Do my customers really want to talk to an Artificial Intelligence?

The acceptance of chatbots

How high is the acceptance of digital service agents among your customers really, and how can chatbots be implemented successfully? In this whitepaper, we show you the various factors that influence the acceptance of chatbots. We highlight both opportunities and challenges and present best practices that show what you need to consider when designing your chatbot to achieve the highest possible adoption.

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Who is the white paper for?

Customer:ing Service Managers

Your team is overwhelmed by a large number of repetitive requests that take up an unnecessary amount of resources? Your customer service representatives don't have enough time to adequately address the concerns that really matter? Watch our webinar to learn how a chatbot can help you overcome these challenges.

Relieve employees

Customer Experience Manager:inside

In the tourism sector, suppliers' products are often very similar. This leads to high customer turnover. However, if you provide a positive experience for your customers by offering excellent support that provides round-the-clock advice and the right answers, this can help reduce customer churn.

Bind customers

Decision maker:inside

You are already aware that using a chatbot can lead to higher customer satisfaction, cost savings and customer retention. However, are you unsure if your company has the resources to do so? Our webinar will provide you with the answers and highlight key stakeholders and necessary resources that can help.

You will need these resources

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Answers to the following questions await you:

  • How high is the acceptance of chatbots?
  • What do I need to do to increase usage?
  • What is the impact of generative AI?
  • How do you set the right expectations?
  • and much more