AI Agent ROI Calculator
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Whitepaper: The acceptance of chatbotsAI Agent for Customer ServiceAutomated, scalable, ready to use
An AI agent for customer service answers inquiries around the clock via phone, chat, and email.
- Significant relief for your service team
- Immediate responses across all channels and in all languages
- Integration with your systems, such as Salesforce, HubSpot, or SAP
What Your AI Agent Needs to Do in Customer Service Today
Automatically Resolve Recurring Inquiries
Inquiries about order status, address changes, password resets, or general information come in every day and tie up resources. The AI agent resolves them automatically and with consistent quality, freeing up your team’s time for cases that truly require expert advice.
A presence across all channels, in every language
Your customers choose the channel: whether by phone, via chat on your website, through an app, WhatsApp, Facebook Messenger, Instagram, Slack, or Microsoft Teams, or by email. The BOTfriends X AI agent works across all channels and in over 100 languages, with a single configuration and a consistent brand voice.
Contextual Answers Instead of Just FAQs
Customer data is scattered across CRM, ERP, ticketing, and knowledge bases. The AI agent retrieves relevant data in real time, verifies permissions, and responds using your brand’s knowledge. This transforms it from a simple FAQ responder into a true service agent capable of handling multi-step processes.
Phone, chat or e-mail? You don't have to choose one!
You don't have to decide on a channel in our platform, as additional channels can be added in just a few steps. This means your bot project is scalable and optimally prepared for any expansion.
Why BOTfriends X and not a single-prompt solution or an enterprise integrator?
Anyone deciding today on an AI agent for customer service essentially faces two dead ends: the quick, modular solution that falls short when it comes to providing accurate information, and the heavyweight integration project. BOTfriends X avoids both.
Hybrid intelligence instead of unstable single-prompt solutions
Forget about simple AI tools that make up answers during multi-step processes or lose track of the context during conversations. BOTfriends X combines large language models with your business logic and a verified knowledge base. The result: fact-based, brand-consistent answers—even during critical data entry tasks in your CRM, ERP, or SAP systems.
Platform Sovereignty Instead of an Integrator Project
Take back control of your service AI agent. No time-consuming integration projects with external consultants charging daily rates, no months-long wait until go-live. With BOTfriends X’s no-code architecture, your AI agent will be up and running in just a few weeks. Your team can develop it on its own. If you need help, our Solutions Team is here to support you whenever you need it.
Multi-Agent Orchestration: Teamwork Instead of Monolithic Prompts
A simple bot struggles with complex dialogs when it’s expected to handle everything at once with a single AI instruction: understanding the customer’s request, identifying the customer, retrieving data, taking action, and sending a confirmation. BOTfriends X works differently. Specialized agents divide up the work, just like a well-coordinated service team, across all channels. A typical setup might look like this:
The triage agent understands and classifies
Classify your customer's issue in seconds, whether on the phone or via chat. The triage agent recognizes the context and automatically routes the conversation to the right contact person or specialized agent.
The authentication agent identifies users securely
It verifies users' identities using customer numbers or verification data. This ensures that sensitive actions such as refunds, address changes, or contract modifications are always secure and GDPR-compliant.
The process agent operates within your systems
The process agent performs the actual action: it reads data from your CRM or ERP, modifies addresses, triggers responses, and writes back the results. End-to-end, within the same session, without any disruption.
Expert knowledge to support the process, available at any time
Information is not kept separate but is seamlessly integrated into every step of the workflow. Questions that arise during the process are answered directly from the verified knowledge base. This ensures flexible, real-time information, while operational writing processes remain strictly and securely isolated in the background.
That's why BOTfriends is the right partner for your AI customer service agent
Resolve up to 80% of inquiries automatically
Well-designed BOTfriends AI agents can independently answer up to 80% of all recurring inquiries. Your team can focus on what truly requires expertise.
Scalable without increasing staff
Whether you have a hundred or tens of thousands of contacts per day, the BOTfriends AI agent scales flexibly to meet your volume. No additional staff, no bottlenecks during peak times.
Multilingual and cross-channel
AI agents on the phone, via chat, and by email—all in your customers’ language. One configuration is all it takes: no separate systems for each channel, no duplicate maintenance, and no inconsistencies in tone.
Cost reduction through automation
The targeted use of AI can drastically reduce support costs. The AI agent handles routine inquiries, leaving your team to focus solely on cases that require human expertise.
What the BOTfriends AI Agent Can Do in Customer Service
Automatically Answer Standard Inquiries
The AI agent instantly answers questions about opening hours, product information, or password resets—both over the phone and via chat. This way, your customers don't have to wait forever, and it takes the pressure off your team.
