BOTwiki

A

Agent Tools
AI Task
AI Workflows
Aleph Alpha
Artificial General Intelligence (AGI)

C

Channel Connector
Chatbot
Chunking for RAG
Clustering
Collected Data
Confidence Score
CCAI (Contact Center AI)
AI Context
Context Window
Contextual Awareness
Conversational Analytics
Conversational AI Platform
Conversational Copywriting for AI
Conversational Design
Conversational Map / Conversational Flow
Conversational Testing
Custom GPT
Custom Voice

E

Edge Case
Embeddings
Entity

F

(Default) Fallback
FAQ Bot

G

Generative AI
Guided Communication

H

AI hallucinations
Happy Path
Human Handover
Human in the Loop
Hybrid Human Chatbot

I

AI Instructions
Insult Rate
Intent

K

AI Knowledge Base
AI KPIs

L

LangChain
LangSmith
AI Latency

M

Machine Learning
Markdown Prompts
Messenger Services
Model Context Protocol (MCP)

N

Natural Language Generation
Natural Language Processing
Natural Language Understanding (NLU)

O

On-premises
OpenAI
AI Agent Operations

P

Filler
Phonebots/Voicebots
AI Agent Prebuilts
Prompt Engineering
Prompt Injection
Prompt Jailbreaks

R

RAG (Retrieval-Augmented Generation)
RCS - Rich Communication Services
Rich Media Elements
Reasoning

S

Semantic Search
Sentiment Analysis
Session Initiation Protocol (SIP)
Speech-to-Speech
Streaming Response
System Entities

T

AI Temperature
Text-to-Speech
AI Tokens
Tone of Voice
Agent Tools
Chatbot Training
Training Phrases / Utterances
Transformers
Triage Agent (Routing Agent)

U

V

Vector Database
Phonebots/Voicebots
Voice Cloning

W

Wizard of Oz Experiment
Word Error Rate (WER)

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