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Whitepaper: The acceptance of chatbotsEffects of the EU AI Acton chatbots & voicebots
The EU AI Act is intended to set the course for the safe and ethical use of AI in Europe and provide users and providers with a clear legal framework. Find out more about the implementation of the AI Act at BOTfriends.
Whitepaper: Diligence, transparency and security in accordance with the EU AI Act & GDPR
Find out in our white paper how BOTfriends, as an AI agent platform provider, puts the requirements of the EU AI Act and the GDPR into practice. Discover which measures we take for data protection, transparency and risk management, how we handle training data responsibly and which protective mechanisms make our AI systems secure and trustworthy.
What is the EU AI Act and what are its objectives?
Artificial intelligence technologies are developing at an ever-increasing pace, which raises the question of ethically responsible development and use.
With a new regulation, the European Union (EU) wants to regulate precisely this in a uniform manner in the future and thus create a balance between innovation and the protection of fundamental rights.
The EU AI Act is intended to create a trustworthy framework that prioritizes user safety and promotes the acceptance of AI systems.
The law came into force on 01.08.2024. Due to a transitional period of 24 months for most applications (including low-risk applications such as chatbots), most of the provisions of the AI Act will be binding from 01.08.2026.
"We see the adoption of the EU AI Act as a decisive step forward in ensuring ethical and transparent AI applications. For BOTfriends, this means that we can strengthen our responsibility towards users and ensure that our technologies are not only innovative, but also fair and safe."
Why is the AI Act important?
Protection of fundamental rights and ethical standards
Promoting trust and transparency
Creation of a single market
How does the EU AI Act assess and regulate the risks of AI?
AI systems are categorized into different risk classes in order to be able to regulate AI in line with the respective area of use and application of the AI.
Unacceptable risk
High risk
Limited risk
Minimal risk
Unacceptable risk
In areas where AI is perceived as a threat to humans, the use of AI is prohibited. This includes, for example, influencing human behavior or systems for social evaluation.
High risk
There will be very strict regulations for AI systems that are used in critical infrastructures and can therefore influence people's health, access to education or safety.
Limited risk
Systems that use content generated by AI and interact with humans are classified as limited risk. There will be less stringent regulations here. Chatbots therefore also fall into this category.
Minimal risk
If AI is only used to give the user a better experience without interacting with them directly, this is considered to be minimal or no risk. This includes, for example, spam filters from email service providers.
What impact does the law have for BOTfriends & bot operators?
As a provider of chat and phone bots, BOTfriends is classified in category 3 with "limited risk".
we adhere to the following requirements:
Transparency and labeling obligations
The chatbot must be recognizable as such and must not pretend to be a real person.
Option to cancel dialog
The user must be able to end the conversation at any time during the call.
Protection of personal rights
The AI must comply with the data protection requirements of the GDPR and the German Federal Data Protection Act (BDSG).
The EU's AI Act aims to create a clear legal framework for the use of AI technologies and to minimize the associated risks. In this regulation, AI agents such as those from BOTfriends are classified as low-risk applications.
The AI Act promotes security, fair competition and the protection of privacy. With AI Agents from BOTfriends, you already meet the EU requirements and offer both customers and employees a transparent and ethical user experience.
Disclaimer
On this page we only present our own assessment, this does not constitute legal advice.
Further information can be found at:
Frequently asked questions
The EU AI Act is a groundbreaking law of the European Union that came into force on August 1, 2024 and will be binding for most applications from August 1, 2026. Its aim is to create a clear legal framework for the safe and ethical development and use of AI systems in Europe. It promotes trust, transparency and the protection of fundamental rights. This is particularly relevant for AI Act-compliant chatbots and phonebots, as they are usually classified as 'limited risk AI systems'. This classification means that although less stringent rules apply to AI Act compliant bots than to high-risk systems, important transparency and user obligations must be observed. BOTfriends sees the AI Act as an opportunity to strengthen responsibility towards users and offer innovative, secure technologies.
For AI Act compliant chatbots and phonebots that are classified as 'limited risk' systems, the EU AI Act sets out three key requirements: Firstly, transparency and labeling obligations. An AI Act-compliant chatbot or phonebot must be clearly recognizable as such and must not pretend to be human. Secondly, the option for users to end the dialog at any time. Thirdly, the protection of personal rights. The AI Act-compliant bot must comply with the data protection requirements of the GDPR and the German Federal Data Protection Act (BDSG). BOTfriends fulfills these requirements through appropriate technical design and the provision of functions that make it easier for companies to comply with these obligations.
BOTfriends has firmly anchored compliance with the EU AI Act and the GDPR in its product development. The AI agent platform BOTfriends X, on which AI Act compliant chatbots and phonebots are created, is 'Made in Germany' and is hosted in certified European data centers. This ensures that data remains securely in the EU. The platform offers functions such as the automatic anonymization and pseudonymization of personal data, role-based access rights and a multi-client capable architecture for data isolation. In addition, BOTfriends supports companies with comprehensive documentation, templates for privacy statements and a personal success manager to ensure compliance with transparency and dialog termination obligations and to promote the safe, ethical use of AI Act-compliant AI agents.
The EU AI Act classifies AI systems into four risk categories: unacceptable risk (prohibited), high risk (strictly regulated), limited risk (transparency obligations) and minimal risk (largely unregulated). AI Act compliant chatbots or phonebots generally fall into the 'limited risk' category as they interact with humans and use AI-generated content. BOTfriends, as a provider of chatbots and phonebots, also falls into this 'limited risk' category. This is good news for companies, as the requirements in this category are manageable and focus primarily on transparency and user control, which BOTfriends takes into account from the outset in its AI Act-compliant AI solutions.
The use of an EU AI Act-compliant chatbot or phonebot from BOTfriends offers companies numerous advantages. It creates legal certainty and promotes the trust of customers and employees in the AI technology used. Companies minimize legal risks and at the same time can exploit the full potential of AI to improve customer service. BOTfriends' AI Act compliant AI agents enable 24/7 availability, fast response times and the automation of up to 80% of routine inquiries, resulting in significant cost savings in customer service. Regulatory compliance, coupled with the powerful features of the BOTfriends X platform (e.g. Generative AI, Knowledge Base, unlimited integrations), provides a clear competitive advantage through efficient, transparent and customer-centric communication.