Carry out multi-step service processes
Address changes, booking changes, order status, returns, or complaints: The AI Agent guides your customers through the entire process and updates data directly in your backend systems. Identification, data retrieval, action, confirmation—all in a single conversation.
Classifying and Responding to Emails
Incoming emails are automatically classified, forwarded, or answered directly via the BOTfriends X platform, with a level of automation that you can define yourself. This not only reduces the load on phone and chat support but also on the entire service inbox.
Customer service in every language
The AI agent communicates in over 100 languages without requiring you to maintain a separate configuration for each language. One configuration for all markets: tone, brand knowledge, and business rules remain consistent across the board.
Seamless transition to a human agent
When the AI agent reaches its limits, the platform seamlessly transfers the conversation to a staff member (human handover), including the full context of the conversation. Your customer doesn’t have to repeat their story; your staff member can jump right in with all the information.
Valuable Insights Through Analytics Tools
Using the platform’s precise analytics tools, you can analyze conversations anonymously. You’ll receive feedback on the most common customer concerns, customer satisfaction, and potential weaknesses in your processes—all data-driven and presented in a clear, easy-to-understand format.
Success Stories: Why Service Teamstrust our AI Agent platform
An enterprise-grade platform for measurable success: BOTfriends optimizes your cost structure and revolutionizes customer interaction. Experience maximum process acceleration on a platform that redefines security and performance for complex enterprise structures.
“Thanks to the introduction of the chatbot, we’ve been able to implement internal processes and workflows that we didn’t have before. We’re deriving significant benefits from this. It was particularly important to us that the bot be integrated into our existing system infrastructure.”
“Chatbots have significantly reduced the workload on our service teams. What we particularly appreciate about BOTfriends is its technological flexibility, which allows us to provide optimal support to international guests at all times through multilingual capabilities and tailored digital solutions.”
“With BOTfriends, we’re automating service requests via a voicebot. Seamless integration with our existing systems was a key factor for us. We also appreciate the platform’s hybrid approach. A rule-based workflow combined with agent-driven processes strikes us as a good balance. What we value most is the combination of a technologically leading product and a highly dedicated team.”
“Our chatbot perfectly complements our existing online channels and gives our customers the ability to get answers to questions about Süwag or their energy product around the clock. Automating entire processes—such as meter reading submission and rate consultation—provides our customers with real added value.”
“Working with Botfriends is truly impressive, as they consistently impress with their quick response times. It’s a real pleasure to work with a team that is so dedicated and efficient. Particularly noteworthy is how attentively Botfriends responds to customers’ wishes and needs, which shows that they truly put the customer first. Not to mention the user-friendly platform, which even those with little IT experience enjoy working with.”
“More than just a simple Q&A bot”
“What I find particularly impressive is that BOTfriends isn’t just a simple Q&A bot. Instead, it’s a true AI. The bot helps handle higher volumes during seasonal peaks, thereby reducing the longer response times that would normally occur.”
Quick integration into your existing system setup
- No dedicated IT team required
- GDPR-compliant & hosted in the EU
- Made in Germany
BOTfriends AI agents connect via open interfaces to your telephony systems (SIP, PSTN), your chat channels, as well as to CRM (Salesforce, HubSpot, Microsoft Dynamics), ERP (SAP—including write access—and NetSuite), ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud), and knowledge bases.
The first productive AI agents are typically up and running in a matter of weeks, not quarters. You don't need your own development team, yet you still get the full technical depth if your IT architects want to take a closer look.
Do you handle over 2,500 service requests per month?
Maximum scalability with full ROI: Let our experts show you
how AI agents can autonomously resolve your issues 24/7 and significantly reduce your team’s workload.
Frequently asked questions
Anything that is rule-based and recurring: FAQs, order status, address changes, password resets, scheduling appointments, or returns—via phone, chat, and email. Well-configured AI agents can resolve up to 80% of incoming inquiries completely without human intervention.
A simple tool works with a single prompt but fails when faced with multi-step business processes. BOTfriends’ AI Agent uses multi-agent orchestration and hybrid intelligence, understands the request through a triage agent, and resolves it end-to-end, across channels, and accurately.
Yes. The BOTfriends X platform is 100% GDPR-compliant. All customer data is processed in an encrypted format and stored exclusively on German or European servers. BOTfriends also meets the requirements of the EU AI Act.
Yes. Integration with systems such as Salesforce, HubSpot, SAP, or your own backend solutions is a core component of the BOTfriends solution. The AI agent accesses customer data, performs actions, and returns results.
For complex issues, the AI agent seamlessly transfers the conversation to a human agent, including the entire conversation history, so that no context is lost.