Our services in Chatbot Development.
We are combining various technologies to provide an outstanding individual solution for you.
Natural Language Processing
With the help of Artificial Intelligence we are able to understand your users and answer accordingly.
Independent from Platforms
◦ Facebook Messenger, Telegram,
◦ Slack, Skype, Teams
◦ Websites, Apps
Through Design Thinking Workshops we make sure to give your chatbot a unique personality with tonality and character matching your brand and target group. Years of experience empower us to create an exceptional UX.
We have developed a technology automatically building up knowledge bases enabling chatbot development at a fast pace.
To even improve your service we are able to integrate great ML technologies:
◦ Image & Barcode Recognition
◦ Voice to Text
◦ Sentiment Analysis
Integration of APIs
We can connect any of your existing Systems such as CRMs, ERPs and Databases to your chatbot as well as any foreign APIs to add more functionalities.
Your customer is unsatisfied with the current conversation? Or has a complex request the chatbot cannot handle? We will enable a smooth escalation via E-mail, CRM-ticketing or Human Takeover.
Chatbots we have developed.
Successful Results of the Porsche Chatbot.
The Jobs & Career Chatbot on Facebook Messenger is instantly answering questions regarding vacancies, internships and career events at Porsche 👩🏻💻.
To ensure a great service we are enabling Human Handovers to keep the users happy when conversations escalate 😊.
To reach more potential applicants we have integrated multiple languages to be able to talk to everyone regardless of language and origin 🇩🇪 🇮🇪 🇫🇷 🇵🇱.
Over 100 %
Over 25 %
We design and develop great chatbots.
But see what other people say about us.
The Founders of BOTfriends.
Follow Our Story
Are you interested in how everything started out at BOTfriends? Check out our story in our Social Media Timeline!
Watch the Video and get to know us better!
Check out our blog!
Those of you who have ever written a chatbot have probably encountered several error messages such as, “Sorry, I don’t understand your questions” answered by the chatbot. Maybe you have even experienced that your own developed chatbot is receiving extremely random questions from users who are clearly just testing the chatbots boundaries. These irrelevant requests[…]
In February, we participated in the first Innovation Safari at the “Deutschen Remarketing Kongress” and won the pitch competition. The challenge was to come up with innovative, digital solutions for car dealerships, in our case, for a test drive. In a 24h hackathon we developed a chatbot arranging test drives automatically for car dealers via Facebook[…]
Just last week we attended Beyond Conventions in Essen participating in a pitch challenge competing to build a HR Chatbot for Thyssenkrupp. This event, amongst many others is proof that there is definitely the need of coming up with new ideas and innovations to stand out as an employer between all of the sought-after qualified[…]
Hallo Friends der BOTfriends! 👋🏻 Es wurde Zeit die Vorsätze für das Jahr 2018 umzusetzen. Das heißt: Endlich eine neue Webseite 🎉 und natürlich durfte der lang ersehnte Blog nicht fehlen 😉. Was wird euch hier erwarten? So ziemlich alles zum Thema Conversational Interfaces. Seid gespannt auf interessante Case Studies, neue Projekte, Updates zu unserem Startup und vieles mehr.[…]
Our Pricing models.
- In our chatbot workshop, we are setting the focus on how people will communicate with companies in the future. We elaborate the best use cases for your company by concentrating on the users needs and customer journey. Moreover, we set great store by creating a perfectly concepted Conversational Design. Therefore, we build personas and chatbot characters in order to establish a unique tonality of your brand.
Example Chatbot Solution
- Conception & Conversational Design
- 40 Intents
- NLP & Guided Conversation
- 2 Channels (FB Messenger & Website)
- Rich Messages
- Hosting for 3 months in Germany
Individual Chatbot Solution
- Are you looking for experts implementing and integrating an individually designed chatbot for your company? We offer full service in conception, conversational design, implementation, integration, and maintenance.