Webinars & Videos

Learn from our chatbot experts

The BOTfriends Chatbot & Voicebot webinars provide you with valuable knowledge and background information. No matter if you want to have complex use cases explained simply or if you are interested in how to start a Conversational AI project: The webinars provide you with compact and well-founded answers.

Learn more about chatbots and voicebots in our webinars

Neue Horizonte im Service: TUI Cruises zu den Potenzialen von Chatbots mit Generative AI

At the Service Summit, BOTfriends co-founder Kevin Dees and Adriano Napoli from TUI Cruises will provide exciting insights into years of collaboration. Using the example of the TUI chatbot "Thies", find out what innovations the rapid development of Generative AI brings with it.

View Masterclass

Chatbots in purchasing - automation of processes & communication

At Medtec Summit, Kevin Dees will present the many uses of chatbots in procurement and show how they help companies automate processes, increase efficiency, reduce costs and focus on strategic tasks.

View Masterclass

Best practices for the use of AI chatbots in the tourism industry.

Customer service in the tourism sector must be fast, multilingual and empathetic. To handle the high volume of inquiries, AI chatbots are the ideal solution. How does this work? Find out in the webinar!

Watch webinar

Chatbots in e-commerce

In the webinar, you will learn how to advise your customers online without direct personal contact and how to respond to possible questions as quickly as possible.

Watch webinar

Chatbots in customer service in the energy industry

How do you use AI chatbots in a meaningful way in customer service in the energy and utilities industry to relieve employees, automate processes and provide better customer service?

Watch webinar

Virtual AI assistants in purchasing

The potential for automating processes and communication in purchasing is enormous. Virtual AI assistants can help save time and resources to create more space for strategic issues. Learn more in the Masterclass.

View Masterclass

Develop your chatbot concept

The chatbot concept is the foundation for the success of your chatbot project. Take your chance and develop your own chatbot concept in the webinar.

Watch webinar

Chatbots and voicebots in the hospital

Digitalization offers clinics and hospitals many opportunities to improve the treatment of patients and make everyday life easier for staff.

Watch webinar

Automated negotiation in purchasing

No time for small customers? A negotiation chatbot relieves purchasing and procurement departments and handles negotiations automatically.

View Masterclass

Virtual Assistants in Procurement

In the webinar, you will learn what is behind the technology of virtual assistants and why they can generate added value in your company.

Watch webinar