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Best practices for the use of AI chatbots in the tourism industry.
In the webinar, you will learn how you can use AI chatbots in tourism customer service to support your team and keep customers happy. Our expert presents the latest trends and shows you the benefits of chatbots, including employee relief and cost savings. We present use cases and Stefanie Frei from vtours shares her experiences and gives tips on how to create your own chatbots. You will receive valuable recommendations for the chatbot setup in your company.
- 60 minutes
- On demand
- German
- Volker Kirstein & Stefanie Frei
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Webinar Participants
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Webinar Participants
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Who is the webinar for?
Customer:ing Service Managers
Your team is overwhelmed by a large number of repetitive requests that take up an unnecessary amount of resources? Your customer service representatives don't have enough time to adequately address the concerns that really matter? Watch our webinar to learn how a chatbot can help you overcome these challenges.
Customer Experience Manager:inside
In the tourism sector, suppliers' products are often very similar. This leads to high customer turnover. However, if you provide a positive experience for your customers by offering excellent support that provides round-the-clock advice and the right answers, this can help reduce customer churn.
Decision maker:inside
You are already aware that using a chatbot can lead to higher customer satisfaction, cost savings and customer retention. However, are you unsure if your company has the resources to do so? Our webinar will provide you with the answers and highlight key stakeholders and necessary resources that can help.
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Volker Kirstein from BOTfriends and Stefanie Frei from vtours will go through the following points in detail for you in the webinar:
- Importance & advantages of chatbots in the tourism industry
- Cost saving and time saving for an efficient service
- Human Handover: Man and Machine Hand in Hand
- Natural Language Processing, Machine Learning, AI, ChatGPT
- Functions of chatbots: automation, personalization, multichannel integration
- Successful Chatbot Implementations in the Tourism Industry
- Lessons learned and experiences