s.Oliver IT Support Chatbot

Problem: Many requests that are repeated, long waiting times for the user

Where: Skype for Business

Solution: A chatbot for internal communication within the company in IT support, which answers standard questions "I can no longer print", "Where can I find the procurement application?

Goal: Employees should concentrate on more complex enquiries, as the chatbot takes care of standard questions. Employees should receive immediate assistance and thus have fewer absences from work.

Clients.OliverFeaturesHuman Handover, Entity Extraction, Free Texting, SmalltalkYear2017