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Whitepaper: The acceptance of chatbotsChatbots & voicebots forPress & Publishing
Use our AI Agent platform for flexible and efficient solutions that will delight your readers. Whether delivery complaints, subscription management or vacation notifications - with AI-supported chat and voicebots, you can automate time-consuming processes and offer your readers fast, reliable service on all channels.
Advantages of chatbots and voicebots for press & publishing
Challenges in customer service
Publishers and media companies are facing increasing demands in customer service, as readers expect fast, cross-channel support. The high volume of inquiries, which often concern recurring issues, pushes many service teams to their limits and leaves little time for more complex cases or individual support.
Efficient AI solution in the publishing industry
Publishers and media companies digitize their service processes efficiently and future-proof with BOTfriends. Our AI-supported chat and voice bots handle recurring inquiries automatically. The smart bots are available around the clock, understand complex issues and noticeably reduce the workload on your team. This allows you to create space for high-quality journalism and personal communication where it really counts.
Why you should choose BOTfriends
Increase in customer satisfaction
Your readers receive round-the-clock support thanks to our AI Service Agents. This allows you to resolve any issues quickly and easily, which leads to long-term loyalty.
Scalability for every request volume
Our AI agents scale flexibly with your inquiry volume - from local newspapers to large publishing houses, without any additional personnel costs.
Multilingualism and channel customization
Our AI agents are customizable for different languages and communication channels (web, app, phone). This means the bot is where your readers are.
Cost reduction through automation
Reduction of support costs by relieving customer service and focusing on more complex requests.
Support your readers - around the clock, on every channel and in all languages.
Query delivery status
Where is my newspaper? The AI Service Agent provides immediate information about the current delivery status on request - without the need to call or wait. This creates transparency and reduces unnecessary queries to the service team.
Always up to date in the event of faults
Whether it's outages in the e-paper, technical problems in the app or regional delivery delays: The bot provides information about known disruptions and their expected resolution time - around the clock, up-to-date and relieving for your team.
When the letterbox remains empty
If a delivery fails to arrive, help is needed quickly. The KI Agent accepts delivery complaints directly, documents them correctly and forwards them for further processing - reliably and even outside service hours.
Subscription management directly via bot
Take out a new subscription, change the tariff or adjust the delivery method - with the bot, readers can easily take care of their subscription matters themselves. Intuitive dialogs ensure smooth processes and a positive user experience.
You're on vacation - so is your newspaper
When readers go on vacation, they often want to pause or redirect their newspaper. The bot takes over the vacation planning in an uncomplicated way, saves the desired period and ensures that delivery resumes seamlessly after the break.
Fast integration into existing systems
Integrate AI Agents quickly and easily into your existing CRM and e-commerce systems. Thanks to flexible APIs and intuitive interfaces, you don't need developers to create seamless connections and benefit from the advantages of a centralized solution. This saves you time and resources and optimizes your business processes immediately.
From project start to go-live:We accompany you on your Conversational AI Journey
At BOTfriends, we stand for more than just an intuitive conversational AI platform. To ensure that your vision becomes reality, we are always on hand as your expert advisor, problem solver and partner.
Together we develop your bot concept, the conversational design and support you with our experienced team of developers and success managers during project implementation.
Look forward to an open exchange with other BOTfriends customers, experience reports and best practices during our Office Hour.
Find out more about our process and shape the future of communication with us. We look forward to advising you individually and creating a tailor-made use case for you.
Your strategy meeting with AI experts
Would you like to find out how our innovative AI agent solutions and chatbots can revolutionize your customer communication? Fill out our contact form and we will get back to you as soon as possible. Let's achieve your goals together.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems