Chatbot Canvas

Your Chatbot Canvas for a successful chatbot concept

Chatbot Canvas

What is the BOTfriends Chatbot Canvas?

The BOTfriends Canvas is a guide for creating chatbot or virtual assistant concepts. It guides you step by step through the entire planning process.

  • Define the tonality and personality of your chatbot
  • Choose the right channels
  • Define the necessary technical processes
  • Determine the right people for your chatbot team
  • And more...

If a chatbot is to be developed, besides the programming other aspects have to be considered as well:

  • Use case
  • Validation
  • Measurability
  • tonality
  • Channels
  • Conversational Design
  • Identification of the parties involved
  • Marketing
  • Data protection

About the canvas:

To avoid quality problems of chatbots BOTfriends, in cooperation with the University of Applied Sciences Würzburg-Schweinfurt, has developed a toolbox that helps companies to design and implement different types of chatbots in a structured way. The chatbot Canvas is based on the Business Model Canvas by Alexander Osterwalder and further research in the areas of Conversational User Interfaces and Conversational Design.

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