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Whitepaper: The acceptance of chatbotsBOTfriends delivers enterprise DNA for in-house operation
With 10 years of experience in conversational AI, we are your strategic partner for integrating sophisticated AI automation into your infrastructure with maximum flexibility and taking your customer service to a whole new level.
OUR MISSION
We democratize access to high-end AI technology
Our mission is to guide companies toward maximum autonomy in customer communication through an innovative platform and guided sovereignty. We democratize access to high-end AI technology so that your specialist departments can control complex AI agents themselves—without IT bottlenecks or enterprise overhead. We combine technological excellence with strategic partnerships to make true process automation sustainably profitable for SMEs and enterprises.
How we create flexible automation without compromise
hybrid intelligence
The symbiosis of autonomous AI agents and secure business logic ensures reliable processes.
Enterprise Power, Zero Overhead
Powerful features (APIs, SSO, PII masking) as a no-code solution—operate without a large AI team.
Real case solution
Advanced knowledge base and deep process integration instead of just FAQs and simple intent matching.
True Omni-Channel
A central platform controls voice, chat, and email automation.
technology independence
No vendor lock-in: Free choice of LLMs & voice tools (including bring your own).
Made in Germany
Full GDPR and EU AI Act compliance and a customer success service that empowers your team.
Maximum AI power,controlled by your own team
Get the technological power of an enterprise platform without getting bogged down in expensive integrator dependencies. With BOTfriends, you can confidently automate voice, chat, and email using no code, while retaining complete control over your processes.
Our customers' opinions speak for themselves
From the initial idea to deep backend integration: our customers solve real problems automatically and efficiently.
The verified top ratings on OMR Reviews reflect how we are sustainably relieving the burden on small and medium-sized businesses in Germany, Austria, and Switzerland through Agentic AI.
The BOTfriends Journey
The BOTfriends Journey
Our founders:
BOTfriends GmbH, based in Würzburg and Munich, puts an end to the compromise between technological depth and operational complexity. With the AI agent platform BOTfriends X, companies gain access to high-end automation for voice, chat, and email, and gain complete freedom of action instead of being dependent on scarce resources from external integrators.
The platform combines enterprise-grade power, such as complex backend integrations and multi-agent orchestration, with an intuitive no-code interface.
This enables service teams to independently control and further develop high-performance AI agents. The result is full product sovereignty: Companies such as ROLLER, TUI Cruises, and Villeroy & Boch use BOTfriends to automate their processes all the way to the backend, while retaining full control over their AI strategy—faster, more efficiently, and without massive overhead.
Become part of the team
Join us in shaping the future of customer service and become part of the BOTfriends family.
BOTfriends Press Kit
Our press kit contains logo files, images, and a company description.
Your strategy meeting withAI experts
Would you like to find out how our innovative conversational AI solutions and chatbots can revolutionize your customer communication?
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