What advantages do AI agents offer companies?

AI agents are changing the way companies work - from customer communication to the automation of internal processes. Unlike traditional tools, AI Agents are context-aware, intelligent and proactive. In this article, we show you the key benefits of AI Agents and how your company can benefit measurably and sustainably from our AI Agent platform.

The solution behind our AI Agent platform goes far beyond classic automation: inquiries of all kinds are processed and answered in full in the respective company context and entire process sequences are executed autonomously across systems with the help of our AI workflows.

Our customers at BOTfriends use AI agents to automate repetitive tasks in customer service, sales or internal communication and thus significantly reduce manual effort. At the same time, this significantly reduces the workload of service employees, allowing all resources to be used optimally.

Outstanding customer service is a decisive competitive advantage. A decisive advantage of AI agents is their reliable contextual understanding, which means that every customer receives personalized and context-related answers in real time. AI agents are also available around the clock and across all channels. Customers are therefore not tied to opening hours and are not restricted by waiting times or a high volume of inquiries.

Language barriers are also no longer an issue - thanks to the combination of Generative AI and Multi-Language Feature, our AI Agent platform offers support in over 120 languages. For more complex issues, a human handover to an employee takes place seamlessly. Depending on the individual case, the automation rate of your AI agents can be adjusted to achieve consistently reliable results.

AI agents enable your company to flexibly adapt customer service to changing requirements - without any staffing bottlenecks.

To enable growth without compromising your service quality, additional languages or channels can be opened up for our AI agents with just a few clicks if required. And all centrally on a single platform. Even if the volume of inquiries increases, the service can remain constant and efficient without additional effort or costs.

BOTfriends X is characterized by an intuitive no-code interface that makes it possible to create and manage AI agents without any programming knowledge. Thanks to numerous integrations such as HubSpot, MSTeams, Shopify, Ivalua and many more, our agents can be easily integrated into existing systems such as CRM or ticketing tools. This allows you to avoid manual intermediate steps and ensures that processes are automated across systems and processed faster and with higher quality overall.

Another highlight is our own BOTfriends X API - this allows companies to flexibly control our platform externally, e.g. to connect their own systems, transfer data dynamically or control AI agents directly from existing applications. 

Our platform uses advanced analytics methods to continuously monitor and optimize the performance of AI agents. By analyzing real user interactions and collecting user feedback, companies can help their AI agents to continuously learn and improve response quality. They then react to changing requirements and automatically identify optimization potential, which leads to a constant increase in service quality. 

Explicit knowledge can also be quickly embedded via our AI Knowledge Base so that the AI agents become more precise and helpful with every adaptation.

We are also continuously developing the platform itself: new features, improved interfaces and growing language support ensure that BOTfriends X remains future-proof and meets the increasing demands of the industry.

The BOTfriends AI Agent platform is an investment that pays for itself - often after just a few months. By automating standard requests, you can not only significantly reduce your personnel costs, but also save on processing times. We offer a transparent pricing model with no hidden costs so that companies can calculate their investment accurately.

👉 Find out more about the costs and billing models of AI Agents now