Tourism customer service in turbulent times
Challenges, adaptations and innovations in the tourism and hospitality industry
The tourism industry plays an important role in the global economy and relies heavily on excellent customer service. But after the pandemic, many service positions are unfilled and customer expectations of service have increased at the same time. Look forward to an exciting analysis of the situation in the whitepaper and receive valuable recommendations on how you can improve your customer service.
Who is the white paper for?
Customer:ing Service Managers
Your team is overwhelmed by a large number of repetitive requests that take up an unnecessary amount of resources? Your customer service representatives don't have enough time to adequately address the concerns that really matter? Watch our webinar to learn how a chatbot can help you overcome these challenges.
Customer Experience Manager:inside
In the tourism sector, suppliers' products are often very similar. This leads to high customer turnover. However, if you provide a positive experience for your customers by offering excellent support that provides round-the-clock advice and the right answers, this can help reduce customer churn.
Decision maker:inside
You are already aware that using a chatbot can lead to higher customer satisfaction, cost savings and customer retention. However, are you unsure if your company has the resources to do so? Our webinar will provide you with the answers and highlight key stakeholders and necessary resources that can help.
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Expect to see solutions to the following challenges:
- Shortage of specialists in customer service
- Verbal attacks on service employees
- The influence of negative ratings on booking behavior
- Customer Service in the Digital Age: The Demands of Gen Z & Millennials
- Lost revenue due to lack of accessibility