Chatbot Canvas
Your Chatbot Canvas for a successful chatbot concept
What is the BOTfriends Chatbot Canvas?
The BOTfriends Canvas is a guide for creating chatbot or virtual assistant concepts. It guides you step by step through the entire planning process.
- Define the tonality and personality of your chatbot
- Choose the right channels
- Define the necessary technical processes
- Determine the right people for your chatbot team
- And more...
If a chatbot is to be developed, besides the programming other aspects have to be considered as well:
- Use case
- Validation
- Measurability
- tonality
- Channels
- Conversational Design
- Identification of the parties involved
- Marketing
- Data protection
About the canvas:
To avoid quality problems of chatbots BOTfriends, in cooperation with the University of Applied Sciences Würzburg-Schweinfurt, has developed a toolbox that helps companies to design and implement different types of chatbots in a structured way. The chatbot Canvas is based on the Business Model Canvas by Alexander Osterwalder and further research in the areas of Conversational User Interfaces and Conversational Design.