AI Agent ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbots
Enterprise power. Without enterprise overhead.
AI agent platform for voicebots, chatbots, and email
Orchestrate true multi-agent setups combined with strict business logic for end-to-end automation.
Safely deployed into production by our team of experts.
Numerous satisfied companies from various industries rely on BOTfriends
Numerous satisfied companies from various industries rely on BOTfriends
Go beyond the limitations of basic AI tools
Say goodbye to superficial AI wrappers. Take advantage of a scalable infrastructure that reliably automates your specific business processes. Deeply integrated into your existing system landscape.
Scalable multi-agent orchestration
Specialized AI agents work hand in hand, seamlessly handing off tasks and autonomously handling complex processes. Leverage expert capabilities instead of simple bots—fully scalable across your entire organization.
Omnichannel AI Platform
Bring your AI agents to where your customers are—whether via voice, chat, SMS, or email. Our platform ensures a consistent brand voice across all touchpoints.
Hybrid Intelligence
Automate complex business logic without any glitches. Our hybrid AI combines natural language processing with strict adherence to rules to deliver secure, autonomous end-to-end processes that are directly integrated into your backend systems.
Knowledge AI
Thanks to intelligent chunking and Markdown optimization, the structure of your content is fully preserved for LLMs. Systematic fact-checking ensures the highest quality. Data can be easily integrated via upload, web crawler, or API.
AI Experts & Academy
Our team of Customer Success and Solutions Managers will guide you every step of the way. Through the BOTfriends Academy, we empower your employees and build lasting AI expertise right within your organization.
Success Stories: Why Service Teamstrust our AI Agent platform
An enterprise-grade platform for measurable success: BOTfriends optimizes your cost structure and revolutionizes customer interaction. Experience maximum process acceleration on a platform that redefines security and performance for complex enterprise structures.
“Thanks to the introduction of the chatbot, we’ve been able to implement internal processes and workflows that we didn’t have before. We’re deriving significant benefits from this. It was particularly important to us that the bot be integrated into our existing system infrastructure.”
“Chatbots have significantly reduced the workload on our service teams. What we particularly appreciate about BOTfriends is its technological flexibility, which allows us to provide optimal support to international guests at all times through multilingual capabilities and tailored digital solutions.”
“With BOTfriends, we’re automating service requests via a voicebot. Seamless integration with our existing systems was a key factor for us. We also appreciate the platform’s hybrid approach. A rule-based workflow combined with agent-driven processes strikes us as a good balance. What we value most is the combination of a technologically leading product and a highly dedicated team.”
“Our chatbot perfectly complements our existing online channels and gives our customers the ability to get answers to questions about Süwag or their energy product around the clock. Automating entire processes—such as meter reading submission and rate consultation—provides our customers with real added value.”
“Working with Botfriends is truly impressive, as they consistently impress with their quick response times. It’s a real pleasure to work with a team that is so dedicated and efficient. Particularly noteworthy is how attentively Botfriends responds to customers’ wishes and needs, which shows that they truly put the customer first. Not to mention the user-friendly platform, which even those with little IT experience enjoy working with.”
“More than just a simple Q&A bot”
“What I find particularly impressive is that BOTfriends isn’t just a simple Q&A bot. Instead, it’s a true AI. The bot helps handle higher volumes during seasonal peaks, thereby reducing the longer response times that would normally occur.”
As smart as your most experienced team member:AI agents that chat, talk and solve every request
BOTfriends X is a specially developed platform that enables customer service teams
to create, securely manage, and analyze high-performance voice and text agents in real time.
Voice Agents
Phone agents answer every call in natural language and resolve issues without being put on hold. Scalable around the clock - without any additional call center volume.
Relieve hotline →
Chat Agents
Chat agents provide answers within seconds in the web, app and messenger and clarify standard questions immediately. More complex issues are escalated automatically - without media discontinuity.
Implement chatbots →
AI workflows & automation
AI workflows connect your service channels with CRM, ERP & payment and control processes end-to-end. Routine tasks run fully automatically, while dashboards provide real-time insights.
Start automation →
Excellent service is something you can hear.Our voice demos:
See for yourself how naturally our voice agents speak and how intelligently they respond.
Housing Industry
The tenant reports damage in their apartment. The AI agent classifies the issue and schedules an appointment with the repair technicians.
Energy
The customer reports their meter reading. The AI agent records all the data and enters the meter reading into the system.
