What to Expect During the Interview

We’ll take a look at your service structure, identify which processes can be automated, and calculate the potential cost savings. Based on more than 40 projects with municipal utilities and energy providers, we know which initiatives are worthwhile and which are not.

"Working with Botfriends is truly impressive—they consistently impress with their quick response times. It’s a real pleasure to work with a team that’s so dedicated and efficient."
Laura von Beust
Laura von Beust
Customer Experience Manager
Analysis of Your Top Concerns
Meter readings, estimated bills, moving: We'll show you what can be automated.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
How the integration with, for example, Wilken or Schleupen works in practice.
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Customer service

What to Expect During the Interview

Do you handle thousands of service requests each month via phone, chat, and email? Our Enterprise team will show you which of these AI agents can handle from start to finish—without any detours or sales loops.

"We like the simple design and the high-quality training materials. The editor is easy to understand and can be used for many different purposes. Project support and collaboration were always efficient as well."
Andreas Schoettle
Head of IT
Analysis of Your Top Concerns
Shipment tracking, refunds, and more: We’ll identify your highest-volume issues with the greatest impact.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
CRM, ERP, and Ticketing: We'll test the integration, including write access.
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PUBLIC TRANSPORT

What to Expect During the Interview

When there are service disruptions, strikes, or construction, everyone calls at once and your hotline gets overwhelmed. Our Enterprise team will show you how AI agents can answer passenger inquiries without putting them on hold—even during peak times. Around the clock, in over 100 languages.

"The collaboration was open and goal-oriented, which allowed us to implement our project efficiently. We consistently received expert support during the setup process, which made implementation easier. Questions and issues were addressed promptly, which ensured a smooth workflow at all times."
Oliver Klosa - VAG Nuremberg
Dr. Oliver Klosa
Information Management
Analysis of Your Top Concerns
Schedules, service disruptions, fares: We'll identify the issues that concern you the most.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
HAFAS, PT nova, real-time data: We'll handle the integration of your systems.
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Healthcare

What to Expect During the Interview

Prescriptions, coverage requests, and delivery dates: In the healthcare sector, your customer service department receives hundreds of inquiries every day. Our team will show you how AI agents can handle these requests in a GDPR-compliant manner and resolve them completely. Your specialized staff will continue to provide personalized advice.

"We use the platform to answer standard questions and reliably handle calls outside of business hours. All conversation details and callback requests are automatically summarized and forwarded directly via email to the appropriate customer service representative. We receive excellent support and particularly appreciate the quick problem resolution and excellent availability."
Julia Runda
Project Manager, Corporate Development
Analysis of Your Top Concerns
Appointments, prescriptions, pre-sorting: What keeps your employees engaged.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
We verify that your systems are securely connected.
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Tourism

What to Expect During the Interview

Peak season, international guests, and booking requests at all hours: Our Enterprise team will show you how AI agents can take the pressure off your front desk and reservations team—in over 100 languages and without the need for additional seasonal staff.

"We have one B2C chatbot, one for B2B, and two on the ships. In the B2C and B2B sectors, we’re reducing the volume of emails and phone calls. This significantly lightens the workload for our customer service representatives, which in turn reduces the need for human resources."
Jasmin Wagner
Jasmin Wagner
Customer Service Training
Analysis of Your Top Concerns
Availability, Rescheduling, Arrival: What Keeps Your Customers Coming Back.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
PMS, reservation system, CRM: We'll handle the integration of your systems.
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Real Estate

What to Expect During the Interview

Claims, utility bill inquiries, and rental inquiries are piling up in your administrative office—even at night and on weekends. Our Enterprise Team will show you how AI agents can systematically record tenant concerns and log them directly into the correct system.

"We chose BOTfriends because we had reached our limits with other providers offering simple single-prompt solutions. We're now relying on a multi-agent setup for true automation and a team of experts who really understand us!"
Matthias Caesar
Matthias Caesar
Digital Transformation Consultant
Analysis of Your Top Concerns
Claims, Utility Bills, Rentals: Where Your Volume Lies.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
Whether it's Wodis Yuneo, PROMOS, or immo-office: We'll handle the integration.
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E-commerce

What to Expect During the Interview

Questions like “Where is my order?” and returns can overwhelm your customer service team, especially during peak times. Our Enterprise Team will show you how AI agents can resolve these issues completely and, in the process, increase conversion rates and average order value.

"With BOTFriends, we want to reduce the volume of human phone calls so that recurring calls and tasks can be automated using digital solutions. And that’s exactly why BOTFriends—with its sophisticated chat and voice bots—is the perfect all-in-one solution. The central web GUI, the Bot Builder, is intuitive and can therefore be deployed quickly and flexibly."
Hagen Korsch
Head of IT
Analysis of Your Top Concerns
Shipment Status, Returns, Cancellations: Where the Greatest Impact Lies.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
Shopware, Shopify, or ERP: We check write access in the backend.
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Press

What to Expect During the Interview

Price increases, billing issues, and changes to delivery arrangements regularly trigger high volumes of service requests. Our Enterprise team will show you how AI agents can resolve subscription issues once and for all—over the phone, via chat, and by email.

"What we value most is the combination of a technologically leading product and a highly dedicated team. The collaboration is collegial and takes place on an equal footing. The platform itself stands out for its modern, hybrid approach, which combines rule-based dialogs with powerful AI features. We deliberately chose the complete package of product and team."
Jens Rösch
CRM Product Manager
Analysis of Your Top Concerns
Mail Delivery, Vacation Break, Subscription Changes: Where Your Volume Lies.
Specific ROI Estimate
Realistic cost savings and payback, calculated based on your volume.
Clarity About Your Systems
Subscription Management, CRM, Billing: We ensure seamless integration.
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Customer Testimonials on Video

Two voicebot projects, two perspectives. Straight from the field.

All Customer Stories ↗