Automate recruiting processes and simplify communication.

Municipal utilities & energy supply companies

Automate processes and offer first-class service around the clock.

Tourism & travel industry

Take care of your customers' entire travel journey - in any language.

E-commerce

Support customers 24/7, increase conversion rate and shopping cart value.

Healthcare

Support patients and relieve your staff.

Public transport & traffic

Offer your passengers up-to-date information and excellent service.

Icon Publishing Chatbots

Publishing & Press

advise subscribers around the clock and automate upselling.

Your strategy meeting with AI chatbot experts

Want to learn how our innovative Conversational AI solutions and chatbots can revolutionize your customer communications? Fill out our contact form and we'll get back to you right away. Let's achieve your goals together.

BOTfriends Contact
  • Concrete AI recommendations for action for your area
  • Information about required internal resources & costs
  • Non-binding & Competent
  • Easy integration into your systems (e.g.: SAP)