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Whitepaper: The acceptance of chatbotsConversational AI Platform
BOTfriends X
Build, optimize and scale your chatbots and phonebots on one platform
Conversational AI Platform
BOTfriends X
Build, optimize and scale your chatbots and voice assistants on one platform
Easily create voice and chatbots
Intuitive user interface
Build new chatbots and voice assistants quickly and easily without code.
Apply ready to use templates
Build new chatbots and voice assistants quickly and easily without code.
Help your bot learn
Match unknown questions with the right answers in just a few clicks. That's how your bot gets better every day.
Feed your bot with new content
With our Intent Management you can independently add new questions and answers.
Save time with Machine Learning
BOTfriends X automatically suggests new content for your voice and chatbots
Our platform automatically analyzes incoming inquiries for you, filters out unanswered questions and sorts them into similar topics. This way, you know immediately what your users are most interested in.
Best of all, you can use them immediately as new content for your voice or chatbots. This saves you a lot of work and resources.
Play it safe with automated tests
Test new features before release
You know the problem when you are not sure if all functions of your bots are running smoothly?
With BOTfriends X you can save as many sample conversations as you like and test them automatically at a desired time interval.
Of course, you can also test all recorded conversations manually, for example before a new release.
Make data-driven decisions
Measure
BOTfriends X creates automated reports for you, so you know what your users are doing, when, where and how.
Analyse
Analyze how your users engage with your voice or chatbot. Learn what they are interested in and what they are looking for.
Let man and machine work together
Forward conversations to real employees
With the Human Handover Tool you can forward bot users to real employees. For example, if he does not know the answer or the users ask for it directly.
Scale Conversational AI across your enterprise
Give your bot new tasks
Easily add more use cases to your bot. Or use it on multiple channels at the same time, for example on your website and via WhatsApp.
Work in a team - company-wide
BOTfriends X allows you to work on your voice and chatbots in a team. Via personalized access, your team members only see what is important to them.
Create more virtual assistants
With BOTfriends X, you can add more voice or chatbots for your business at any time. And manage and maintain them all in one place.
From large corporations to medium-sized companies
Numerous companies rely on BOTfriends for chatbots and voicebots
Of course, our chatbots and voice assistants are data protection compliant
Hosting in the EU
All components and integrations we choose are hosted in the EU. So your data stays in the EU.
GDPR compliant
You conclude a contract for commissioned data processing (ADV/DPA) with us in accordance with the GDPR.
Uncomplicated integration
If needed, a privacy policy can be displayed in each chat. Our sample template is used for this purpose.
Integrations
Connect BOTfriends X freely with numerous integrations, services and third-party tools.
This automates processes and gives you more time for the things that really matter.
Benefit from personal customer service
Our Solutions team supports you from day one - from development to go-live to scaling across the enterprise.
Your strategy conversation with AI experts
Are you curious about how our innovative Conversational AI solutions and chatbots can help revolutionize your customer communications? Then don't hesitate and fill out our contact form so we can get back to you right away. Together, we can achieve your goals and take your business to the next level.
- Concrete AI recommendations for action for your area
- Information about required internal resources & costs
- Non-binding & Competent
- Easy integration into your systems (e.g.: SAP)