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  • Product

        • Product

        • AI Agent platformThe innovative AI Agent platform. No programming knowledge required.
        • ChatbotsCreate a virtual employee who is available around the clock.
        • Phonebot & VoicebotAutomate your call center with human-like dialogs.

        • Features

        • BFX AI CopilotClassify and answer tickets automatically with the AI assistant for your agents.
        • Generative AIUse the technology behind ChatGPT effectively in your bots.
        • Knowledge BaseThe "brain" of your bots - consisting of your documents and websites.
        • AI workflowsSmart automation and in-depth system integration.

        • Integrations

        • Google Workspace
        • HubSpot
        • Microsoft teams
        • Salesforce
        • WhatsApp
        • All integrations
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  • Industries

        • use cases

        • Customer serviceRelieve employees and increase customer satisfaction.
        • PurchasingMake your purchasing department smart with artificial intelligence.
        • HR & internal communicationAutomate recruiting processes and simplify communication.

        • Industries

        • Municipal utilities & energy supply companiesAutomate processes and offer first-class service around the clock.
        • Tourism & travel industryTake care of your customers' entire travel journey - in any language.
        • HealthcareSupport patients and relieve your staff.
        •  
        • E-commerceAdvise customers 24/7, increase conversion rate and shopping cart value.
        • Public transport & trafficOffer your passengers up-to-date information and excellent service.
        • Press & PublishingAdvising subscribers around the clock and automated upselling.
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  • case studies
  • Prices
  • Resources

        • Resources

        • blogBest practices, the latest news and much more in our blog.
        • GuidesFillable templates and important information in a compact format.
        • WhitepapersExpert knowledge in our free whitepapers and e-books.
        • WebinarsWebinars, masterclasses and speaker contributions on Conversational AI topics.

        • Documentation & Know-How

        • BOTfriends X documentationGet to know the extensive features in our documentation.
        • BotwikiConversational AI and chatbot terms explained simply and clearly.
        • Data protection & GDPRThe sensitive handling of data in accordance with the GDPR is part of our DNA.
        • EU AI ActFind out more about the implementation of the AI Act at BOTfriends.

        • Recommendations

        • Chatbot ROI Calculator Chatbot ROI Calculator
          At what request volume is a bot worthwhile? How much can I save? Find out with just a few clicks!
          Calculate ROI
        • Chatbot Crahskurs Free training: Chatbot crash course
          Learn everything you need to know about chatbots, phonebots and conversational AI in 30 days.
          Register for course
        • Acceptance of chatbots whitepaper Whitepaper: The acceptance of chatbots
          Do your customers really want to talk to chatbots? Learn about the adoption rate of digital agents.
          Download Whitepaper
  • About us
        • The companyFind out more about the BOTfriends story.
        • Partner programBenefit from special conditions and become a partner.
        • Your careerExciting jobs in a dynamic environment await you.
        • Contact usWould you like to find out more? Contact us for a personal consultation.
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BOTfriends X
All BOTfriends services are of course DSGVO compliant
All BOTfriends services are of course EU AI Act compliant
BOTfriends is at home and developed in Germany
German Accelerator
BOTfriends is a Google Cloud Partner
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our AI Agent specialist

Volker Kirstein - AI Agent ConsultantVolker Kirstein
AI Agent Consultant

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Tool integrations
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use cases

Customer Service
HR & Internal Support
Tourism
Energy suppliers & public utilities
Healthcare industry
Purchasing / Procurement
Public transport & transportation

Important links

Chatbot KPIs Guide
Calculate ROI
Chabots & GDPR
Chatbots & EU AI Act
Platform Documentation

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