Chatbot Masterclass

New horizons in service: TUI Cruises on the potential of chatbots with Generative AI

At the Service Summit, BOTfriends co-founder Kevin Dees and Adriano Napoli from TUI Cruises will provide exciting insights into years of collaboration. Using the example of the TUI chatbot "Thies", learn how a chatbot significantly increases efficiency in customer service and what innovations the rapid development of Generative AI brings with it. Book the masterclass now.

Watch Masterclass free of charge
BOTfriends Masterclass Chatbots at the Service Service Summit
  • 17 minutes
  • On demand
  • German
  • Kevin Dees, Adriano Napoli

Who is the webinar for?

Customer:ing Service Managers

Your team is overwhelmed by a large number of repetitive requests that take up an unnecessary amount of resources? Your customer service representatives don't have enough time to adequately address the concerns that really matter? Watch our webinar to learn how a chatbot can help you overcome these challenges.

Relieve employees

Customer Experience Manager:inside

In the tourism sector, suppliers' products are often very similar. This leads to high customer turnover. However, if you provide a positive experience for your customers by offering excellent support that provides round-the-clock advice and the right answers, this can help reduce customer churn.

Bind customers

Decision maker:inside

You are already aware that using a chatbot can lead to higher customer satisfaction, cost savings and customer retention. However, are you unsure if your company has the resources to do so? Our webinar will provide you with the answers and highlight key stakeholders and necessary resources that can help.

You will need these resources

Chatbot masterclass in your inbox in seconds

Kevin Dees from BOTfriends and Adriano Napoli from TUI Cruises provide you with clarity on the following topics:

  • Overview of the long-standing cooperation with TUI Cruises
  • Importance & advantages of chatbots in customer service
  • Chatbots "Thies" as relief in the Corona period
  • Groundbreaking innovations through Generative AI
  • Outlook for the further development of Generative AI