Guides

Get a picture - with our infographics

From overviews to checklists - here you will find everything to make your work with chatbots and voice assistants easier.

Persona Canvas

Know your target audience with the BOTfriends Persona Canvas

Develop a persona for your chatbot users to provide a personalized experience.

Chatbot Canvas

Develop a concept for your chatbot or voice bot project. The Canvas guides you through the process step by step.

Technical terms for beginners

Advanced technical terms

Voice & Chatbot KPIs

Voice & Chatbot Optimization

Infographic with 20 tips for optimising chatbots and voicebots

Conversational AI Team