s.Oliver Baskets

Problem: Building closer relationships with fans. A chatbot was an opportunity to build a more personal and closer bond with the fan through the chat environment.

Where: Facebook Messenger and website of s. Oliver Würzburg.

Solution: A chatbot for the Basketball Bundesliga team s. Oliver Würzburg, which answers standard questions on topics such as tickets, directions, match schedules or players and with a live ticker keeps all fans who are not present at the game up-to-date.

Objective: To build a closer bond with fans by writing in chat with mascot Olli. Provide an excellent service to the fans by the instant response of the chatbot and by the Live Ticker: "Follow your team no matter where from". Innovative appearance as a sports club through the use of new technologies.

Clients.Oliver BasketsFeaturesFree Texting, Smalltalk, Integration APIYear2018Linkhttp://www.messenger.com/t/s.OliverWuerzburg