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Whitepaper: The acceptance of chatbotsFor SMEs to enterprises: scaling without complexity
Intelligent e-mail automationfor smart customer service
Our omnichannel AI agent platform automates incoming email inquiries with the help of AI.
Shorten waiting times and increase your customers' satisfaction.
No dedicated IT team required
GDPR-compliant & hosted in the EU
Made in Germany
E-mail flood in customer service
Every day, customer service receives countless emails on a wide variety of topics - many of which are recurring inquiries. This manual processing ties up valuable capacity and often leads to long waiting times for customers. This not only costs a lot of time and money, but also nerves, as employees get lost in the flood of simple inquiries.
High load on your team
Increased customer expectations and a constant stream of recurring inquiries lead to long queues, rising personnel costs and an overload on the team.
Skills shortage
Due to the difficulty in recruiting staff, existing employees have to fill gaps, which jeopardizes the quality of service.
High investment & know-how
Many AI solutions seem oversized, expensive and complex, which leads to a lack of clarity as to how to get started with automation in a cost-effective way.
Intelligent e-mail automation with BOTfriends X
With email automation in BOTfriends X, these problems are a thing of the past. Our platform processes incoming emails automatically and answers them directly if required. This allows you to process standard inquiries immediately and precisely while your team concentrates on complex and individual requests. This not only takes the pressure off your customer service, but also increases efficiency and customer satisfaction.
Our features make it possible
The power of our BOTfriends X platform lies in the combination of flexible AI and user-friendly workflows. We provide you with the tools to not only automate emails, but also to design entire processes intelligently. You have full control over processing and can tailor the solution precisely to your company's needs - without any programming knowledge.
This is how flexible the use cases are
Use specific examples to discover how versatile our solution is and how you can optimize a wide range of business processes with e-mail automation.
Incoming data
The system receives data sent in by email, such as meter readings, extracts it automatically and transfers it to a database or customer system. If the data is incorrect or incomplete, the system automatically queries the customer.
Requested data/documents
Based on a customer's e-mail request, the system identifies the required document or data and automatically sends it as an attachment in a reply e-mail.
Answer FAQs
Incoming customer inquiries are scanned for frequently asked questions and the system automatically responds with relevant information or links to the appropriate FAQ articles.
Escalation management
Based on keywords or the sender's e-mail address, the automation forwards an incoming message to the relevant department and, if necessary, notifies a higher instance in the event of critical inquiries.
Create support tickets
The system records every new email with a support request, converts it into a support ticket and assigns it to the correct category and employee.
Lead categorization
Incoming inquiries from potential customers are automatically analyzed to determine the lead status (e.g. hot, cold, qualified) and prepare the information for sales.
Application management
The automated system confirms receipt of an application, classifies it based on predefined criteria and, if necessary, sends standardized rejections or invitations to further steps.
Phone, chat or e-mail? You don't have to choose one!
You don't have to decide on a channel in our platform, as additional channels can be added in just a few steps. This means your bot project is scalable and optimally prepared for any expansion.