E-commerce
The customer wants to know when their package will be delivered. The AI agent requests authentication information and provides the customer with the shipment status stored in the system.
THE BOTFRIENDS ACCELERATOR
Your Path to AI Excellence: Flexible, Fast, and Autonomous.
Forget rigid approaches or endless consulting hours. Our AI Accelerator adapts to your level of readiness. Whether we’re building an initial validated prototype for you or working together to implement a highly complex multi-agent architecture, you decide on the level of support you need.
Our Solution Managers act as catalysts for your team: They handle the “heavy lifting” involved in complex logic and backend integrations, while we empower your team to become self-sufficient.
The result: enterprise AI built on professional-grade architecture, yet one that your team can manage, customize, and scale independently.
Enterprise-level security and reliability
From model selection to access control: full control over your AI infrastructure,
without compromising on compliance or quality.
No vendor lock-in
Take advantage of our managed package, which includes preconfigured LLMs and a selection of EU-based voice providers, for an immediate start with no maintenance required. Alternatively, integrate your own instances or custom voices to retain full control over your existing infrastructure and choice of providers.
Enterprise-level reliability
Our agents operate using structured logic, validated knowledge bases, and multi-stage quality control. The result: brand-accurate, fact-based responses free of the inaccuracies that are inevitable with simple single-prompt solutions.
Access Control & Deletion Routines
Specify exactly who is authorized to create, edit, or approve agents. With custom role-based access control, your teams retain the ability to act—and your IT department maintains control.
GDPR & EU AI Act compliant
Data processing exclusively within the EU, comprehensive audit logs, and transparent AI decisions. This is how you can meet the requirements of the GDPR and the EU AI Act without keeping your legal department constantly on call.
Do you handle over 2,500 service requests per month?
Maximum scalability with full ROI: Let our experts show you
how AI agents can autonomously resolve your issues 24/7 and significantly reduce your team’s workload.
Frequently asked questions
An AI agent is an intelligent system that autonomously solves complex tasks by planning workflows and using various tools. In contrast to conventional chatbots, which are often based on predefined rules, AI agents can think independently, learn from interactions, adapt to new situations and even define follow-up tasks. While chatbots are primarily reactive and follow specific conversational sequences, AI agents are proactive, goal-oriented and integrate with external systems to solve more dynamic and complex problems. BOTfriends' AI Agent platform relies on such specialized AI agents to handle diverse and challenging customer requests.
AI agents are revolutionizing customer service by immensely increasing efficiency and improving customer satisfaction. They automate routine inquiries, drastically reducing waiting times and relieving service staff. AI Agents are available 24/7 in over 147 languages and can handle a large number of requests simultaneously. The BOTfriends X platform enables fast processing through intelligent request recognition, automatic appointment booking and seamless system integration (e.g. CRM, ERP). According to BOTfriends, companies can increase the productivity of their service agents by up to 50% and reduce the processing time for repetitive tasks by 74%.
BOTfriends attaches great importance to data security and data protection. The AI agent platform BOTfriends X is fully GDPR-compliant and is hosted in the EU to meet the strictest data protection standards. The company also complies with the requirements of the EU AI Act. The platform has a clear role and user management system that controls access to sensitive data. The integrated "human in the loop" approach ensures human oversight that can intervene and maintain control in the event of critical or complex actions. This focus on security and legal compliance creates a trustworthy environment for the use of AI agents.
The implementation time of an AI agent project with BOTfriends depends on its complexity. A simple FAQ AI agent that answers basic questions can be up and running surprisingly quickly, often within a few minutes. This agent can be completely customized in the company's corporate design and integrated into the desired communication channels. For more sophisticated AI agents that involve special system integrations or more complex functions, the project duration is usually around 4 to 8 weeks. BOTfriends supports companies with an intuitive no-code platform, ready-made templates and an experienced Solutions & Success team for a quick start.
AI agents are extremely versatile and can optimize numerous business areas beyond customer service. The solutions from BOTfriends can be used in:
- Customer service: Automation of inquiries, appointment bookings and status queries.
- Purchasing: Smart process automation.
- HR & internal communication: Increased efficiency in recruiting, onboarding and answering internal employee questions.
- Tourism & travel industry: Comprehensive customer support throughout the entire travel journey, from finding the right offer to post-trip care.
- Healthcare: Support for patients and relief for staff.
- E-commerce: 24/7 customer advice and personalized product recommendations.
- AI Workflows: Automation of back-end processes such as complaint management or inventory checks via the AI Workflows function.