AI Agent ROI Calculator
Free training: Chatbot crash course
Whitepaper: The acceptance of chatbotsCalculate the ROI of your AI Agent project
Determine the return on investment of your AI Agent project with our calculator. Increase your efficiency and improve your customer service while maximizing the economic return on your investment.
Frequently asked questions about AI Agent ROI
In order to precisely determine the ROI of an AI agent such as chatbots and phonebots, companies should define specific key figures that are linked to monetary values. These include the number of queries resolved by the AI agent, the reduction in the average response time in customer service, the cost per interaction processed and the value of additional leads generated. Reducing the workload for human employees and increasing customer satisfaction (e.g. through Net Promoter Score) are also crucial. BOTfriends offers an interactive ROI calculator and supports companies with analysis tools and a personal success manager to effectively track these key figures and demonstrate the actual value of automation.
AI agents such as chatbots and phonebots significantly relieve employees of routine tasks by automatically answering simple and recurring queries. This allows the team to focus on more complex requests and strategic tasks, which increases the efficiency and quality of the service. For the company, this means 24/7 availability on various channels (e.g. web, WhatsApp, Facebook Messenger) and fast response times. The AI Agent ROI is reflected in reduced operating costs and potentially higher sales through better customer retention and lead qualification. BOTfriends' AI Agent platform also offers a BFX AI Copilot that directly supports human agents in processing tickets.
The payback period for a chatbot or phonebot can vary, but typically companies see a positive AI agent ROI within 3 to 6 months. This is especially true if the chatbot or phonebot handles a high volume of customer interactions and is well integrated into existing workflows. A quick return on investment is achieved through the automation of recurring requests and the associated cost savings in customer service. BOTfriends focuses on a fast time-to-value through guided onboarding and implementation, so that the added value of the AI agent can be realized quickly.
The costs for an AI agent usually consist of the license price for the AI agent platform, one-off project costs for development and implementation as well as optional training costs for employees. After the initial training phase, maintenance costs often amount to a few hours per week, depending on the complexity of the bot. An important aspect for the chatbot or phonebot ROI is to consider the total costs in relation to the savings achieved. BOTfriends offers a transparent cost structure with basic monthly fees starting from €2,490 for the "Starter" plan and a comprehensive service package that includes personalized assistance and support with no hidden additional costs to make budgets predictable.
Yes, BOTfriends attaches great importance to data protection and compliance. The BOTfriends X platform is developed and hosted in Germany, which means it meets the strict requirements of the GDPR and all data is processed within the EU. In addition, the platform is prepared for the EU AI Act, which classifies chatbots as "limited risk" systems and provides for transparency and labeling obligations. BOTfriends guarantees customer data ownership, secure logins, role-based access rights and automatic data deletion. This ensures that companies can maximize their chatbot ROI on a legally secure and trustworthy basis.
