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Whitepaper: The acceptance of chatbotsFor SMEs to enterprises: AI automation without complexity
The conversational AI agent platform for
Customer Service & Contact Center
Automate phone calls, chats and processes more efficiently than ever before.
Without the complexity and costs of classic enterprise solutions.
No dedicated IT team required
GDPR-compliant & hosted in the EU
Made in Germany
Frequent problems in customer service
Many service teams with 5-50 employees struggle daily with high workloads and increased customer expectations
High load on your team
Increased customer expectations and a constant stream of recurring inquiries lead to long queues, rising personnel costs and an overload on the team.
Skills shortage
Due to the difficulty in recruiting staff, existing employees have to fill gaps, which jeopardizes the quality of service.
High investment & know-how
Many AI solutions seem oversized, expensive and complex, which leads to a lack of clarity as to how to get started with automation in a cost-effective way.
The solution: BOTfriends Conversational AI platform
A central AI agent platform that makes enterprise functions accessible.
Thanks to ready-made AI agents and system integrations, you can implement your automation quickly and efficiently. Record a noticeable reduction in ticket volume and faster processing of complex requests in the first 4 weeks.
Call follow-up
The agent automatically summarizes call content, extracts relevant information and creates call logs or follow-up tasks.
Concern recognition
The agent analyzes incoming requests in real time, identifies the request and forwards it to the right department or system.
Appointment booking
The agent automatically coordinates available appointments, suggests suitable time slots and confirms bookings in calendar or booking systems.
Booking change
The agent recognizes change requests, checks alternative availabilities and updates existing bookings in real time.
Forwarding
The agent analyzes the request, identifies the right contact person or department and forwards the process directly, including relevant contextual information.
Status check
The agent retrieves current status information from connected systems and provides the user with immediate updates on orders, deliveries or service requests.
Call follow-up
The agent automatically summarizes call content, extracts relevant information and creates call logs or follow-up tasks.
Concern recognition
The agent analyzes incoming requests in real time, identifies the request and forwards it to the right department or system.
Appointment booking
The agent automatically coordinates available appointments, suggests suitable time slots and confirms bookings in calendar or booking systems.
Booking change
The agent recognizes change requests, checks alternative availabilities and updates existing bookings in real time.
Forwarding
The agent analyzes the request, identifies the right contact person or department and forwards the process directly, including relevant contextual information.
Status check
The agent retrieves current status information from connected systems and provides the user with immediate updates on orders, deliveries or service requests.
In use from SMEs to enterprises - with
with proven success
BOTfriends has many years of experience in the field of conversational AI. They were instrumental in the development of our chatbot, which was recognized by Google with an Innovation Award. They are always able to find scalable solutions for complex challenges. At the same time, they know how to focus on customer needs.
Group Head - Lead Product Owner Artificial Intelligence and Automation
Features of the Conversational AI platform
Controlled processes paired with LLM
Our dialog-based engine ensures clear, defined processes and process-accurate workflows, while the LLM reacts flexibly to natural language. This results in precise, controlled processes with additional intelligence for complex questions - without either system reaching its limits.
GDPR-compliant conversational AI platform
Our platform relies on clear role and user management, is hosted in the EU in compliance with the GDPR and meets the requirements of the EU AI Act. This ensures that your AI Agent project remains secure, legally compliant and efficient at all times.
We are the AI agent platform that offers your customer service enterprise functions without being unnecessarily complex and expensive. Instead of months of integration projects, you can get started in just a few weeks - with voice and chat in a single interface, AI-powered workflows and an experienced Solutions & Success team at your side.
| Criterion | BOTfriends | Other providers |
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| Accessibility |
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| Ready for Enterprise - but without overkill |
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| Time-to-value |
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| Target group & project entry |
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Your strategy meeting with AI experts
- Do you have more than 3,000 monthly service requests?
- Are you looking for an AI solution that is EU AI ACT & GDPR compliant?
- Would you like to reduce costs and increase efficiency?
- Don't have time for long sales pitches?
No problem: send us an inquiry and we will send you a proposal by e-mail on how we can determine your needs together - and how much you need to invest.
Arrange appointment
Frequently asked questions about the Conversational AI Agent platform
Our AI Agent platform is aimed at companies that want to automate processes with the help of chatbots and voicebots. It is ideal for companies with a service volume of 3,000 or more monthly inquiries.
In an open exchange, we determine together how you can benefit from BOTfriends. We take a non-binding look at your use case and give you an initial recommendation as to whether our solution and a collaboration makes sense for both sides.
Your time investment is about 15 minutes.
The initial meeting is followed by a more detailed process aimed at thoroughly analyzing and understanding your specific use case. This process includes scoping sessions and a deeper analysis with the relevant stakeholders of your company. The aim is to capture and clarify all key requirements and expectations.
This step is crucial to ensure that our solution not only meets your expectations, but also exceeds them.
The costs for using the AI Agent platform BOTfriends X are designed to grow flexibly with the needs of your company. Pricing starts at €2,490 per month. This price level gives you access to an advanced platform that is characterized by its adaptability and scalability.
Depending on your specific requirements and the scope of features and services required, the price may be adjusted accordingly. Our goal is to provide a cost-effective solution that offers high quality and performance while being tailored to the individual financial and operational needs of your business.
The time it takes to implement an AI agent project with BOTfriends X varies depending on the complexity and scope of the project. For a simple FAQ agent that answers basic questions, the setup is surprisingly fast - it can be up and running within minutes, completely in your company's corporate design and integrated on your desired communication channels.
For more sophisticated agents that involve special integrations or more complex functions, the project duration is usually around 4-8 weeks. This timeframe allows us to develop a thorough and high-quality solution that is tailored to your needs and ensures smooth integration into your existing systems and processes.