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Whitepaper: The acceptance of chatbotsSchleupenConversational AIChatbot and voicebot integration
Intuitively create AI agents in the BOTfriends X platform and integrate them into your desired system, such as Schleupen.
One AI agent platform - countless use cases
Improve your customer relationships and service efficiency by integrating BOTfriends X into Schleupen. By integrating Schleupen into the BOTfriends X platform, you create a seamless connection between your AI agent and your core system. The AI agent uses the SAP add-on from ITC AG to access customer and contract data, validate information, and feed changes directly back into the Schleupen system. This enables case-closing processes in metering, CRM, and billing around the clock and across all channels.
Transmit meter reading
Instead of laboriously recording meter readings by postcard or manual form, the AI agent handles the entire process via chat, voice, or email. The integration allows the AI to immediately compare the entered value with historical consumption data in Schleupen and check it for plausibility. The recorded data is then posted to the system, which reduces the error rate due to manual input errors to zero.
master data management
Whether moving house, changing their name, or updating their bank details, customers can use the AI agent to update their master data quickly and accurately. Write access to the Schleupen database completely eliminates time-consuming post-processing by the back office, as the process is completed in the dialog.
FAQs about contracts and billing
Questions about annual consumption bills are among the most frequent drivers of service volume. Thanks to integration, the AI agent can read billing details directly from Schleupen, explain items, and, if desired, immediately record a change in the advance payment. This avoids media breaks and ensures that financially relevant adjustments are documented in a legally compliant and consistent manner without the need for human intervention.
Why you should automate your customer interaction and service processes with BOTfriends X & Schleupen
The integration of Schleupen into the AI agent platform BOTfriends X offers numerous advantages for companies that want to automate their customer service with AI agents:
Actual case closure
The AI agent is able to process cases conclusively by transferring data directly to the system instead of simply creating a service ticket. For you, this means that the process is completed at the end of the customer conversation without an employee having to revisit the case later.
Relieving the customer service team
By having the AI agent handle high-frequency routine inquiries, your employees gain valuable time. Their focus shifts away from monotonous data entry to solving complex hardship cases and providing personalized customer service. This not only increases the efficiency of your department, but also noticeably boosts employee satisfaction by eliminating frustrating repetitive tasks.
Seamless processes without media discontinuity
The connection allows data to flow bidirectionally between the BOTfriends X platform and Schleupen, effectively preventing transmission errors and duplicates. This clean data chain guarantees legally compliant documentation and ensures that your master data in CRM and billing is always up to date.
Scalability across all contact channels
Schleupen integration makes your customer service independent of opening hours and staff availability. Whether by phone, web chat, or automated email processing, the AI agent accesses the same "single source of truth" across all channels. This allows you to offer your customers a consistent, competent, and immediate solution at every touchpoint, even during peak periods such as billing cycles.
Integrate applications and automate your service
Your service employees cannot be available around the clock on every channel. That's why there are intelligent bots that support you in your daily work. Contact us for more information on integrations and automation with AI bots.
Frequently asked questions
A chatbot and voicebot integrated into Schleupen is an AI-powered program that simulates human conversations and is connected to a company's Schleupen system. It uses artificial intelligence (AI) and natural language processing (NLP) or natural language understanding (NLU) to understand and respond to customer inquiries. The chatbots and voicebots from BOTfriends, as integrated into Schleupen, access existing company data to provide personalized and accurate responses. They automate routine tasks and are available around the clock. This makes customer service more efficient and reduces the workload for service staff.
Chatbots and voicebots connected to Schleupen offer companies numerous advantages: They enable case-closing automation of processes, eliminating the need for manual follow-up work by employees. By automating frequent and simple requests, such as reporting meter readings or questions about billing, they significantly increase the efficiency of customer service. This relieves the burden on human employees, who can then focus on more complex issues. Companies also benefit from automated data collection and maintenance in CRM, which improves data quality and enables personalized customer interactions.
BOTfriends offers an intuitive AI agent platform, BOTfriends X, which enables the seamless integration of chatbots and voicebots into Schleupen. Companies can easily create bots via a visual interface without needing any programming knowledge. With the help of generative AI, the AI agent can access existing knowledge databases and generate accurate responses. As a full-service provider, BOTfriends provides support from the start of the project through to go-live and beyond.
A chatbot and voicebot integrated into Schleupen, implemented via the BOTfriends X platform, can automate a wide range of tasks. Examples include recording and transmitting meter readings, automatically updating customer data in CRM, or answering specific questions about billing or contracts.
The integration of BOTfriends X into Schleupen is an excellent choice, as it combines the strengths of both systems: Schleupen's structured data management system is enhanced by BOTfriends' powerful conversational AI. This saves companies valuable service resources in time-consuming routine processes and also reduces the error rate in the data. The platform also takes data protection standards into account, which is essential for trustworthy customer communication.