"You got it, your client wants it."

Such economic approaches are well known, but if you look at the system again, let's ask ourselves the question: What can we optimize? How can we save resources and is it possible to present ourselves better online? So-called Chatbots can simplify sales processes and product advice by creating a natural dialogue and also help save money.

If you think about the questions again, it immediately occurs to us that only a few sales teams are available around the clock. And this at a times when customers expect being able to shop at any time of the day and contact a friendly support if they have a question. The millennials-target group apperantly is reached not as simply as thought and in addition new co-workers have usually a lacking overview of the whole offers of the enterprise. That unfortunate and maybe even annoying, but what's the best way to tackle these problems?

Using Conversational Design as an opportunity

From initial contact to product advice to automated sales transactions - chatbots will be indispensable in the future. The text- or language-based programs complement your team fluently, so that your employees really only have to devote themselves to the most important tasks. For example, the bot collects relevant customer information in a comparatively human communication form. In case your bot doesn't know what to do anymore, we have an intelligent Handover-Tool for your employees.

Chatbots can be implemented in almost any scenario, as they use a "conversional interface" which is very similar to human (computer-mediated) communication. Let's think of reservations, delivery status of an order or travel bookings. Processes that can already be automated are extended by a new level of communication and thus significantly improve user experiences.

If you can't imagine exactly how a conversation with such an interface could look like, here is a short example:

Chatbot Consultation

Pre-decisions are just one of many possibilities that can be realized with chatbots. Every company, regardless of its size, can thus present its products in an innovative way. Maybe one of your prospective customers already has a certain product in mind and wants to know more about it? Let your chatbot talk to him / her and share exclusive information or display selected alternatives. There are simply no limits!

Well thought - cleverly solved

Okay. Now,what's the relevance to your company? With certainty, you'll save valuable time. The human error rate is decreasing. You will also reduce the cost of customer service, build a better relationship with the younger generation and create an innovative image.

Curious? Just ask us for a free consultation. Together we will take your customer dialogue to the next level.

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