BOTwiki – Das Chatbot Wiki

A

AI Task
Aleph Alpha
Artificial General Intelligence (AGI)

C

Channel Connector
Chatbot
Clustering
Collected Data
Confidence Score / Confidence Level
Contact Center AI (CCAI)
Contextual Awareness
Conversational AI Platform
Conversational Analytics
Conversational Copywriting
Conversational Design
Conversational Map / Conversational Flow
Conversational Office
Conversational Testing
Custom GPT
Custom Voice

D

E

Edge Case
Entity

F

(Default) Fallback Intent
FAQ Bot

G

H

Happy Path
Human Handover
Human in the Loop
Hybrid Human Chatbot / Hidden Agent

I

Insult Rate
Intents

M

Machine Learning (Maschinelles Lernen)
Messenger Dienste
Model Context Protocol (MCP)

N

Natural Language Processing
Natural Language Understanding

O

On Premise Chatbots
Chatbot Operations

P

R

RAG (Retrieval Augmented Generation)
RCS - Rich Communication Services

S

Sentimentanalyse
System Entities

T

Tone of Voice (Tonalität)
Chatbot Training
Trainings Phrasen / Utterances

U

V

W

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